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Manager Information Technology

Washington, DC
April 20, 2016

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Patrick Y. Chin

H: 206-***-**** C: 425-***-****

IT Senior Management Professional

Hardware Administration Infrastructure Support Troubleshooting

IT Senior Management Professional with a proven 15+ year track record of demonstrated success in progressive information technology, with a concentrated focus on hardware installation, infrastructure support and expert level troubleshooting. Exceptional ability in driving impactful, cost saving strategies, leading cross functional teams and managing complex projects. Demonstrated leader and communicator; with a commitment to enhancing company productivity, exceeding organizational goals and driving business performance.


ITIL Windows XP/7/8.1 Enterprise/10 Windows Servers 2000/2008/2012r2 IIS/SQL/SMS/Exchange Pix 500 Firewall Adtran Netvanta 3400 Series VMWare ESXi 4.0 Hyper-V HP Proliant Servers IBM ThinkServer DNS/WINS/DHCP/LAN/WAN HTTP/FTP/vLAN/NAS/SAN/QoS OSPF/BGP/EIGRP NetMon/WireShark/Teamviewer/VNC Bluebeam Revu MS Access/Project/Visio Microsoft Desktop Applications Bluebeam Revu Citrix Metaframe VMWare Workstation Hyper-V Data Migration A+ Certification MCSE Certification


TCB Enterprises, LLC 2014 – Present

IT Manager

Oversee multiple project and expansion plans, which includes, defining, planning, implementing and monitoring the scope and performance of each project.

Data Migration from Windows 2003 to Windows 2012r2.

SQL Server Installation and management.

Instrumental in web server migration from unix based server to Windows IIS Web server.

Provide support for Google applications, i.e. Google Docs, Google Email and Google sites.

Participated in changeover of VoIP system.

Very effective in relationship building and negotiations; consistently engage and maintain rapport with quality vendors that provide cost effective services.

Install and maintain a variety of software/equipment, such as, VOIP server, Virtual Testlab on Hypervisor ESXi and Hyper-V, VPN connections for remote sites and DFS servers over WAN/VPN.

Perform efficient systems administration and troubleshooting for Windows Network.

Provide mentorship and supervision to junior network administrators.

Effectively utilized Bluebeam Revu v12.x for planning and estimation purposes.

Plan, install and maintain multi-site network.


Planned and implemented 5-year corporate IT roadmap and expansion

Highly regarded as an instrumental team leader and member; chaired numerous corporate briefings, meetings and presentations.

Successfully streamlined department installation; resulted in a significant reduction in support costs for client.

Successfully planned and migrated user data with no data loss and downtime.

Efforts in project management has assisted in significant company growth; organization has went from a single site to 3 sites, spanning 3 different geographical locations.

Ananda, LLC 2011 – 2014

IT Manager

tPerformed remote administration and repair functions for Windows 2003 server.

tMinimized organizational exposure to system vulnerabilities; cleaned and repaired Windows Boot partition from virus infection on server.

tEnsured MS Access Client Database was up to date.

tCompleted remote webhosting administration on IIS Server.


Implemented routine virus scan; yielded over a $50K reduction in company downtime costs.

Saved company over $10K in training costs through effective remote user training for software packages.

Omega Alliances, Inc 2004 – 2010

IT Project Manager

Expert in providing support functions; Tier III support for desktop and server issues.

Trained and coached employees on new operating system and application.

Managed data migration from Novell to Microsoft Windows environment.

Developed and implemented Windows Desktop Migration Rollout project.

Deployed, managed and supported Citrix Metaframe Servers environment.


Completed company upgrade project ahead of schedule; yielded 20% in budget savings.

Completed multi-site network installation and software upgrade under budget and ahead of schedule

Planned and implemented end-user training for new hardware and software

Top notch process improver; designed and implemented SLAs for support environment.

One Source Computer Services 1995 – 2004

IT Manager

tOversaw management and troubleshooting for 20,000-node high availability server farm.

tExecuted post impact analysis for current/future planned environments.

tRegarded as subject matter expert in providing Tier III technical support for OS environment.

tMonitored network performance and statistical reports.

tExpertly managed and supported WAN environment teams utilizing PCAnywhere and Dell OpenManage.

tSupervised an IT Support Team of 25 individuals.

tIntegrated MacOS into Windows domain.

tSimplified server and service migration and implementation.

tPerformed migration of user email from IMail 6.0 to Microsoft Exchange.

tPlanned and developed NAS for use with corporate file servers.


Identified root causes for server farm issues; created over $500K in savings in support costs.

Maintained a 100% success rate in troubleshooting and resolving server OS issues.

Identified, Planned and implemented User training programs

Planned, implemented and oversaw Incident Management Department

Planned and Implemented ITIL processes


Master in Business Administration (MBA), Management and Strategy

Western Governor’s University, Washington


Certifications: Marketing Careers/Business Marketing

(Sales Marketing Associate & Assistant Manager)

Cedar Valley College, Lancaster, TX


Bachelor of Science, Information Technology

University of Phoenix, Phoenix, AZ


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