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Customer Service Sales

United States
June 29, 2016

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Tanya Williams

**** **** *****

East Point GA ***44

Cell 678-***-**** Alt 770-***-****


To attain a position as a Production Worker, Packer, Cashier, or CSR Rep


8+ years of experience in Warehouse and Production

Over 4 years of experience working as a Customer Service Rep and Call Center

2+ years of Cashier experience

Known for approachability, diplomacy and calm demeanor

Supported other team members and facilitated in creating a stress reduced atmosphere

Trained others in certain areas of assembling grill parts and etc.

High level of written and oral communication skills

Worked on a fast pace assembly line, and packed material into boxes for shipment



Systel Inc. Agency (Wipro technologies) Buckhead, Ga 2015-2016

CSR Rep (Call Center)

Handles inbound calls from BestBuy customers regarding their electronics such deliveries, installation, repairs and etc.

Multiple incoming call que, schedules and confirms appointments

Assist customers with transferring them to proper departments for services

Notate customers’ accounts and work orders for the techs

Maneuver thru different screens/systems to research work orders

Little Bear Daycare (Center) Columbus, Ga 2014-2015

CSR Rep, Front Desk

Handles inbound calls into the center, set appointments for tour of facility

Assists with pre-registration paperwork, multi-task position

Staffmark Staffing Agency (Work Flow) Lithia Springs, Ga 2014

Kit associate, Inspector

Inspect healthcare packets for misprints, missing pages and paper rips for shipment

Assembled/kit health care packets together using proper kit technique for different kits

Match part numbers on product labels if so for shipment

Ellwood Staffing Agency (Auto Zone) McDonough, Ga 2014

General laborer, Store set up, Stocker

•Set up store such as shelving, move product to different areas of store

•Inspect/Make sure merchandise is in good condition for stocking

•Practice good safety rules and wear protective wear when needed

•Match part numbers with product labels an place in desired location

•A multi-task position

Bradley Select (Charbroiled) Columbus, Ga 2006 - 2013

Material handler, Packer, Assembler

Attached identifying tags to containers, order picker duties with scan gun

Inspect parts for damaged parts and products

Assembled parts on production line using mechanical tools for final packaging

Practiced good safety rules and procedures with protective wear at all times

Maintained light industrial equipment up to 50lbs

Dixie Homecrafters Columbus, Ga 2003-2005

Customer Service Rep, Appt. Setter

Provided solutions to customer’s home improvement needs such as windows, and siding

Offered excellent customer service in a pleasant and professional manner

Handled inbound and outbound calls by solving internal and external concerns or issues about merchandise, products, promotions, and orders

Processed 50+ computer generated calls per day, providing information and service to ensure customer satisfaction

Filing of customer documents, lift office equipment(boxes, and etc.) up to 50lbs

Set appointment’s for sales reps to give demo’s of home improvement products

Desired set weekly quota to meet/commissions earned

United Clearinghouse Inc. Norcross, Ga 2001-2003

Customer Service Rep, Appt. Setter

•Handled inbound and outbound calls about magazine products such as renewals and orders/ Obtain payment information for renewals if so

•Processed multiple calls per day, providing information and service to ensure customer satisfaction

•Notated customer’s accounts due to delinquency and notated call backs for subscription renewals/ A multi-task position

Marshalls Dept. Store, Set Up, Cashier, CSR Rep Columbus, Ga 2000-2001

•Set up shelving, unload trucks with merchandise to stock

•Move stock to different areas of the sales floor

•Practice safety rules at all times

•Cashier upon opening of new store

•Customer Service duties such as ring up merchandise taking diff payment methods such as cash, check, or credit card

•A multi-task position

Staffing Solutions (Mutec, Oneda, Opti-ray, and Russell Athletic) Columbus, Ga 1996-1999

Packer, Inspector

•I worked on a production line for different light industrial companies packing batteries, sunglasses, computer parts, and athletic wear for shipment

•I inspected parts and materials for defects such as holes, scrapes, dents, tears, and rips of products, notated and discarded bad parts into proper destination as assigned

•Maintained light industrial equipment up to 50lbs

•Practiced good safety rules and procedures with protective wear at all times


Kendrick High School (Diploma) 1994

University Of Phoenix, (One year completion) 2010

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