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Customer Service Management

Kannapolis, NC
April 14, 2016

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Earlice M. Hamilton


More than ** years' administrative experience in diverse business settings.

Resourceful administrative professional with extensive experience providing support to executives and departments. Expert in investigating, and evaluating background checks. Able to provide excellent customer service, and maintain high level of confidentiality by utilizing strong organizational, planning and communication skills towards improving operational efficiency.


Microsoft Word, Excel, PowerPoint, Access, Visio (All of these are intermediate to advanced level)

Adobe Illustrator, Photo shop, In Design, Acrobat CS4

Exceptional written and verbal communication skills

Proven ability to prioritize heavy work volume in fast paced environment

Excellent organizational skills and project management skills

Demonstrated ability to manage projects and work without supervision

Trainings and Certifications

-NCIC Certification

-Certification of Completion Privacy Act 101 Training

-DHS Information Security Awareness

-Environmental Management System Awareness Training

Professional Experience


Personal Verification Administrator

North Charleston, SC


Prepared, maintained, and analyzed data to validate status of staff, contractors, and visitors. Completed data entry into Information Security Management System (ISMS).

Provided service background checks to ensure Federal Law Enforcement Training Center safety protocols were enforced. Experienced in handling various calls, scheduling, and maintaining filling system and records. Conducted computerized background investigations and analyzed data for clearance. Improved the utilization of Information Security Management System (ISMS) using important documents for security clearance. Provided training and assistance to staff members on fingerprinting and personal verification information. Productivity included improvements and decreases which resulted in cost savings.

Administrative Receptionist

North Charleston, SC


Analyzed staff, contractors and visitors with a secured process that effectively was in accordance with safety measures. Managed and generated all necessary components of verification which included fingerprinting and verification. Trained staff on policies and procedures related to proper verification and security measurements. Responsible for securing highly sensitive information. Regularly completed on-going training on administrative processes. Developed and provided written and oral communication that helped with compliance.




Assisted in training, and coaching, security officers in all aspects of position duties, including leading other coordinators to achieve performance. Adhered to company personnel and safety policies and performed all assigned duties in a safe working manner to prevent high alert attacks. Maintained daily records to file incidents such as possessing firearms records. Tracked data and sensitive information to help reduce unauthorized access. Analyze day to day and weekly trends in regards to background information to monitor any possible safety issues.



Business & Organizational Security Management Organizational Security Management

Webster University Denmark, SC

October 2013 May 2011

References available upon request.

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