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Customer Service Manager

Morristown, Tennessee, United States
October 14, 2016

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Billy Henderson

**** ****** **** ***

Morristown, TN 37814

Phone: 423-***-****


OBJECTIVE: Leadership position in warehousing, manufacturing or distribution that will allow

me to utilize my communication and team building skills to gain knowledge and

advancement in a visionary company.


Proficient with WMS, WCS, AS-400, SAP, Word, Excel and Windows. Certified on

multiple pieces of MHE. Extensive knowledge of OSHA regulations. Served as trainer

for all equipment operators and facilitator of certification classes within assigned

departments. Excellent team-building, communications and motivation skills.

Experienced in lean manufacturing and continuous improvement practices.


1990 – 1993 Alabama A&M University

Completed 3 years of course work in Business Management


Feb. 2005 – Present Barrette Outdoor Living Bulls Gap, TN

Production Supervisor

Responsible for the direction of 30+ team members and 1 hourly lead

which consist of kit fabrication and high volume assembly, Duties include staffing,

goal setting, asset protection, budgeting, and productivity tracking. Utilized engineered

standards within the departments to improve and maintain a positive level of quality and


Sept - 2003 – Feb. 2005 Advance Auto Parts Inc. Gallman, MS

Operations Manager

Directed 3 supervisors and 115 team members in inbound and replenishment departments

on 3rd shift. Was responsible for providing world-class service to 350 stores that consist of

delivering at an on-time rate of 99% and shipment accuracy of 99.5%. Area consisted of

500,000 sq ft of distribution space, with automated pick modules, carousels, pick to light

systems, 12,000 feet of conveyor and 55 pieces of MHE. Duties included staff

development, asset protection, goal setting, productivity tracking and administrative

recordkeeping. Utilize various matrixes to measure actual results versus customer service

and corporate goals. Promoted from supervisor to department manager to operations

manager in initial year with company.


Aug. 1996 – Sept. 2003 Bill’s Dollar Stores Columbia, MS

Shipping Supervisor

Responsible for yearly outbound shipments of $600mm to 550 retail stores that delivered

On a weekly basis. Directed a staff of 48 team members and 2 hourly leads. Duties

included staffing, budgeting, developmental goal setting, coordination of store billing

and contract carriers. Achieved a total outbound production of 28,000 cartons per shift

in a manual pick and load facility with 400,000 total sq ft. Maintained on-time deliveries

at a 99.75% rate with accuracy of 99.5%. Implemented engineered standards within the

shipping department that helped improve productivity by 28%. Promoted from entry level

to foreman to salaried supervisor over a seven year period.


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