Customer Service Data Entry

Jennifer Achorn

*** ***** ****, *********, ** ***70 Cell: 508-***-**** j ********@*******.***

Professional Summary

Energetic, result oriented, team player who possesses a strong work ethic and complex problem solving skills. Eager to bring strong administrative skills to a company in need of top level support. Skills

● Goal-oriented and results focused supervisor

● Excellent communication and customer

service skills

● Knowledge with computer programing including

Microsoft Word

● Highly motivated

● Professional phone etiquette

● Positive attitude and cheerful demeanor

● Efficient typing and data entry skills

● Excellent planning and coordinating skills

● Ability to work under pressure and in a fast-paced work environment

Employment History

Manager/Salon Coordinator, 2 003-2016

Options Salon- Dartmouth, MA

● Ordered, distributed, and organized office supplies while adhering to a fixed budget.

● Screened applicant resumes and coordinated both phone and in-person interviews.

● Maintained computer and manual filing systems.

● Greeted customers entering the store to ascertain what each customer wanted or needed.

● Communicated with vendors regarding back order availability, future inventory, and special orders.

● Investigated and resolved customer inquiries and complaints, resulting in increased customer satisfaction.

● Established and maintained working relationships with clients and staff members.

● Developed a reputation as an efficient customer service provider known for effective problem resolution techniques with positive outcomes.

● Managed staff and set individual as well as team based goals resulting in successful business growth.

● Processed payroll, coordinated appointment schedules, and marketed services and products. Manager, 1 996-2003

Citizens Bank - Fairhaven, MA

● Collaborated with the compliance department to eliminate errors.

● Scheduled and managed staffing for the branch.

● Executed customer transactions including deposits, withdrawals, money order and checks.

● Coordinated daily cash reconciliations at a high-volume location with consistent accuracy.

● Maintained confidentiality of bank records and client information.

● Originated, reviewed, processed, closed and administered customer loan proposals. Legal Secretary, 1 994-1996

McLaughlin & Folan, P.C. - New Bedford, MA

● Assisted attorneys in collecting information such as employment, medical and other records.

● Transcribed legal documents and phone conversations.

● Organized files for court proceedings.

● Obtained signatures from attorneys for legal documents.

● Answered and directed calls using the multi-line switchboard as well as scheduling appointments for three attorneys.

● Copied, filed, retrieved, and sorted confidential documents and folders.

● Managed new client database.

Education

Associate of Science: Word Processing Management

Bristol Community College- Fall River, MA

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