Daryosh Jozef Leszkowicz

• acv8ta@r.postjobfree.com • *5311 Montpellier Ave Irvine, CA 92604 949-***-****

Summary

Dynamic IT Support Professional that possess excellent troubleshooting with positive effective written and verbal communication skills with all levels of management and customers from diverse backgrounds and disciplines. Analytically resolve technical issues to maintain any work flow. Very resourceful and adaptable with high level attention to detail and the ability to strategize IT operations, efficiently in any technical atmosphere to deliver on deadlines!

Technical Skills

Operating System: Windows 7, 8, 10, Server 2008, 2012 / Linux / OS-X

Programs: Office Suite, Lotus Notes, adobe, HP& Remedy ticketing systems

Server Suites: Active Directory, Citrix Servers, Exchange Server, VMWare.

Hardware: Cisco Routers, Switches, Hubs, UPS, PC, Server, Laptop.

Network: DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, Firewalls.

Mobile devices: Ability to configure Android, Windows and Apple OS.

Education

Irvine Valley College A.S Computer Science

2014-Present

Platt College

Class of 2005 A.S. Information Technology Networking

Experience

Hyundai Capitol America (Contract)

IT Operations Analyst 01-2015 to 05-2015

Provide support for key information systems, including the daily management of related applications for 1800+ users. Support and provide oversight for system changes, including user requests, software updates and new system functionality. Research for any reported system issues, evaluate and recommend specific software and system, and provide coordination for incident management and ITIL resolution processes for internal customers, external business partners, and other stakeholders.

Provide Tier 2 support for the Hyundai Service Desk for Windows 7systems, Server 2012 and proprietary applications.

Serve as the primary Helpdesk escalation point-of-contact for critical proprietary application issues and Cisco Unity Call Manager escalations.

Work closely with all levels of Specialists in the resolution of complex Internal and External end user hardware/software and network issues.

Document process diagrams and procedures on key applications or processes.

Maintain the knowledge database.

Determine any required changes to back-office operations and assists with implementation.

Collaborate with management with ITIL operations and apply changes.

Assist with projects and miscellaneous tasks as assigned.

On-call support and work outside of normal business hours.

Panasonic Avionics

Technical Support Specialist 06/2012 to 12/2014

Commission New A/C with Global Communication Suite (GCS) at the Mission Control Center (MCC) with 24X7/365 coverage on three shifts which includes either/all Internet, SAT TV and phone support on A/C.

Provide IT support on Active Directory and connectivity issues for Global IT technical issues at Panasonic Avionics Corporation for internal users.

Create and analyze various reports escalate any issues/trends.

Run trend and statistical analysis and interpret in order to provide internal and external on-site presentations specific to metrics and reporting.

Utilize database for tracking and problem resolution. Accomplish real-time troubleshooting of all Panasonic system configurations via in-flight and ground based calls from the (NMS).

Provide support for all In-flight entertainment setups which run on Linux.

Technically support airline and internal technical questions to develop sustainable resolutions so that discrepancies are resolved expeditiously and favorable customer relations are maintained.

Provide account management to support customer satisfaction of services offered. Maintain/grow service accounts. Additional areas of responsibility include global maintenance planning, inventory management, trending and statistical analysis, presentation preparation and issues management.

Communications point (MCC) to the airline, internal customers, third party suppliers and/or OEM as required for technical issues. Support conference calls with various engineering groups and airline customers. Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.

Creating work instructions and training new employees.

Rockwell Collins (Contract)

Desk Side Support Lead 08/2007 to 09/2010

Responsible for maintaining the IT infrastructure, On-call / on-site technical support for 500+ users for any IT related issue.

Assist with operation and drive consolidation of heterogeneous Windows and Apple based server / desktop / notebook computers to enterprise standard platforms.

Implement desktop software deployment strategies, images and patching.

Maintained Refreshes and installing and configuring hardware and software for desktops and servers printers and any requested IT.

Provide field support for site asset management and tracking for sites supported.

Maintain and monitor desktop service levels with IT service providers. Facilitate delivery of ITIL-related processes.

Monitor service utilization to meet infrastructure demand. Ensure the accuracy of sites information including asset tracking, documentation and inventory.

Perform installs and configure software, build new servers, network monitoring, migrate data and Provide end user support after migration.

Provide high quality IT service to both internal and external customers.

IsoPC

IT Manager 09/2006 to 06/2007

Maintained setup and operate information systems such as applications, files, databases, networks and their security, IT and Company staff access and security, disaster recovery planning and implementation, infrastructure and telecom.

Oversee Help Desk operations and directly assist and supervise the staff, operations and problems at hand. Setup and maintain an organized working environment.

Communicate with all office and field staff members on a daily basis to ensure all items are running smoothly and respond to any end-user/PC technical issues.

Maintained current and accurate inventory of technology hardware, software license and other resources related to the information systems. This includes ensuring all devices are stripped of sensitive materials before disposal. Within broad corporate policy, develop specific objectives and strategies to maintain and develop effective, efficient and cost-effective IT systems.

Develop and implement operational policies, procedures and documentation related to information technology, security, networks, applications, telecommunications, reprographies and other electronic solutions.

UniTek Computer Solutions

IT Operations Manager 01/2006 to 07/2006

Review daily all assigned Work in Progress reports to ensure completion of tasks.

Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction.

Managed and participate in the daily functions of multiple closing management service teams for a client and/or multiple clients.

Managed workload issues across teams and propose and implement efficiency initiatives as deemed necessary.

Monitor and approve the departmental needs. Monitor the participation in training of staff members and on-site representatives.

Monitor and review employee time and attendance.

Motivate, promote, and develop employees to team leader.

Enhanced Medical

Field Laser Technician 06/2005 to 01/2006

Setup Laser equipment at Hospitals and Private Practices.

Doctors Assistant when laser is in use for any possibilities

Maintained all brands of Laser equipment during various procedures.

H&R Block

Field System Technician 07/2003 to 07/2005

Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by World Headquarters.

Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits.

Conduct troubleshooting in conjunction with Call Center Support associates and Metro Technology.

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