HUNG NGUYEN

Santa Clara, CA *****

acukhe@r.postjobfree.com 408-***-**** www.linkedin.com/in/hnguyen8

http://www.linkedin.com/in/dnguyen10

Resilient Software & QA Test Engineer

Software Automation Software Quality Assurance Testing

Track record of delivering industry-first, state-of-the-art mobile technologies. Recognized for strong troubleshooting capabilities, solving problems, and reducing debugging time for software developers by leveraging extensive background in full software development lifecycle. Skilled at coordinating and managing partnered resources to successfully drive projects through all test and development milestones.

Technical Skills

Wireless & Mobile Technology: WiFi, Zwave, 3G, LTE, WiMAX, mobile handsets

Wi-Fi 802.11:Protocol, Frame header, Architecture, Authentication, EAP exchange, AP, Channels, Network Entry, HO

Mobile Apps Test Automation: Selenium, SeeTests, DeviceAnyWhere

REST API: API’s trouble tickets. Familiar with ADB command

Mobile Applications: WhatsApp, screenfly, Messenger for Android, Sprint Direct Connect.

Web-based GUI Testing: Web-based Portal, Web Super User Page Login, Device Monitor, Connection Manager

Analyzer: QXDM, Qcat, Wireshark; OSR Window Crash Dump, Sprint Glance-look at cell site

Simulator: ROHDE & SCHWARZ SMU 200A Vector Signal Generator CU; CMW 500 Wideband Radio

Platforms: MT Lion 10.8, Lion 10.7, Snow Leopard 10.6.8, Win 7; Linux.

Bug Tracking: JIRA; Saleforce, Apple Bug Tracking, Bugzilla, HP Quality Center

Languages: Python(2 years)

Professional Experience

iControl Network Inc., Redwood City, CA (Contract) Apr 2015- Apr 2016

Senior SQA Engineer

Conducted iControl Network’s Security Software Web Apps which was deployed by home security ADT Corp, Monitronics that ran on the cloud, iPhone and Android. Conducted Home security system test, video monitoring, device connected home, sensor monitoring, accessible real time alerts, live streaming.

Worked with ADT’s API trouble tickets: narrow down where API is broken to specific API call, provide solution to ADT

Managed certified test lab for WiFi devices, Z-Wave devices, WiFi Camera(iCamera 1000, RC8322T, OC431T), sensors.

Used iPhones, iPad, Androids to test Admin App, Web-based Portal apps and verified features to narrow down connection failures/drops, live Video Stream from camera, loss of Video caused by Cloud server.

Expertise in (Android/iOS), installation, uninstallation of the apps, making calls while running apps. Tested application performance on different handset in WiFi, 3G, OS, handsets, screen sizes, diff carrier.

Conducted Apps Automation test: Used Selenium to Record Test, Script Editing, Test Execution

Conducted Web Browser Tools,Web Developer, Web Console, Inspector, Debugger, Performance, Network activity.

Conducted REST API to test Rule, Condition, Trigger, Action, Camera, Take a picture, Z-wave devices, Security Panel, Site Status, upload FW to Web URL, pull logs, Detect Alarms, Lamp, Touch Screen, turning a light on/off.

Conducted testing techniques(Agile, Waterfall, Scrum)

Understanding of Web: HTTP headers, HTTP Exchange, Session, HTTP Verbs, CRUD, Request Session Steps.

Using Python to maintain, expand existing automation test suites, automation libraries and usage.

Conducted SMA-base security panels test on 3GUC CMS GE Simon XT 3G Communicator, 2GIG panels, One Link CPE.

SPRINT CORPORATION, Portland, OR May 2008 – Feb 2015

Senior Telecom Design Engineer & Device Integration, MVNO Service Dev / Device EOM

Hold multiple Apple non-disclosure agreements jointly developed for iPhone 6, 5S, 4S, iPad, and iOS 8.0. Interact in all phases of development lifecycle, including product definition, design, planning, implementation, and testing. Serve as network contact for device / network issues. Write and execute test plans, test cases, test forms, regression test plans. Perform functionality tests, inter-operability tests, stress tests, regression, and generate test reports. Provide status updates regarding test progress results.

Used iPhones, iPad, Android to test(Band 41/25) and verified features, narrowing down issues such as call failures / drops, handover, IPSec problems, RF, buzz, loss of network connectivity, loss of audio caused by Sprint network

Worked with device OEM (Apple, Softbank, Samsung, Nokia) JIRA trouble ticketing system by opening NW TRAMS ticket, engaging with Sprint core team once OEM opened tickets.

Coordinated troubleshooting effort by engage Samsung Core, MME, PGW, SEGW, NTAC Cell, eNodeB, NTAC, GNOC.

