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Customer Service Sales

United States
October 20, 2016

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Ruth Rodriguez

786-***-**** E-Mail:

Grayson, Ga 30017


Food and Safety Management Certification – 2014

HACCP Certified for the sugar industry and member of established HAAP team - 2014

TSA Certified – 2009

Certified Indirect Air carrier 2006,2009

Certified Air/Ocean Dangerous goods- 1986-2008

Negotiation of letter of credit training - 1984-2003


Fluent in English and Spanish

Knowledge of Computers, Outlook, Lotus notes, Words, Excell, Power point, ABI system

Accounting systems : QuickBooks and Peachtree Software

Oasis, Magaya systems


Unipharma LLC. . 10/15 to Present

Director of Supply Chain

Procurement Officer

Review and update supply chain practices in accordance with new and or changing environmental policies, standards, regulations, or laws.

Negotiate prices and terms with suppliers, vendors, or freight forwarders.

Monitor supplier performance to assess ability to meet quality and delivery requirements.

Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.

Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.

Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving.

Appraise vendor manufacturing ability through on-site visits and measurements.

Conceptualized, formulated, and established business process improvement through the acquisition of global transportation networks.

Identified and captured opportunities for new business development and market growth by expanding into new venues.

Challenged to build new market presence while reengineering and expanding existing transportation and distribution, increasing client base and improving corporate brand recognition.

Formulated, designed, and developed long-range cost reduction and building plans, improving European and South American Region distribution.

Directed and consolidated staff improving corporate communications and business initiatives.

Responsible for cross training and qualification of supply team in order to

Participate in the coordination of engineering changes, product line extensions, or new product launches to ensure orderly and timely transitions in material or production flow.

Identify opportunities to reuse or recycle materials to minimize consumption of new materials, minimize waste, or to convert wastes to by-products.

Banah International Group. 03/12 to 10/15

Director of Sales/Logistics

Procurement Officer

Responsible for managing and overseeing the day-to-day operations of the business including inventory acquisition, pricing and control, products development and assembly. Customer service and supplier relationships and staff management while maintain focus on productivity and quality standards.

Lead, direct and manage inbound and/or outbound site operations to ensure that the operation staff executes product orders at or above the customer’s and company standards.

Increase revenues and profitability through superior customer service, effective and prompt communication and follow-up on all pending orders/matters in order to grow and maximize existing customer relationship.

Responsible for developing national Accounts/branding of new products.

Manage the sales order fulfilment process from creation to customer receipt, ensuring performance, cost and quality targets and achieved.

Monitor and negotiate costs with the heads in order to develop a supply chain that optimizes quality, customer service and profitability.

Responsible for all operations, food safety & training, production planning and scheduling.

Implement HACCP procedures and head of HACCP team.

Prepare and deliver correct documentation to the different entities in order to ensure expedited export and import shipments.

Developed and Implemented Strategic sourcing processes.

Modern Building Materials International. 09/11 – 10/12

General Manager

Responsible for the movement of goods from China factories to 3PL warehouses and customers in the U.S. (approximately 120-140 containers per month) as well as the monitoring and coordination of global orders from China to Asia, Europe, Central & South America, Caribbean and Australia.

Work closely with freight forwarders and provide documentation for timely processing of customs clearance and final routing of containers.

Maintain detailed shipment log of all goods in transit in order to assist the Compliance department and sale with timely delivery of imported cargo based on company and customer requirements.

Prepare all documentation necessary to insure payment transfers in a timely manner.

Maintain daily communication with 3PL warehouses to obtain receiving of goods from overseas in order to manage sales more effective.

Adjust shortages/overages in inventory system and process charge backs to factories.

Monitor and negotiate costs and compliance of carriers and other logistics providers to improve operations and reduce costs.

Reported Savings of more than $850,000.00 in contracted negotiations/transformations acquisitions and alliances programs.

Sunlight foods, Inc. . 04/05 – 09/11

Export Sales Manager

Coordinate all Logistics, Loading and Documentation according to Customer needs and requirements per each individual Country.

Oversee Sales offices throughout the Caribbean and Central America.

Responsible for Accounts payable and receivable for the department.

Expanded sales to include new markets.

Doubled sales revenue.

Traveled throughout the central, South America and the Caribbean for new customers.

Responsible for new offices and training of personnel.

Responsible for all Export Quotes and orders.

Coordinated with the Purchasing department for new products being requested by customers.

Coordinate and participate in Food Trade Shows Domestic and International.


BA in International Business and Marketing – Florida International University

References available upon request

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