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Customer Service Computer Science

Birmingham, West Midlands, United Kingdom
October 19, 2016

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Mohammed Nassar Khan

*** *** ******* ****

Acocks Geen


B27 7TY

Tel, Mobile: 078********


Personal Profile:

An experienced retail associate working at a high level with fundamental interest in a dynamic organisation to meet customer needs and wants. Highly motivated and dependable individual, always striving for success. Seeking a position that will consolidate and enhance current skills and experience, while offering early responsibilities and professional development. Bearing a strong work ethic, whilst studying I’ve upheld two jobs, showing determination to better myself and be successful.

Keys skills:

I have gained mainly skills during my early period of life, through education but also work. Communication is a key asset which has helped me become a better negotiator and persuasive skills form the different environments I have been in. Team working and problem solving are my main skills gained, and to add to as experience is knowledge.


Coventry University from: 09/04 - 05/09

Course: Business Management Result: PASS 2:2

Course: Computer Science Result: First Year PASS (HNC)

Ninestiles Sixth Form from 2002- 2004

Subjects: A Level- ICT Result: C

A Level- ART Result: D

A Level- Business Studies Result: C

A Level- General Studies Result: D

Ninestiles School from 1997- 2002

Subjects: GCSE Maths Result: B

GCSE English Result: C,C

GCSE Science Result: C,C

GCSE Business Studies Result: C

GCSE Physical Education Result: B

GCSE D&T Electronics Result: C

GNVQ ICT Result: C,C,C,C

Work experience:


Halifax plc 2011- Present

I started off in Halifax as a cashier, dealing with simple deposit and withdrawals. During the three years I have learnt so much and gained vast knowledge. Having to deal with customer account enquiries, charges and fees, opening and closing of accounts and complaint handling. I am now studying for my business consultant’s qualification. Immense experienced gained, firstly DPA, as this is the most important factor within the banking industry. High levels of customer service, as meeting with new customer on face to face daily base. Working as a team to reach branch targets for sale of products.

IBM/ Capita 2007-2011

Started of a capita contract taken over by IBM. Here at IBM we had the contract for (tfl) transport for London, congestion charges. This was an inbound call centre, which customer called to make congestion charge payments and also penalty charges. Taking payment via phone and also dealing with masses of complaints, which we dealt with 99% within the first call. Duties included opening of discounted accounts and registration process. Skills gained high quality of telephone manner, DPA as personal payment details always used.

TESCO 2005-preset

Cashiers position with a mixed role or replenishing stock and also arming petrol as it is a fuelling site. Working as a team to get jobs completed, providing high levels of customer service at all time. Working as a team for almost ten years I have gained loads of experience as position equivalent to supervisor, but due to not being a full time member of staff not gaining the accreditation.

References upon request.

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