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Customer Service Registered Pharmacist

Location:
North Richland Hills, Texas, United States
Posted:
October 23, 2016

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CAROLYN IBE

**** ******** **

NORTH RICHLAND HILLS, TX 76182

(817) ***-****

acw65l@r.postjobfree.com

Career Objectives

"Seeking a Pharmacist position to utilize my supervisory experience, strong organizational skills, and superior customer service knowledge and the ability to drive sales as a preceptor, an Immunizer & drug expert." Summary of Qualifications

A reliable professional, whom has practiced as both a R.N. & Pharmacist with managerial history and clinical history in retail and PBM companies. I have excellent customer service skills, medication expertise, & a team player. Work History

New Albertsons-MINYARD Sunfresh, CARROLLTON, Texas Pharmacist, Clinical Manager Jun 01, 2014 - Jul 21, 2016 I maintained established company policies and procedures concerning quality assurance, security of controlled substances, and disposal of drugs designated as hazardous waste. Complied with all State and Federal Laws and Regulations. Performed all job functions with Company Mission, Vision, and Goal Statements in mind. Maintain budget of our pharmacy. Direct and oversee pharmacy technicians engaged in mixing, packaging, and labeling pharmaceuticals. Answered questions and provided information to pharmacy customers on drug interactions, side effects, dosage and proper storage of their medications. Conducted in-store vaccine administration with proper dose preparation and injection technique after immunization screening of patients. Handle heavy physician calls and medical office personnel interactions. I did 6 immunization clinics at neighborhood nursing homes. Our store provided delivery services for immobile patients. I advocated and won contract for The HospiceMed program in my store, then set up formulary medications and managed 70+ patients. Maintained pharmacy files and inventory. Provided great customer service. Company-wide lay-off due to reorganization. Albertsons-Savon Pharmacy, LLC, BEDFORD, Texas

Pharmacist, Manager Jan 24, 2002 - May 31, 2014

Oversee the pharmacy, drive sales and profit in the Pharmacy and over-the-counter areas. Ensures compliance with Company and legal policies, procedures, and regulations. Oversee, enforced, and provided direction and guidance to technicians and clerks about proper customer service approaches and techniques. My goal was to ensure that our customer needs, complaints, and issues are successfully resolved on a timely basis. I organized, with the Store Director's assistance, the immunization and diabetic programs in our store. Provided clinical and comprehensive patient care to our customers. During slow periods in the pharmacy, I walked the store, introducing myself and informing our guest of the many services provided by the staff. Stayed updated with continuing education and development opportunities for Technicians and self. I was offered and moved to a different store location to assist in increasing sales.

I have often provided pharmacist relief-coverage at varies store locations as needed according to scheduled provided.

Express Scripts Manage Care, FORT WORTH, Texas

Clinical Pharmacist, Managed Care Dec 01, 2011 - May 24, 2014 I worked on a renewal contract, my SECOND job for managed-care skill development. As a pharmacist within a managed care organization, objective is to make sure that the plan design provides individual patients with appropriate drugs and drug therapies, conveniently to our customer and cost effectively. Telephone outreach to Patients and/or their Prescribers as needed to clarify information and solve drug duplications or drug-drug interactions and DURs. Review patient profiles to ensure no allergies exist. Provided patients with information on their individual prescription history, through personalized reports. Provided DoD services, and was security cleared per goverment.

Express Scripts went thru a reorganization with Medco, then the facility was CLOSED. CVS Caremark Mail Order, RICHARDSON, TX, Texas

Pharmacist, Prior Authorization Clinical Dec 13, 2010 - Jun 20, 2011 Worked as a 2nd job, on contract.

Responsible for reviewing Prior Authorization and medication exception requests. Provide guidance to the PA Specialists regarding case evaluation criteria.

Serve as primary clinical resource for prior authorizations. Completing data analysis and various clinical projects. Contract for 6 months

Tom Thumb Pharmacy-Safeway-Randall's, HIGHLAND PARK, Texas Pharmacist, Relief- Part Time Jun 01, 2001 - Aug 11, 2006 Worked as a second Job, initially.

Part-time Pharmacist, provide pharmacist (relief) coverage as needed to several locations (Trophy Club, TX and Highland Park, TX)

I implemented the use of Pharmacists to immunized, and the use of contracted nursing agencies were discontinued. I trained Pharmacists and encouraged certification when it became available via APhA. Goal was to drive sales, follow procedures and policies of the organization and comply with all state and federal laws. Provided great customer service.

AdvancePCS Health Systems, FORT WORTH, Texas

Pharmacist, Clinical-Staff Nov 15, 1999 - Jul 01, 2001 Ensured compliance with Company policies and procedures as well as state and federal laws and regulations. Oversee, enforced, and provided direction and guidance to technicians. My goal was to ensure that the members and medical personnel needs, complaints, and issues are successfully resolved on a timely basis. Rotated through call center, and assembly-line packaging.

