Sign in

Customer Service Accounts Receivable

Houston, Texas, United States
October 23, 2016

Contact this candidate

Charlotte M. Griffin

***** ******* *****

Missouri City, Texas 77489




Experienced professional currently in the Cash Applications Department at Waste Management, is pursuing a position in other areas of Accounting with an innovative company.


Accounts Receivable Clerk

02/2008-Present Waste Management, Houston, TX

Identify payments using cash applications decision logic procedure.

Team Lead duties when needed.

AS400 searches, utilizing data provided by the customer on their checks to ensure payments are posted to the proper customer’s account.

Utilize imaging system to view check detail and post transactions to proper accounts and balance cash.

Process online payments as well as bank errors and ACH returns.

Process Divestiture refunds on non-active Business Units back to customers.

Assist with Special Projects and performs other duties as assigned.

Accounts Receivable Clerk

04/2004-01/2007 DHL Express Courier, Houston, TX

Processed refunds back to customers in SAP

Processed credits and credit memos to accounts. Posted cash to customers’ accounts.

Researched unidentified cash, checks, and remittances.

Billed invoices. Write off small balances on accounts.

Researched and coordinated the resolution of incorrect, missing or unclear information on customers’ accounts.

Responds to customers’ inquiries and disputes in a timely manner.

Processed mail returns and other duties as assigned.

Accounts Payable Clerk

03/2002-03/2004 Live Nation Entertainment, Houston, TX

Sorted and matched invoices with purchase orders; reviewed for accuracy; coded, and paid vendors invoices.

Processed refunds back to vendors.

Set up new vendor W9’s according to the IRS guidelines.

Assisted with journal entries. Processed month end reports.

Patient Accounts Representative

02/2000-02/2002 Harris County Hospital District, Houston, TX

Reconciled accounts. Reviewed accounts for proper payment posting and adjustments.

Requested Medical Records, Itemized Statement of Bills, Explanation of Benefits

Performed medical collections and nurse audits.


Performs Team Lead duties. Proficient in accounts payable and receivable; reporting and spreadsheet management. Exposure to inter-company accounting. Receives and researches inquiries about customer account balances. Applies daily cash receipts received via lockboxes by executing auto-posting jobs, followed by research and manual applications as necessary. Coordinates cash applications cut-offs during month-end close. Provides process expertise and acts as a learning resource.

Post cash; Sort, review, code and pay vendor invoices. Set up new vendors W9.

Journal entries; match invoices with purchase orders; file invoices; resolve discrepancies.

Customer service via phone, facsimile and email.

Active at increasing responsibility.

Willing to dedicate long hours to assist team members and help complete assignments on heavy workload days.

Organized and accurate. Ability to multi task.

Softwares: SAP, Outlook, Pivot Table, Oracle, Excel, PowerPoint, MSWord.


AAS Business Management HCC, Houston, TX 05/2016

Barclay Career School Certificate in Business Administration

Houston, TX 02/1989

Contact this candidate