Rosa D’Anna, CRCST
**A Elmwood Terrace, Elmwood Park, NJ 07407
631-***-**** • Email: email@example.com
BERKELEY COLLEGE– Clifton, NJ, 03/16
Program: Surgical Processing Technician
IAHCSMM Certified Registered Central Service Technician (CRCST), 3/16
American Red Cross CPR/AED, Expires: 2/18
HACKENSACK UMC MOUNTAINSIDE HOSPITAL – Montclair, New Jersey, 1/16 – 3/16
Surgical Processing Technician Intern (completed 442 hours in 3 months)
Worked in decontamination department using enzymatic detergents.
Decontaminated, rinsed and disinfected instruments with mechanical washers.
Pick up/Clean/Decontaminate and Deliver patient care equipment.
Answered phone calls from the OR and other departments and filled requests for various supplies.
Tested laparoscopic instruments.
Processed and Wrapped lenses, cameras, scopes, and trays such as Major, Minor Basic, Bariatric Laparoscopic, Hysterectomy, D&C, Cesarean Section, Dental, Vascular, Total Hip/Knee, Plastics
ONE SOURCE BATTERIES, INC. – based in Boynton Beach, Florida, 10/14 – 1/16
Entered online orders into QuickBooks via Quick Cloud.
Maintained Order Log Spreadsheets, populated email database and created scripts for email blasts.
Added products into QuickBooks.
RESTORING THE HEART MINISTRIES, INC. – based in Setauket, New York, 4/12 – 9/15
PERSONAL ASSISTANT / SECRETARY of the BOARD
Identified Health Professionals’ needs and guide them to the appropriate products and training events.
Provided means of communication for those who were in need of counseling.
Solved situations of conflict.
Coordinated training venues and acted as primary point of contact for training events.
Developed communications materials including event flyers, brochures and newsletters.
Managed social media presence including LinkedIn and Facebook, promoting content and increasing engagement.
Coordinated travel arrangements for the Founder/Director.
Coordinated Board meetings and recorded the minutes of all Board meetings.
FCUSA - GOGO WORLDWIDE VACATIONS – Ramsey, New Jersey, 9/12 – 12/13
WEB CONSULTANT/CALL CENTER REPRESENTATIVE
Supported the GOGO Agent Website for sub-agents.
Finalized internet reservations and accommodated modifications.
Resolved reservation issues by partnering with air and land vendors.
Responded to email requests and supported “Live Chat” calls.
LIGHTHOUSE MISSION, INC. - Bellport, New York, 1/02-11/09
RECEPTIONIST then promoted to ADMINISTRATOR
Managed the Executive Staff’s activities for the 3rd largest food pantry on Long Island. Position reported to President and Founder.
Acted as spokesperson representing the Mission at Town Hall meetings and interacting with media.
Successfully completed state, county and private grant applications and reported use of the grants.
Developed communications materials including press releases, event flyers, brochures, and newsletters.
Planned and coordinated large scale special events and fund-raising dinners in excess of 500 attendees.
Supervised employees and volunteers, resolving employee issues and complaints.
Trained and provided orientation to new employees and volunteers.
Acted as client advocate to creditors including utility companies, landlords, pharmacies, etc.
Acted as primary point of contact in soliciting food and financial donations.
UNIQUE PRINTING, INC. - Ronkonkoma, New York, 5/99-12/01
Coordinated, prepared, proofed and shipped print production jobs.
REUTERS INTERNATIONAL - Hauppauge, New York, 7/91-10/98
MARKET DATA SUPPORT SPECIALIST / STOCK MARKET CALL CENTER (5/97 – 10/98)
Provided assistance and instruction to clients on stock market floor to resolve hardware/software issues.
Facilitated resolution of hardware and communications issues, acting as primary point of contact with hardware vendors and Telco technicians.
OPERATOR promoted to SENIOR SYSTEMS OPERATOR (7/91 – 5/97)
Provided resolution of programmer questions and problems, creation of system backup scripts and providing support in developing software and managing vendor relations.
Proficient in Microsoft Word, Excel, PowerPoint and Publisher.
Fluent in spoken Sicilian.
Knowledgeable in spoken and written Italian.
Smithtown Gospel Tabernacle - Smithtown, New York
Friends of Karen, Inc. - Port Jefferson, New York