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Manager Customer Service

Location:
Henderson, Nevada, United States
Salary:
17.50 an hour
Posted:
October 27, 2016

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Resume:

LISAMARIE T. PANETTO

**** *. ******* ***** ****

Unit #5229

Henderson, NV 89052

(H) #702-***-****

(C) # 702-***-****

Experience:

FirstService Residential

**** ******* ******

Las Vegas, NV 89139

702-***-**** 10/2006 – 9/2016

Community Associate (On Site)

Assisted Community Manager in providing management services in compliance with the terms of the CC&R’s and the management agreement for the community.

Bi-Weekly inspections within the community.

Processed violations letters to homeowners and residents in reference to the CC&R’s for the community.

Submit request for bids to vendors requested by the Boards of Directors. Cost analysis presented to the Board of Directors with the bids that were received from vendors.

Assisted new residents in the community with items for the community. Programmed gate remotes and FOB’s to access the community. Assisted new residents with forms that needed to be completed for community.

Assisted residents on a daily basic with complaints, assessment account details, and violations. Problem solving for these issues with the residents.

Work with vendors to coordinate maintenance for the community.

Assisted with what was needed for the Board of Directors and the Community Manager

Client Service Associate/Assistant (Corporate Office)

Assisted Community Manager with tasks that are needed for the Homeowners, Residents and the Board of Directors for the community.

Provided all homeowners clarifications on the community association documents within the community.

Answered all telephone calls, and assisted accurate information within 24 hours.

Assisted homeowners with accounting issues and submitted paperwork to accounting within 72 hours.

Submitted all paperwork accurately within time frame for Community Manager, Board of Directors, Homeowners and Residents in the community, as per the association documents.

Assisted Community Manager with running reports for upcoming board meeting, and prepared board packets for board meeting. Assisted Community Manager with the meeting minutes to send out correspondence within 72 hours after the board meeting.

Assisted with whatever tasks were needed to be completed in a timely matter.

Customer Care Center Hired for Call Center 10/2006

Trained new employees for the Customer Care Center, and supported new employees with education needed to assist residents in reference to Community Documents.

Floor support for department and assisted with escalated calls, questions and concerns.

Call coaching for employees in the Customer Care Center for training purposes.

Awards:

Employee of the Month Awards, Employee of the Quarter Award, Above and Beyond Award

Interests:

Serviced as a Board Member for The Gables Homeowners Association for (9) years.

Experience Continued:

Academy Credit & Collections

750 Pilot Road Suite A0

Las Vegas, NV 89119

800-***-****

Collection Representative 04/2006 – 10/2006

Handled outbound calls with the objective of collect on delinquency accounts.

Researched and settled all customer billing disputes.

Negotiated settlements and established promise to pay.

Performed skip tracing and updated customer information in the computer system.

Raritan Bay Medical Center

530 New Brunswick Avenue

Perth Amboy, NJ 08861

800-***-****

Emergency Medical Services 01/2000 – 09/2005

Transported patients to hospital settings upon what was needed for patient care.

Trauma care, Crisis transport intervention.

Nursing homes, and Sub-acute units.

Submitted paperwork for patient transports.

Tosco Refinery

1400 Park Ave. Linden NJ 07036

908-***-**** 11/1995 -12/1999

Emergency Medical Technician/Dispatching/Security

Rotating shifts, EMS duties within the refiner.

Assisted firemen within the facility during fire calls.

Dispatcher duties, dispatching proper authorities to emergencies within the refinery.

Security duties within the refinery.

Submitted paperwork for all task completed during shift.

Education:

Cittone Institute 1995 - 1996

Edison NJ 08820

Course: Medical Assistant and Medical Terminology Course

Port Richmond High School 1974 - 1979

Staten Island, NY 10302

Graduated received General High School Dipoloma

References:

Patricia Collins

Direct Supervisor

On Site Assistant

702-***-****

Michael Caniello

237 Bells Lake Rd.

Turnersville, NV

(H) 856-***-****

Liz Gianasmidis

3131 Quantana Way

Laughlin NV 89029

(H) 702-***-****

(C) 313-***-****



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