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Customer Service High School

San Antonio, Texas, United States
October 27, 2016

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Mark Hoseini

**** **** ****

San Antonio, Tx ****9

Cell: 210-***-****

Objective: Customer service/sales/marketing – advertising

To obtain employment with a company that will benefit from my abilities

Experience: PacifiCare/United Health Care San Antonio, TX

Customer Service/Claims Nov. 2006-July. 2016

Assisted all members with their questions and concerns regarding their health coverage benefits and policy procedures. Reprocessed claims / billings from the provider that need review due to discovered errors. Deescalated calls from members with problems and issues finding solutions to satisfy each call.

USAA Federal Savings Bank San Antonio, TX

Bank/ Loan Servicing Specialist April 2006-Aug. 2006

Provided detailed explanations regarding interest rate charges for all types of HE, HELOC, and CFAS accounts. Provided loan maintenance such as, due date changes, rate retentions, reamurturizing, etc. Job duties also

consist of resolving escalated calls and offering additional bank services

that is not being taken advantage of.

Primetime Advertising - San Antonio, TX

Marketing Coordinator Nov. 2003-Feb. 2006

Marketed advertising methods to companies and organizations to promote business. Prepared artwork, graphics, and other creative work having the resulting ad approved then printed on souvenir promotional items. Sold at high school, football and basketball varsity games. Involved in the creation of airtime announcements during half time.

Education: Judson High School Judson Rd / Converse, TX

High School/ GED

Summary of Qualifications:

3 + years proven sales record; experience in San Antonio and throughout the United Sates.

Demonstrated success at cold calling, qualifying and closing sales to meet goals.

Effective at building and maintaining relationships.

Deadline-motivated, positive work ethic and ability to meet multiple tasks.

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