Highly motivated and independent Systems Engineer with extensive experience consulting in a variety of verticals and industries. Demonstrated proficiency in performing extensive workstation deployments and developing custom integrations for clients in Windows XP, 7, and 8. Proven ability to excel at completing projects in less time than anticipated and budgeted by clients, often working myself out of a contract or engagement, but thereby maintaining a good network and repeat customers! Additional expertise in teamwork as well as being a reliable individual contributor with a strong work ethic and the ability to perform several positions by telecommuting and doing remote logins to service clients during peak hours or off hours as requested.

SKILLS

Operating Systems:

Windows Server 2012 R2, Server 2008 R2, Server 2003, Active Directory, IIS, SCCM, Windows XP SP2, Mac OS 7.x to 10.x, Veritas Netbackup, Altiris Rapid Deploy, Symantec Ghost, Cisco Routers & Switches, F5 Big IP, VPN, SMTP, SNMP, TCP/IP, DNS and DHCP. Troubleshooting of complex issues with hardware, OS, applications and networking.

Hardware:

Installation, configuration, troubleshooting & repair of HP/Compaq, IBM and Dell servers, RAID storage subsystems, EMC storage, NetApp storage, Hitachi storage, and HP storage.

WORK EXPERIENCE

Texas Conference of Urban Counties – TechShare (through Pinnacle) November 2014 to August 2015

Senior Systems Engineer supporting VMWare 4.x, 5.x and 6.0, Server 2008 R2, Server 2012 R2, CentOS 5.5, Active Directory, Exchange 2010, Atlassian JIRA & Confluence, VOIP, Avaya IP 500, daily back-ups, configuration and troubleshooting of IP SEC VPN tunnels to 250 county partners, and planned future expansion of VMWare ESX environment hosted at RackSpace.

Dell Computer, Inc. June 2008 to February 2014

Custom Factory Integration / Configuration Services April 2010 to February 2014

Supported small, medium and enterprise customers using ImageDirect v2 and v3 to create custom disk images. Supported MDT, SCCM and X-Image customers to validate images and prepare for Dell factory deployment process for Windows XP SP2, Windows Vista, Windows 7 SP1, Windows 8 and 8.1. Troubleshooting OS, driver and application issues, as well as hardware configuration, testing and validation prior to factory process submission. Worked with project managers to scope projects and create deliverable disk images.

Senior System Engineer June 2008 to June 2009 (contract)

Responsible for server inventory, life cycle management, decommissioning and provisioning of new servers. Creation and execution of change tickets and trouble ticket resolution are among my daily duties, including server imaging with Altiris Rapid Deploy to deploy Windows Server 2003 32 and 64 bit, as well as Server 2008.

AT&T - formerly SBC (through Glotel Inc.) May 2006 to May 2008

Technical Account Manager

Responsible for 200+ managed web hosting customers as primary and an additional 200+ servers as backup. Responsible for hardware, operating system and application support 24x7x365 for 120+ external and internal web hosting customers. Daily duties include trouble ticket queue monitoring, problem determination and resolution, firmware and driver updates, Life Cycle Management and inventory.

Yum Brands (through EMC) February 2006 to March 2006

Senior System Engineer

Led a team performing a data center consolidation and a multi-stage move of 500+ servers between Louisville, KY and Dallas, TX over a three month period. Responsibilities include server shutdown, removal from racks and cabling removal, hand off to moving company, receiving of servers from moving company, racking servers, cabling and problem resolution for Windows Server 2000 and 2003.

Dell Computer, Inc. (through Spherion) May 2005 to February 2006

Senior System Engineer

Member of a team to perform server installation and configuration for 200+ Windows 2000 and 2003 servers for Dell's new world class manufacturing facility in North Carolina. Duties include OS configuration, Windows server 2000 and 2003 clustering, EMC SAN connectivity, application installation, performance tuning and problem resolution. Also responsible for trouble ticket resolution in a Production data center housing 4500+ servers and a disaster recovery data center housing 2500+ servers.

Carlson Restaurants Worldwide (through Glotel Inc.) February 2005 to April 2005

Senior System Engineer

Contracted to provide testing of a corporate Windows XP disk image deployment, including planning and execution. Duties also included assisting with DHCP, DNS, WINS and transition to Active Directory from Windows NT 4.0 domains.

Milliman, Inc. September 2004 to January 2005

Senior System Engineer

Support for I.T. operations, supporting IIS, SQL, application servers and custom 401k fund management applications. Requires 24 x 7 x 365 support, including back-ups using EMC Legato, maintenance of Cisco switches and routers, F5 BIG-IP load balancers, Compaq & H.P. Server hardware, EMC Clarion SAN and Windows 2000 and 2003 Server and Active Directory. Problem resolution, root cause analysis and documentation are daily duties. Responsible for server, desktop and laptop disk imaging with Symantec Ghost 9.0.

