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Customer Care General

Hayes, Greater London, United Kingdom
2300 - 2500
October 28, 2016

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Tracey Mctighe

* ********** ****

Ruilsip, Middlesex




I am at present a receptionist with 25 years of experience. I have worked in the hotel industry as well as solicitors and accounts. I am looking for work in any particular role that involves customer relations. My responsibilities have varied from a vast roles as contact with clients, checking in clients, reservations and general admin work. I have exceptional communicational skills over telephone and am experienced in handling receptions that use switchboards. I love dealing with customers and people in general, am a team player and have an aproachable personality and loves to explore all different challenges that are given to myself.

Qualifications & achievements whilst in employment:

- Craft Trainers Award Training & Development (CTA) - Merit

- Reservation Skills - Merit

- Reception Skills - Merit

- 9 GCSE'S - BTEC Business And Finance Diploma - Sixth Form & College to 1994 Employment:

Bridge Hotel - Reception Supervisor (2016)

Roles included reservations, checking guests in/out, managing function rooms, general admin and customer care relations

Duncan Lewis Solicitors - Receptionist (2007 - 2016) Roles included:

- General reception duties

- Receiving post in order of priority of departments and all the offices within Duncan Lewis

- Outgoing post, all recordings and franking

- Stationary ordering for the whole of the office

- File requests, clients that left and their details needed to be recorded and sent to them

- Liaison with all departments as to any request and assistance to their admin team

- Assisting with the general public as to informative questions in regards to possible cases

- Internal switchboard liaison with solicitors and other departments. Crystal Canopies - Telephone sales and accounts (2005 - 2007, part-time) Roles included booking appointments for conservatory bases around the UK, general accounts for drivers and builders invoices, milage break down of materials, liaison with the central based office in Scotland

Bridge Hotel - Receptionist (2003 - 2005)

Roles included reservations, checking in/out guests, managing function rooms, general admin and customer care relations

Unvalla - Part-time book keeping (2000 - 2003)

Roles included typing monthly invoices, ledger accounts, milage, VAT, answering phones Jarvis Canarvon Hotel - Reception Shift Leader (1997 - 2000) Roles included manding reception desk and overlooking receptionist training, general reception desk work checking in/out guests, money handling safe and float. J&R Engineers - Secretary/Accounts (1997 - 2012, part-time) Roles included book keeping ledger accounts, milage, invoices, general admin Piccadilly Thistle (formerly Mount Charlotte Thistle Hotel) - Trainee Receptionist

(1994 - 1997)

Roles included this is where my reception training started, I started of as a trainee receptionist, had most of my training in this job, reception courses. As above same duties With the ecception of foreign exchange as it was a london based hotel most of my experience came fom this hotel aswell as the others that followed. If you have any queries regarding to my CV please do not hesitate to contact me. References are available upon request.

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