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Customer Service Sales Representative

Washington, District of Columbia, United States
October 12, 2016

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Curtis A. Stevenson

**** ******* **** ********* ***. B-13 Washington, D.C. 20002

Cell: 202-***-****

Professional Overview

Dependable, conscious professional with [18] years of experience in providing specialized public services, with excellent customer service skills, security guard equipped with an excellent memory and awareness of surrounding people, events and facilities with [18] years in security and safety compliance. The ability to provide leadership and work as a team.

Professional Experience

Friendship Public Charter School

Security Officer – Washington, DC

January 2006 – January 2015

Monitored and authorize entrance and departure of employee’s, visitors, and other persons to guard against theft and maintain security of premises

Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Circulated among visitors, patrons, and employees to preserve order and protect property.

Auto Zone

Customer Service Sales Representative- Washington, DC

March 2004 – January 2006

•Recommended and helped customers select merchandise based on their needs

•Exchange returned merchandise for customers quickly and efficiently

•Confirmed that appropriate changes were made to resolve customer’s problems

•Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction

•Informed customers about sales and promotions in a friendly and engaging manner

US Navy

Operation Specialist/Boatswain Mate- San Diego, California

January 2001 –April 2003

•Operated underwater detection attack equipment use to obtain interpret information for tactical purposes, maintained and repaired electronic underwater sound protection equipment

•Operate small boats, store cargo, handle ropes, lines, janitorial, warehouse, maintenance and direct work of deck personnel


University of Phoenix

Bachelor of Science Information Technology- Washington, D.C.


References furnished upon request

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