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Human Resources Resource

Jacksonville, Arkansas, United States
October 20, 2016

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Tracy L Shepard

**** ***** **** ************, ** 72076 501-***-****


A progressive, experienced, highly talented human resources professional, with 12+ years’ extensive experience in areas such as employee relations, high impact recruiting and hiring, organizational development, training and development, and strategic planning. An innovative professional with a proven ability to serve as a leader, with a strong collaborative work-style laced with keen organizational and time management skills centered on agency efficiency, vision and goals. Proficient using various computer systems and applications: PeopleSoft, E-Verify, Blue Pumpkin, eWFM/eSP, VII, Infocell, TCS, CentreVu, ICM, DocuShare, Workday, Lawson, WebNow, SAP, and Kronos.


Medsynergies, Irving, TX November 2015 – Present

Human Resources Generalist, Little Rock, AR

Assisted senior management with defining strategic mission, goals, and values. Regulated salary equity reports for new hire compensation entitlements. Processed employee transfers to different departments or supervisors, compensation increases and position reclassifications. Conducted biweekly new employee and faculty orientation classes of up to 10 participants through lectures and other training techniques to foster positive attitude toward organizational objectives. Processed, verified and filed employee records to include IRS taxation forms, workers compensation, unemployment claims, performance and disciplinary information. Designed and created employee termination data report. Compiled data into statistical summaries by utilizing appropriate computer tools and software applications. Complied data and prepared reports. Prepared oral and written reports, summaries and recommendations pertinent to specific program functions to provide information to upper management and program personnel.

•Successfully implemented a new hire process to get employees access into Inside CHI and developed exit interview survey streamlining employee resignation process while collecting market data for root cause analysis.

•Effectively managed two Medsynergies territories (Little Rock & Hot Springs) overseeing HR operations through clinic visits, staff interviews enforcing company policies and procedures provided assistance to 550-600 employees, 23 practice managers, 1 Market VP COO Physician Services, President-Physician Enterprise, and 292 Physicians/APRNs.

University of Arkansas for Medical Sciences, Little Rock, AR November 2012 – November 2015

Senior Human Resources Consultant, Office of Human Resources August 2014 – November 2015

Planned, developed, and provided training and staff development programs for up to 100 new employees per session, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Managed employee recognition program issuing Employee Service Awards and other special programs. Conducted random drug screens in compliance with state and agency anti-substance abuse policy. Reviewed employees’ files with manager, employee, or potential new manager. Aided employees with completing employee onboarding and benefits documentation, including FMLA paperwork, Workers Compensation, tuition reimbursement. Minimized paper waste by decreasing the orientation package documents by 50%.

Dedicated HR liaison for HR Call Center serving as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems to over 11,000 UAMS employees, faculty and staff.

Developed and implemented new Staff Excellence Award to boost employee morale, increase employee retention and minimize employee turnover rates.

Human Resources Generalist, Office of Human Resources November 2012 – August 2014

Oversaw the processing of personnel actions such as hires, re-hires, promotions, demotions, and transfers. Ensured compliance with all federal, state and agency employment policies and procedures. Developed, planned and strategized for administering staff recruitment, training, job classification and compensation, and personnel records. Monitored the operations of human resources including but not limited to recruiting and selection, benefits, employee relations, employee training, records management, compensation and classification. Managed and processed biweekly and monthly payrolls and fringe benefits, and all aspects of recording keeping for the COM and the FGP Billing Office Human Resource area. Prepared or maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Analyzed employment-related data and prepared required reports. Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Maintained computer records of receipts and medical claims for income purposes.

Lead point of contact for 800 faculty physicians to manage daily operational issues and resolve payroll and benefit issues.

Provided dynamic leadership coaching for directors and managers to strengthen employer-employee relationship and foster agency goals and objectives.

Arkansas Department of Health and Human Services, Little Rock, AR August 2011 – November 2012

Human Resources Recruiter, Office of Human Resources

Consulted with and guided hiring managers in recruitment and staffing issues, policies, and processes. Developed and conducted job fairs to present employment opportunities to potential applicants. Developed recruitment programs and materials to fill specific vacancies. Assisted in the analysis and creation of policies involving the job posting and application process. Analyzed and evaluated employment applications received from internal and external applicants. Participates in pre-employment interview panels to assist with personnel issues and make certain that proper procedures are followed. Prepared and coordinated the flow of appropriate paperwork for each interviewee. Conducted pre-employment background checks including but not limited to reference checks, criminal history background checks, and drug testing. Prepared spreadsheets and databases to track recruitment efforts and related information. Prepared and submitted various bi-weekly, monthly, quarterly, and annual personnel reports. Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

University of Arkansas for Medical Sciences, Little Rock, AR December 2010 – August 2011

Administrative Specialist III, Jones Eye Institute U-Temp

Coordinated office activities, researched and prepared memos, special reports and class learning materials for Ophthalmic Medical Technologies (OMT) Program. Assisted in developing or revising policies, procedures, and directives based on research findings; submits to supervisor for approval. Compiled financial information used by supervisor to formulate budget proposals and monitors expenditures to ensure optimum operating efficiency. Provided information, assistance, and clarifications to interested parties concerning agency/institution programs, policies, and procedures. Maintained records, appointment calendar, and prioritizing incoming correspondence. Processed purchase orders and maintains office supplies and inventory.

ALLTEL, Little Rock, AR August 2000 – June 2009

Human Resources Information System (HRIS) Representative, Human Resources October 2006 – June 2009

Reviewed and evaluated applicant qualifications or eligibility according to established guidelines for quality assurance, completeness and accuracy. Managed confidential employee data in HRIS and payroll system. Investigated data and/or policy discrepancies for root cause and made recommendations to recruiters, managers, supervisors, and generalist for reconciliation. Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Managed and processed biweekly and monthly payrolls and fringe benefits for all new hire employees. Maintained employee records for employee relations. Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Participated in the creation and implementation of performance management and improvement systems.

Point of contact and key contributor in the PeopleSoft Conversion (v8.1 to v8.9) for the Human Resources Department

Subject Matter Expert and point of contact for several districts and provided Human Resources guidance to managers within these multiple Alltel districts explaining policies and procedures to employees who served as managers of direct reports.

Workforce Management Analyst February 2001 – October 2006

Recommended approaches to improve and optimize performance through forecasting and analyzing data. Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Developed or implemented recruiting strategies to meet current or anticipated staffing needs. Ensured the integrity, accuracy and safekeeping of electronic data and other records by coordinating storage, retrieval, usage, and records retention. Maintained records systems in various media. Prepared, disseminated, and monitored internal records procedures. Documented process flow and modified procedures for review and approval. Conducted quality assurance audits. Provided technical assistance, error feedback, and information to the staff. Planned study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. Provided system training to employees.

Key Team member in the development of Enterprise wide call volume and resource strategy, as well as the facilitation and execution of Enterprise strategy Resource Allocation

Wireless Activation Consultant, Retail Activation Center August 2000 – February 2001

Assisted existing and new customers in the purchase and selection of services and products. Ensured high levels of customer satisfaction through excellent sales service. Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality. Went the extra mile to drive sales. Processed activation requests and credit applications. Keyed customer information into the billing system. Remained knowledgeable on products offered and discuss available options.


Webster University, Little Rock, AR

MHA, Health Administration, 2009

Webster University, Little Rock, AR

MA, Human Resource Management, 2003

Philander Smith College, Little Rock, AR

BA, Sociology, 2002


Society for Human Resource Management (SHRM)

Alpha Kappa Alpha Sorority Incorporated

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