**** ******** **

Dublin, Ohio *****

Yvette Ransaw 0 om

Experienced customer service professional with a proven track record

of resolving customer inquiries and ensuring satisfaction. Skilled in

communication and problem-solving, with a strong commitment to

providing high-quality service. Seeking to contribute my expertise in a

dynamic role.

EXPERIENCE SKILLS

. - Empathy

United Health Group/ Optum Rx, Dublin, OH — Customer Service

November 2019 - PRESENT - Patience

As a Customer Service Representative at Optum Rx, I managed - Active Listening

customer inquiries regarding prescriptions and insurance coverage, :

: . . A : - Problem-Solving

assisted with prescription refills and renewals, resolved delivery issues,

and collaborated with healthcare providers for smooth prescription - Adaptability

processing.

- Positive Attitude

Express Scripts/ Accredo, Dublin, OH — Customer Service - Attention to Detail

August_2003 - November 2019

- Conflict Resolution

As a Customer Service Representative at Accredo, I provided

specialized support to patients receiving complex and high-cost

medications, assisted with enrollment and insurance verification,

addressed inquiries related to treatment plans and medication

adherence, and coordinated with healthcare professionals to ensure

timely delivery of medications. I also resolved issues and concerns to

ensure a positive patient experience.

- Time Management

Time Warner Cable, Columbus, OH — Customers Service.

January 2001 - August _2003

As a Customer Service Representative at Time Warner Cable, I assisted

customers with inquiries related to cable, internet, and phone services,

resolved technical issues and billing concerns, provided information on

service plans and promotions, and coordinated with technicians for

service installations and repairs. I ensured customer satisfaction by

delivering prompt and accurate support.

EDUCATIO!

Meadowdale High School Dayton, OH — Diploma

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