Service / Maintenece tech

Antony C. Auten

**** ******* ****** *****, **** *4130 440-***-**** *********.**@*****.***

Objective

A Career where I can apply my mechanical, electrical, & communication skills. To grow with the team & become a leader/mgr.

Education

HIGH SCHOOL DIPLOMA 1993 CRESTWOOD HIGH SCHOOL

Major: General Education

REFRIGERANT RECOVERY/RECYCLING CERTIFICATE 01/31/2013 ASE TESTING

Certificate / 2003 / NCTI Classes

Certificate / 2005 / Honeywell Security Training

Skills & Abilities

MANAGEMENT

Lead technician for cable construction crew. Shop manager for auto repair facility. Mechanically and electrically inclined. Excellent communication skills, Leadership & team player, Proficient in basic computer and software, Detail oriented & excellent record keeping.

SALES

I have had a lot of hands on sales experience in cable, internet, phone and security industry dealing with service transfer as well as upgrades in services received and structured wiring in new construction and retrofit. As an auto technician and shop mgr. I have had hands on experience with auto repairs, modification and upgrade sales.

COMMUNICATION

I have always had great communication skills. In my experiences I had to gain trust in order to sell myself as well as products and services over the phone, in a customer home or face to face with a customer. I articulate the information correctly while extending superb customer service and confidence in the company I work for.

LEADERSHIP

I feel I am a natural leader. I share positivity and encouragement with those around me. Others tend to come to me for advice and knowhow. I enjoy helping others especially those who need guidance. I take pride in my ability to tackle almost anything and think outside of the box. With that being said I am not afraid to ask for help. I love to learn and master new skills. I have a very analytical way of thinking and when asked will share my thoughts on how to improve on something. When deemed necessary I am willing to take control of a situation, communicate and delegate to get positive results. I received a growth award from S.M.I.L.E. Inc. in 2005 for taking the initiative to find a more timely and cost efficient way of running my prewire/ retrofit team. I am very proud of this award.

Experience

SHOP MGR/MECHANIC HARBS AUTO SERVICE 2007-CURRENT

Greet customers. Schedule appointments. (Phone / walk-in). Write repair orders. Assess customer concerns and vehicle condition. Write estimates and sell repairs. Delegate work to techs and oversee that repairs were performed properly and timely. Order parts and shop stock. Prepare final invoices. Bill out customers. Call in employee payroll. Organize, compute and pay distributors. Keep work areas clean. Open, close and secure premises.

LEAD RETRO/PREWIRE TECH S.M.I.L.E. INC. 2004-2006

Help with design of integrated systems for cable, satellite, phone, data, security, Home automation, whole house audio and home theatre. Communicate with supervisor and customer for changes and sales upgrades. Run wiring for systems in residential and business. Install jacks, decorative plates, security devices, receivers/speakers, touch screens, networks and smart panels. Test continuity of wiring and function of equipment. Educate customers on equipment use and perform service and repair calls as needed.