Conducted Mobile application testing(iPhones, Android): VoWiFi(SessionChat; SIPdroid) using SIP.

Conducted Wi-Fi 802.11 testing: Connectivity(WEP,WPA2). NE & Performance in RF room(Maintain Connection, Drop), Performance connected. Inter-Op(Iphone, iPad, Android). Cell-Core/Cell-Edge (FTP, UL/DL Throughput, Speed test)

Familiar 802.11 Protocol, Frame header, Architecture, Authentication, EAP exchange, AP, Channels, Network Entry,HO

Conducted Mobile Apps Automation testing: Used Selenium, Seetest and Selendroid, Mobile device setup, Connect Mobile Device, Apps Manager, Record Test, Script Editing, Test Execution, Export Python Code.

Conducted Android SDK & Environ Variable Setup/SDK setup, Android Mobile Device Setup.

Conducted REST API test hotspot device, upload FW to Web URL, push Firmware OTA, pull logs, Web applications

Familiar with ADB command(devices, logcat, dumpstate, backup, restore, dmesg, install, reboot), Selenium, TestNG

Managed certified test lab for WiFi devices, Hotspot, USB wireless devices.

Conducted performance, throughput, baseline, stress, endurance, Benchmark testing for USB, Hotspot devices (JMeter, iPerf, Speed test, uTorrent)

Led test team in entire test cycle for GUI CM Software and Hotspot Wireless (4G/3G), USB wireless (4G/3G).

Using Python to maintain, expand existing automation test suites, automation libraries and usage.

Reduced proof-of-concept test time (LTE TDD-FDD) up to 50% using ROHDE &SCHWARZ simulator, a real NW, node, and over-the-air interface, exchanges messages with UE. Delivered first Netgear Hotspot 2.5GHz.

Validation ROHDE &SCHWARZ simulator test equipment, develop testing protocols, document test results

Designed, enhanced, and maintained Automation Serial I/O Module Relay Gigaware USB to test USB emulations across the board, reducing errors and time for background testing, freeing up engineers’ time.

INTEL CORPORATION, Hillsboro, OR (Contract) March 2007 – March 2008

Senior SQA WiFi Engineer, Mobile Wireless Group

Developed test plans / cases and executing test cases for Intel Mobile WiMAX 802.16E / WiFi 802.11a/b/g/n @ Centrino 2, Shirley Peak 5300, Echo Peak 5150 WiFi-WiMAX combination card, Condo Peak CP5300.

Conducted Mobile testing: Used Linux “Ubuntu” to test Intel PROSet WiMAX Application, kernel driver, user supplicant. API / SDK, connection manager, driver, BSS connectivity and Security, Fragmentation, Scanning, Hibernate / Standby.

Conducted hands-on-tests. Encryption: WEP, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK.

Hands-on-tested Authentication: PEAP-TLS, MSCHAPv2, TLS, PEAP, LEAP, EAP-FAST, TTLS, Open-WEP-EAP-TTLS, WPA-TKIP-LEAP, WPA2-AES-PEAP-MSCHAPv2, WPA-TKIP-PEAP-GTC.

Hands-on-Certificate: Smart Card, Certmgr, RootAuthority, RootCA, Test Certificate, User certificate.

QUICK EAGLE NETWORK INC., Sunnyvale, CA Apr 2002 – Feb 2007

Senior SQA Engineer/Technical Lead, R&D Department

Led cross-organization teams and driving change through the execution of projects in alignment with the overall program strategy. Managed all aspects of project lifecycle. Performed functionality test, inter-operability test, stress test, regression and system integration testing. Prepared test plans, test cases, test forms, generated test report and weekly project status / progress memo. Worked closely with R&D engineers as well as marketing and project managers.

Conducted hands-on testing Apps Protocol: DNS, HTTP, FTP, UDP, HDCP, SMTP, POP(Receiving mail)

Familiar with Disk Storage, Object Storage, File system, File sharing(NFS, CIFS, SMB)

Led and managed team testing of L2 and L3: Frame Relay, MultiLink PPP, IP, Static Routing, RIP, OSPF, NAT.

ADAPTEC INC., Milpitas, CA March 1998 – April 2002

Senior SQA / Storage Certification Engineer, Storage R&D Department

Worked with R&D engineers and hardware engineers to resolve identified defects. Performed direct testing. Conducted hands-on testing with SW / HW scalable PCI Disk Array; CI/O array management SW for local and remote array monitoring for ARO1130, AAA133A/B, AHA3980. Managed self-certification testing lab for all Adaptec RAID Controllers.

Education: BS, Computer Engineering, Eastern Washington University, Cheney, WA

Personal: US Citizen

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