I was transferred/relocated to (AdvancePCS Health Systems) this facility in TEXAS by RITE-AID CORP in MICHIGAN.

Rite-Aid Pharmacy #1508, MT. MORRIS, Michigan

Pharmacist, Manager-Pharmacist-in-Charge Dec 01, 1995 - Nov 01, 1999 I sold IBE-Orisha Prescriptions & Novelty Shoppe, Flint, Michigan, to Rite Aid Pharmacy. The primary purpose of this position is to oversee the daily activities of the Pharmacy department. Additionally, to assist customers with their health care needs by filling prescriptions and providing excellent customer service. Required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.Build profitable business and script growth by providing great customer service. Oversee the daily activities of the Pharmacy department. Hiring and training of new employees as needed. Counsel customers with regard to medications filled at the pharmacy. Handle and resolve customer issues, complaints and questions to build customer trust and loyalty. Interact with physicians to gain additional information about customers and prescriptions to be filled. Maintain appropriate security of the Pharmacy department.

IBE-Orisha Prescriptions & Novelty Shoppe, Flint, Michigan OWNER, Pharmacist, (PIC) Oct 31, 1988 - Dec 01, 1995 Pharmacist-In-Charge; Owner;

To oversee the daily activities of the Pharmacy department within a retail store. Additionally, to assist customers with their health care needs by filling prescriptions and providing excellent customer service. Also required to perform all tasks in a safe manner consistent with state and federal laws. Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.

Oversee the daily activities of the Pharmacy department. Counsel customers with regard to medications filled at the pharmacy. Ensure growth and profitability of Pharmacy Department. Handle and resolve customer issues, complaints and questions to build customer trust and loyalty. Offered delivery services to elderly and disabled customers. Comply with all federal and state laws and regulations. Interact with physicians to gain additional information about customers and prescriptions to be filled. Maintain a clean and efficient Pharmacy department and store front. Trained all front end personnel. Provide leadership and development for associates by communicating career opportunities. Help 2 employees with nursing careers and 1 employee with business degree. Maintain appropriate security of the Pharmacy department. Raised two children.

Service included nursing facilities and Mt Morris High School Govt contract. The Consultant Pharmacy - Health & Human Resources, Flint, Michigan Nursing Home Consultant Pharmacist Jan 10, 1988 - Aug 30, 1991 I performed monthly reviewing and managing of medication regimens of patients in institutional settings such as nursing homes. Goal is to ensure their patients medications are appropriate, effective, as safe as possible and used correctly; and identify, resolve, and prevent medication-related problems that may interfere with the goals of therapy. Document all results.

Kroger, Grand Prairie, Texas

Pharmacist, Assistant Manager Feb 02, 1987 - Feb 05, 1988 Goal was to drive sales, follow procedures and policies of the organization and comply with all state and federal laws. Provided great customer service.

REVCO Pharmacy, Dallas, Texas

Pharmacist, Assistant Manager May 13, 1985 - Feb 02, 1987 Goal was to drive sales, follow procedures and policies of the organization and comply with all state and federal laws. Provided great customer service.

Provided general healthcare advice and supply prescriptions and non-prescription medication to the public. Provide excellent interpersonal skills and organizational skills. Help to empty the weekly truck delivery with store and pharmacy merchandise. Stocked the shelves and straighten and clean merchandise on shelves. Oversee employees.

Recorded weekly store sales for DPM.

Handled customer escalated calls-complaints for DPM. The Methodist Hospital, ENT ICU, HOUSTON, Texas

Head Registered Nurse- Intensive Care Unit Dec 10, 1979 - Sep 13, 1985 Located in the Texas Medical Center in Houston, Texas Provides care to increasingly complex patients and coordinates the interdisciplinary team. Develops and updates plan of care in partnership with the patient and family using the nursing process, incorporating the patients priorities and abilities.

Supports patients and families in preventing/resolving clinical or ethical issues. Communicates in an active, positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner, listens and responds to the ideas of others. Manages usual patient assignment and other unit demands. Follows all safety rules while on the job. (Head 3rd Shift R.N.)

Education

Texas Southern University School of Pharmacy, Houston, Texas Bachelors Degree

Major: Pharmacy

Charles Stewart Mott College, Flint, Michigan

Associates Degree

Major: Registered Nursing

Training

CPR

American Red Cross

Adult and Child CPR

Immunization

APhA

Certified Immunizer

Registered Pharmacist & Preceptor #28589 Oct 31, 2017 TSBP

Texas Registered Pharmacist and Preceptor

Occupational License or Certification

Registered Nurse License Expires: Oct 31, 2006

Texas Nursing Board, Texas

Registered Pharmacist License Expires: Oct 31, 2017 Texas State Board of Pharmacy, Texas

Language Skills

English - Excellent ( Read Write Speak )

Additional Skills

Active IMMUNIZATION Certification via APhA

CPR for healthcare workers via American Red Cross -active till 10/31/2016 Pharmacist License 28589 -active till 10/31/2017

Registered Nurse License -not active presently (Michigan and Texas)



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