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Manager / Executive Level Support and Assistance

Toronto, Ontario, Canada
October 26, 2016

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Toronto, ON



Tel. 416-***-**** Cell. 416-***-****


Mar 2014 - Current: Self-Employed, Effie Tsergas Office Solutions

Toronto, Ontario

Full cycle recruitment (sourcing, screening, interviewing, onboarding, training, employment contracts, off boarding, exit interviews)

Office relocation

Crisis and growth management

Strategic planning

Special projects (oversee staff, facilities management, administrative staff training)

Make recommendations to senior partners regarding staffing, provide solutions regarding administrative roles and responsibilities

Sep 2014 to Dec 2015: Director of Administration and HR Manager/Crisis Manager

Levitt & Grosman LLP (Employment and Labor Lawyers) Toronto, Ontario

Direct Report: Howard Levitt, Owner and Senior Partner

Oversee day to day operations of the Firm

Set policies and procedures for staff and lawyers

Signing Officer: Approve all firm expenses and sign appropriate cheques (i.e. supplies, small equipment, staff events, expense reimbursement cheques)

Perform all Human Resources functions (onboarding, off-boarding) exit interviews, employment contracts

Sourcing, screening, interviewing and hiring of administrative staff and senior managers

Salary and bonus recommendations

Prepare Job Descriptions

Prepare Employment Letters/Contracts

Firm Manual: Update and distributing to new hires

Employee Terminations/exit interviews

Oversee all staff events/planning and execution

Handle all staffing issues as required, sometimes immediate (vacation requests, sick time, staffing overflow issues, complaints and concerns)

Responsible for keeping all personnel files up-to-date

Oversee benefits

Chair monthly staff meetings

Annual staff performance reviews

Executive Management Team Member

Moved 32-person law firm to new office location in a 5-month period: Responsible for Lease negotiations (along with Managing Partner) and for all office renovations and leasehold improvements including RFPs and securing contractor, phone provider, I.T provider, Benefits, accounting software, legal software (QuickLaw, etc.)

Negotiate all contracts (i.e. cleaning, equipment, I.T. services, premises insurance, phones)

Monitor and supervise external IT provider; this involves dealing with costs of equipment, off- site back up, controlling the use of the IT provider when on site (twice weekly)

Strategic planning / weekly meetings with owner and Managing Partner

Prepare agendas for partners’ meetings, attendance at partners’; strategic planning sessions, review and discuss marketing strategies and new business development opportunities as well as recruitment for junior and senior lawyers

Provide Management Team with the market value of salaries and bonus guidelines being used in the legal industry for performance purposes (staff and lawyers)

Make recommendations regarding marketing strategies and tools, i.e., new website design, SEO optimization opportunities, on-site marketing manager, social media marketing

See Howard Levitt’s and John Hyde’s testimonials under Testimonials section on website:

2007 to 2014 Executive Assistant / Legal Practice Manager

Corporate Securities/Compliance, June 2007 – Dec. 2008

Life Sciences/Regulatory and Litigation, Dec. 2008 – April 2014

Gowling Lafleur Henderson LLP Toronto, Ontario

Oversee and manage busy law practice in a global law firm

Internal and external client relations

Staff /Management Liaison Committee Member

Recommendation and implementation of administrative procedures to senior partner

Source, train and manage junior administrative staff, including delegating and assigning tasks

Assist with new business development pitches (RFPs), PowerPoint presentations

Practice management, including oversee and manage all incoming correspondence, legal documents and court deadlines, monthly dockets research materials and case law

Manage online tasks system, follow-up on outstanding work with junior associates

Assist in marketing and promotion of legal book: Advisor at Risk A Roadmap to Protect8ing Your Business, including arranging photo shoots, media interviews and articles relating to the promotion of book (book launch parries, editor coordination, edits, etc.

2005 to 2006 Executive Assistant / Legal Practice Manager

Epstein Cole LLP, Toronto, Ontario

(Direct Report: Anne Marie Horne, Partner, Family Law)

Manage busy family law practice in a boutique law firm

Prepare collaborative family law practice materials, respond to and prepare routine correspondence

Prepare / Draft Separation Agreements, Marriage Contracts

Interpretation and application of relevant legislation

Compilation of undertakings for questionings, disclosure, etc.

Practice administration, including calendar management, file management, correspondence, court deadlines and docket management

Recommendation and implementation of administrative procedures

See Anne Marie Horne’s testimonial under Testimonials section on website:

2002 to 2005 Executive Legal Assistant / Legal Practice Manager

Torkin Manes LLP, Toronto, Ontario

(Robert Halpern, Senior Partner, Department Head, Family Law)

Manage busy family law practice in a boutique law firm

Prepare / draft legal documents, including Separation Agreements, Marriage Contracts, Affidavits

Prepare and respond to routine and complex correspondence

Interpretation and application of relevant legislation

Compilation of undertakings for questionings, disclosure, etc.

Practice administration, including calendar management, file management, correspondence, court deadlines and docket management

Recommendation and implementation of administrative procedures

See Robert Halpern’s testimonial under Testimonials section on website:

2001 – 2002 Executive Assistant and Project Manager to Executive V.P. Marketing

Corby Distilleries Limited. Toronto, Ont.

