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Customer Service Representative

St. Louis, Missouri, United States
October 22, 2016

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Tanika Rivas


Career Skills

Strong Attention to Detail

Customer Service Oriented

Dispute Mediation

Microsoft Excel

Research and Critical Thinking

Account Confidentiality


Strong Documentation Skills

Training and Development

Excellent Communication Skills

Proficient Troubleshooter

Professional Experience

Macys Credit Customer Services, Inc. Earth City, MO 2/2007 - 03/30/2016

Customer Service Associate Q/A Specialist Amex Resolution Team Technical Support

Retrieved and discuss customer account details

Resolved customer’s account and online access concerns and issues receiving the Customer Service Reward

in 2016 for Outstanding Service

Processed American Express Disputes

egotiated American Express Disputes resolutions

rained new hires and associates on Customer Service, CSS, Tech and AMEX Dispute policies and


Aided supervisors and management on departmental policies and procedures

Partnered and assisted Customer Service associates and Supervisors with call resolution

Retrieved escalated calls from Tech Support associates offshore and the mainland

Processed credit increases and decreases

Rave Max LLC St. Louis, MO 06/2005 – 02/2007

Retail Supervisor

Enhanced profit making opportunities and customer volume by implementing private shopper initiative

Promoted awareness and sales of the company's products by updating store displays and pricing

Identified retail market trends that appeal to customers

Handled customer complaints, issues and questions

Responsible for day to day business operations while Manger is absent

Provided training and leadership to staff

Interviewed future prospects

Processed retail inventory

Federal-Mogul Corporation St. Louis, MO 07/2003 - 03/2005

Payroll Clerk

Analyzed and resolved Payroll entry errors

Maintained and prepared payroll records

Protected payroll operations by keeping information organized, secured and confidential

Updated payroll records by entering changes in exemptions, insurance coverage, savings

deductions and job title and department/division transfers

Maintained over 20,000 employee payroll files

Defense Finance and Accounting Services Orlando, FL 07/1998 - 01/2001


Processed pay transactions for military and civilian personnel, retirees as well as major

Department of Defense contractors and vendors

Insured travel payments were processed correctly

Assisted with general ledger account maintenance

Assisted with the destruction of company documents

Maintained Filing System

Retrieved military and civilian records


St. Louis Community College-Florissant Valley Florissant, MO

Associate in Arts Communications Arts-Public Relations/Advertising 6/2014

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