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Customer Service Data Entry

Location:
Monroe, Connecticut, United States
Salary:
20/hr
Posted:
October 21, 2016

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Resume:

Joan M. Richards

Address: * ********** ***, ****** **, 06468

E: acw55t@r.postjobfree.com C: 475-***-****

SUMMARY OF EXPERIENCE:

I am an Administrator with over 20 years of professional experience. Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments, banking, and accounts receivable.

EXPERIENCE:

Patient Service Representative February 2015

Center For Vein Restoration, Stamford, CT

Responsible for organizing and operating the office systems related to appointment scheduling

Entered and verified demographic and insurance information.

Scheduled/canceled and confirmed patient appointments in computer system

Handled phone calls to/from patients, physician offices, insurance companies, internal customers etc.

Patient Service Office Representative 2007 – 2011

Nemours, Wilmington, DE

Organized office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, office communications, word processing.

Obtained authorization for ancillary and specialty services from insurance carriers and documents actions taken appropriately

Entered and verified demographic and insurance information.

Scheduled/canceled and confirmed patient appointments in computer system

Handled phone calls to/from patients, physician offices, insurance companies, internal customers etc.

Administrative Assistant 2001 - 2006

R&G Enterprise, Middletown, DE

Performed computer based bibliographical coding and data entry

Reviewed documents for quality and accuracy purposes.

Assisted with development of training modules, and new hire training.

Credit Analyst/Customer Service Rep 1995 - 1999

Comp-U-Card, Bridgeport CT

Supported clerical and order processing needs of sales staff and parts department.

Handled inbound sales duties, including order entry processing and fulfillment.

Resolved billing questions and disputes, initiated customer calls, and performed data entry. I performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.

SKILLS:

An organized approach and excellent time management skills

The ability to work well as part of a team

Accuracy and attention to detail

Event Coordination

Customer Service

Excellent computer literacy and typing skills

Record maintenance

Pleasant and professional attitude and appearance

EDUCATION:

H.S. Diploma, General, IBIS High School 1982



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