Project Manager for national marketing initiatives and programs

Coordination and execution of national marketing projects/special events

Plan and maintain marketing libraries – video, hard copy and electronic

Responsible for overseeing national marketing budget

Responsible for all initial media queries

PowerPoint presentations for VP Marketing

Coordination of all public relations vehicles via liaison with external agencies

Coordination of all product placements and deliveries

2001 Executive Assistant to Vice President

Associate, New Business Development

Optimum Public Relations. Toronto, Ont.

A Cossette Communication Group Company

New product launches, marketing communications, marketing public relations

Plan and execute special events (internal and external)

Media relations

Project Manager: Annual General Meeting

2000 Manager of Administration – Corporate Affairs and

Coordinator - Investor Relations

MOLSON Canada/MOLSON Inc. Toronto, Ont.

Corporate communications, corporate imaging for Molson’s president and CEO

Member of Issues and Crisis team

Public affairs – external: customer relations – internal: employee communications

Sponsorship and Special Events Management: Hot Docs, Casey House, Molson Indy

Media relations: press releases; government relations

Editing: President and CEO, Chairman and CFO speeches

Investor relations: preparation, publishing and printing of Annual Report, planning, project management and execution of Annual General Meeting, research and analysis for all investor presentations, compilation of daily stock quotes and weekly stock price charts (TSE volume vs. stock price), Bloomberg and First Call research, comparative analysis in beverage and entertainment industries, analyst conference calls, quarterly financial results, briefing materials

1995 – 2000 Client Representative, Public Guardian and Trustee

Senior Legal Assistant, Public Guardian and Trustee

Executive Assistant and Regional Coordinator,

Office of the Chief Justice of Ontario – Superior Court


Client Services, Public Guardian and Trustee: responsible for the management of 250 client portfolios, including preparation and execution of personal client budgets, trust accounts, liaison with family members, physicians, social workers, health care workers, suppliers, ministers’ offices, ombudsman’s office, public speaking engagements

Legal Client Services, Public Guardian and Trustee: responsible for the management of 125 legal client files pertaining to Ministry clients, attendance at Court, recommendations for delivery of legal services, research and analysis, drafting of all legal documents, writing, editing, preparation for public speaking engagements

Office of the Chief Justice of Ontario Superior Court: responsible for the planning and scheduling of 33 regional justices’ court appearances (trials, motions, pretrials, alternative dispute resolution conferences), writing and editing of all judicial correspondence, issues and crisis management for the regional senior justice for the province of Ontario, special event planning and execution (including formal judicial ceremonies and conferences), media

1994 – 1995 Office Manager / Law Clerk


Set up new legal office, including source new office location

Source new office furniture and equipment

Manage all client files

Conduct all intake client interviews

Draft legal documents

Compile undertakings and prepare financial statements

Interpret and apply relevant legislation

Attend at Court for adjournments and trial assistance

Docket management and monthly billings

Manage office administration and overhead budget

1990 to 1994 Office Manager / Law Clerk

Margaret Buist Law Offices, London, Ontario

(Margaret Buist, Owner, Family Law Firm)

Source/recruit, interview, hire administrative staff

Supervise and manage administrative staff

Client intake interviews

Compilation of undertakings for Discoveries, etc.

Interpretation and application of all relevant legislation

Attendance at Court for adjournments, trial assistance, and filing of Court documents

Law library research, analysis and recommendations

Drafting of all legal documents, i.e. Financial Statements, Motions, Affidavits, Statements of Claim, Applications, etc.

Recommendation and implementation of administrative procedures

Manage court deadlines

Docket management and monthly billing


2007 Teacher’s Certification, English as a Second Language, University of Toronto

1987 - 1989 Fanshawe College – Law Clerk Diploma, London, Ontario

1981 – 1983 Attended York University (Psychology/English) Toronto, Ontario

1980 – 1981 Vanier C.E.G.E.P – Diplôme d’Études, Social Science, Montréal, Québec


2011 - 2014 Committee Member, Staff Liaison Committee, Gowlings LLP

2011 United Way Office Representative, Gowlings LLP

2003 – 2004 Events Coordinator, United Way Campaign (Torkin Manes LLP)

2003 Committee Member, Torkin Manes LLP Social Committee

1998 Committee Member, Special Events, Anne Marie DeCicco

Mayor, London, Ontario

Co-Chair, Fundraising, Diane Whiteside

Controller, Board of Control, London, Ontario

1996 – 1998 Director, London Convention Centre Board of Directors (Municipal appointment)

Campaign Coordination of Fundraising and Special Events,

United Way of London and Middlesex (Office of the Public Guardian and

Trustee, Ministry of the Attorney General)

Committee Member, Heart and Stroke Foundation

1994 – 1997 Vice-Chair, London Race Relations Advisory Committee

(Municipal appointment)

(Committee Member, Complaints and Mediation sub-committee)

Co-Chair, Special Events and Volunteers, Jack Burghardt

Deputy Mayor, London, Ontario


Writing, Traveling, Nutrition and Exercise, Theatre Arts

References available upon request

See, also, Testimonials section at

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