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Customer Relation Specialist

Location:
United States
Posted:
October 25, 2016

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Resume:

Ashlynn Victoria Horn

*** * ******* **. ********* Height, IL 60004 • 847-***-**** • acw8eo@r.postjobfree.com E ducation

William Rainey Harper College

General Education

Buffalo Grove High School

High School Diploma (Early Grad.)

W ork Experience

2016 Present

QCSS Smart Center, Deer Park, IL.

Customer Relation Specialist

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Refer unresolved customer grievances to designated departments for further investigation.

● Check to ensure that appropriate changes were made to resolve customers’ problems.

● Determine charges for services requested, collect payments, or arrange for billing.

● Hear and resolve complaints from customers or the public.

● Take orders for merchandise or materials and send them to the proper departments to be filled.

● Enroll individuals to participate in programs and notify them of their acceptance.

● Update directory information.

● Make sales, take orders, and send information to customers. 2015 2016

Jewel Osco, Arlington Heights, IL.

Cashier

● Receive payment by cash, check, credit cards, vouchers, or automatic debits.

● Assist customers by providing information and resolving their complaints.

● Establish or identify prices of goods or services and tabulate bills using calculators or cash registers.

● Answer customers’ questions, and provide information on procedures or policies.

● Weigh items sold by weight to determine prices.

2013 2014

Wayne’s Pizza, Arlington Heights, IL.

Customer Service

● Receive payment by cash, check, credit card, vouchers, or automatic debits.

● Issue receipts, refunds, credits, or change due to customers,

● Assist customers by providing information and resolving their complaints.

● Answer customers’ questions, and provide information on procedures or policies.

● Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order screens.

● Accept payment from customers, and make change as necessary.

● Answer phones to take orders, answer questions and resolve complaints A dditional Information

Experience

I assisted in the attendance office at my high school working with faculty to help students and I performed some administrative duties. When needed, I also assisted the security, deans, counselors, and nurses. R eferences

Available upon request



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