Sales Customer Service
Bonnie Michaels
*** ***** **** **** *****, NY ***61
acw2n4@r.postjobfree.com
Objective
To devote my substantial talents, energy, education and experience to help manifest the mission and goals of a quality organization.
Business Development
-Enhanced sales performance 180% over goals, progressively exceeded sales plans over subsequent years.
-Generated 28% of sales volume among a 50 person sales staff.
-Developed a nacent territory and exceeded competitor benchmark performance in the area.
-Utilized my deep product knowledge to troubleshoot customer’s equipment issues and help create solutions around my products.
Technology Design
-Provided Clients and prospects with written technology needs and assessment analysis
-Designed appropriate technology platforms to create efficiencies, lower costs and enhance returns on investment.
-Provided technology solutions to secure productivity gains, increase data security and provide for redundancies, business continuity and disaster recovery.
Training
-Deployed my teaching skills to further employee development and create a real world skills based learning environment.
-Created and presented training programs customized to the respective capabilities of staff and line supervision.
-Fostered leadership through integrated mentoring programs.
Sales Management
-Planned, directed and executed sales plans focused on multi-national organizations.
-Managed comprehensive project management initiatives including concept, execution, solutions driven problem solving and budgetary integrity.
-Supervised strict updating and adherence to government regulatory mandates.
-Assembled and developed an award winning 10 person sales staff located throughout different parts of the world.
Customer Service
-Developed and helped manage a customer care program which insured same day response to client concerns together with a business and technology solutions team.
-Assembled a database which tracked equipment issues and other customer complaints, facilitating; the development of actionable intelligence to efficiently deploy solutions and appropriate value driven response.
-Empowered line employees with solution tools which addressed 80% of customer concerns. The balance escalated to management, reducing management time devoted to customer issues.
Employment
-Northeastern Office Equipment (2011-Present)
-Ricoh Business Solutions (2004- 2009)
-Sabre Exhibits (1998-2002)
-Nassau County Public Schools (1998-2004)
-NYC Board of Education (1993-1998)
-Nassau County Private Schools ((1992-1993)
Education
Arizona State University, Tempe, Arizona
Bachelor of Arts
Queens College, Flushing, New York
Master of Arts
Hofstra University, Hempstead, New York
Certificate in Business Information Systems
Awards and Recognition
Presidents Club •Quarterly Club• Diamond Elite Award• Arrow Elite Award•5 Year Award for High Achievement• Rep of the Month• Top Gun• Sales Rep with Most New Business• Honorary Classroom Teacher for class with the Best Writing Skills
Technology skills
Salesforce, Power Point, Word, Excel, Scanning to Folder, Scanning to E-Mail, PeopleSoft, Internet Savvy
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