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Engineer Technical Support

October 03, 2016

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Curriculum Vitae

R.Praveen Kumar

**/**, ********* **

Saibaba Colony


Email :

Mobile no : 999-***-****


An IT professional with over 4 years of experience in engineering, configuration, escalation support, administration, Installation, maintenance, implementation, integration, and troubleshooting of various technologies including routing, Switching, security, voice and wireless for medium to large corporate environments. Educational Qualification

• MBA in Information and System Management (2009-2013),

• 59% in BSC (Computer Science) (2008), Nehru arts & Science College.

• 64% in HSC (2004), St Thomas higher secondary school

• 63% in SSLC (2002), St. Thomas Higher Secondary School. Software Technical Skills

• Operating Systems : Windows XP, 7, 2000, 98, Linux, Fedora 7,14,6.

• Database : Ms SQL-Server 2005, Ms Office.

• Back up Technologies

• Server Technology

• Microsoft Technology

• Troubleshooting

Network Support Engineer

Telecom Support Engineer

System Administrator

Desktop management

Technical Support Engineer

Hardware Technical Skills

Area of Interest


Experience skills

A Competent Professional Having 4 years of Experience in the Field of Hardware & Networking, Technical Support, Desktop Support and Configuration & Maintenance. Lastly Linked with Tata Consulting Services, Coimbatore as Desktop Support Engineer.

Expertise in Introducing New Techniques and Ideas to keep Abreast with Global Standards.

Developed excellence in managing the complex Network Configuration, Deployment, Administration, Management and Technical Support

Desktop Support Engineer in Tech Mahindra Business Services Ltd, Mumbai

Duration – 8 Months (March 2013 – Dec 2013)

Worked as a Desktop Support Engineer in Hewlett-Packard, Mumbai placed through franchisee Harjai Computers Pvt Ltd. Working as a IT Support Engineer in Reliance Jio Infocomm, Coimbatore Duration – (March 2014 – Till date)

Worked as a Desktop Support Engineer in Reliance Jio Infocomm, Bangalore placed through franchisee Tata Consulting Services. Hardware Skills

Installing all Operating Systems & Company’s Software.

Troubleshooting in All DELL, HP, IBM, LENOVA Laptops, Desktop PC’s and Workstations.

Maintaining security patch and Anti-Virus updating to all client systems

Configuring and troubleshooting the Mail clients such as Outlook Express

& MS Outlook 2003, 2007 and 2010.

Maintaining the User accounts in Windows XP domain.

Install and Configured of DHCP and DNS Server.

Installation and Troubleshooting Operating Systems {Windows 7, XP,2003,2000,98}

Maintaining the User accounts in Windows XP domain.

Excellent troubleshooting skills in complex software and hardware problems.

Designing and Implementing Group Policies.

Log and track calls using problem management database and maintaining historical records and related documentation for problem resolutions.

Evaluating and prioritizing service requests received via help desk ticketing system.

Providing the telephonic support for engineers & Circle Administrators Role and Responsibilities


Managing multiple interface & IP Addresses.

Ability to manage customer issues and requests with stringent SLA’s

Monitoring Web base (Citrix) Applications WPA, Seibel, and CCPulse.

• Troubleshooting all kind of problem in Microsoft Outlook

Managing & Troubleshooting all user level complications under SLA’S.

Installation, Configuration & Troubleshoot of VoIP Phones.

Troubleshooting and configuration of Cisco VoIP phones (7960 series).

Installation & Upgrading Antivirus Software

Installation and Troubleshooting Antivirus Products (Symantec and MacAfee)

Drive closure of local IT user calls within the specified SLAs.

Escalation of incidents, Proactive actions to avoid incidents, Root cause analysis

Installation and Configuration of MacAfee, Symantec, Norton, Trend antivirus.

Incident Management – Managing and providing support and solution by coordinating with the off – shore support teams for Critical, Major & Minor Incidents that occur and affect the entire process.

Provide Technical support to their staff on the daily basics and solve the queries

Managed Group Policy Objects (GPOs) throughout the Active Directory

(AD) enterprise

Managed User Accounts on Windows NT and UNIX Platform (Creation, Deletion, Permissions, and VPN Access).

Handling & Troubleshooting LAN as well as local printer.

Configuration of Cisco Router “1800, 2500, 2600, 2800, and 3600”

Capable in handling Installation, configuration of the Cabling and Networking Products

Configuration Cisco Switches “2960, 3550, and 3560” & VLAN setup in Cisco switches.

Configure secure privileged administrative access to the Cisco IOS system. Enable the encryption of system passwords to prevent unauthorized users access to passwords in the system configuration.

Connectivity & Hardware: Blade Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems.

Verify port security has been implemented on Cisco switches.

Communicate with ICE and DHS NOC to resolve router issues.

Implement port security on switches to ensure network is not compromised by other devices.

Use InfoBlox to ensure IP address range will be suitable for the site needs.

VoIP/Wireless Technologies: WLAN, WAP, AP, SSID. Networking Skills


Server Administration

Installing, Configuring and Administering of Windows XP.

Managing Active Directory User Accounts, Groups and Organizational Units.

Creating and Managing User Profiles

Domain users Managing, Domain User Level Sharing Permission.

Administering of user accounts and computers on the AD (Creating Users, Giving them rights, Unlocking and resetting the User Passwords etc.) Mail Support:

Troubleshooting and Configuring Outlook Express.

Creating /Moving User Mailboxes, Managing mailbox size limitations.

Configure Microsoft Outlook and Outlook Express

Installation, Configuration & Troubleshoot of Microsoft Outlook Clients and backups of .pst file

Configuring and troubleshooting the Mail clients such as MS Outlook 2003 and 2007, 2010

Personal Profile

Date of Birth : 31/07/86

Nationality : Indian.

Passport No : J3140111

Languages Known : English, Tamil. Hindi, Konkani, Malayalam, Marathi, Kanada Residential Address : S/o R.Ravindran

27/21, Nanjammal St,

Sai baba colony

Coimbatore -38


I hereby declare that the details furnished above are true to the best of my knowledge and I hold the responsibility of its Authenticity. Date:

Place: (R. Praveen Kumar)

Technical Skills

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