Pier 1 (through EMC) June 2004 to August 2004

Senior System Engineer

Member of a team to implement a move to a new data center. Responsible for removing servers from existing rack enclosures, supervise packing and transportation to new data center, unpacking, installation in to new racks, and cabling. Troubleshooting hardware problems, network issues and documentation were also required.

McAfee - formerly Network Associates, Inc. (through Glotel Inc.) February 2003 to March 2004

Senior System Engineer

Developed Windows 2000 and 2003 server disk images created with Altiris Rapid Deploy and used sysprep to automate a large scale server roll out of new IBM eSeries servers. I was responsible for all OS installs, necessary drivers, patches and applications, including IIS, SQL and Exchange, necessary to create disk images for a world class data center. I also worked closely with desktop and laptop imaging. I was responsible for day to day support of 400+ Intel servers with NT 4.0, 2000 Server, 2000 Advanced Server, 2003 Server and three Windows 2000 clusters. Server hardware included Compaq, Dell, HP and IBM. I was responsible for daily backups using Veritas NetBackup. Daily duties included problem escalation and resolution, documentation, verification of nightly back-up jobs, adding new backup jobs, tape rotation and off-site tape storage. I was also a member of the server consolidation / migration team moving from NT 4.0 server to 2000 or 2003 server and Active Directory. The data center increased from 104 Intel servers to over 400 in a one year period due to the rapidly expanding growth of the company, and we were able to keep pace with the projects due to the ability to rapidly deploy new server hardware.

Veracity Research Company February 2002 to February 2003

System Engineer

Provided support for 25+ PC’s in the office and 60+ laptops in the field. Responsibilities include: Windows 2000 Server and NT 4.0 configuration and maintenance, Exchange 5.5 migration to 2000, desktop OS upgrades, installing additional RAM and application installation, as well as researching new hardware and software for future purchases and implementation. Researched mobile GPS solutions for laptops. Planning, provisioning and project management for the conversion from ISDN to a fractional T-1 and firewall for high speed Internet access.

CDI July 1996 to December 2001

System Engineer

T-Netix - November 2001 to December 2001

Contracted to support 40+ executive staff members while they moved into a new building and to install, configure and test new NT 4.0 file, print and Exchange servers. A new telephone system was also installed and I assisted with support. Daily responsibilities included back-ups, server and print queue monitoring, laptop installation, configuration and testing with VPN and problem resolution.

IBM at Honeywell Hardware Parts Group - March 2001 to August 2001

Supported Windows NT 4.0 servers at Honeywell Hardware Parts Group for IBM Global Services. Responsibilities include Arcserve 2000 back-ups via a DLT tape library, Exchange 5.5 server, Arcus off-site tape storage, McAfee Netshield to Symantec Anti-Virus and System Center Console and 24 x 7 on-call availability for emergencies. Daily duties include back-up tape rotation for Veritas NetBackup and Arcserve 2000, print queue and server performance monitoring, software and hardware upgrades and problem resolution.

T-Netix - January 2001 to February 2001

Streamlined return merchandise authorization process. Responsible for creating and refining a new process to test and repair or restock returned computer and telephone equipment and to return defective parts under warranty to the proper vendor for replacement. Worked with a team of three others to reduce over four million dollars of parts that could not be accounted for, and was able to reduce this to less than one million in one month.

Honeywell Hardware Parts Group - October 2000 to January 2001

Supported legacy NT servers while IBM migrated 500+ users to new IBM servers and support model. Responsibilities included an NT file and print server, DHCP server, PDC, BDC, RAS and 24 rack mount modems. Daily support of Lantronix terminal servers, DEC VT terminals, Eltron label printers, Zebra label printers, and Symbol and Intermec handheld bar code scanners was also required. Migration from four previous companies into one support model required extensive planning and documentation of existing systems that were not previously documented.

Verizon Operator Services - September 2000 to October 2000

Updated HP-UX workstations nation-wide that control Nortel DMS series voice switches. Responsibilities included coordinating installation of LAN drops, IP address assignment and reconfiguration to allow remote access with Exceed. Reinstallation of HP-UX and hardware configuration also required as needed. Restoration of HP-UX fromback-up tapes required for corrupted OS.

Verizon Logistics (GTE Supply) - August 2000 to September 2000

Installed software and application updates to the sales force laptops and completed an audit and inventory of all existing equipment. I also implemented an overnight laptop replacement policy from a spare parts pool when a unit fails, is damaged, lost or stolen. Disk imaging with Symantec Ghost allowed failed units to be configured and delivered within 24 hours.

Eagle One Aviation - May 2000 to August 2000

Supported Fort Worth, Texas and St. Louis, Missouri locations, consisting of Windows NT 4.0 Servers, one SCO UnixWare 7.11 server, twenty network terminals and 100+ desktops and laptops. I was responsible for recommending hardware and software, preferred vendors and telecommunications carriers and equipment. My primary focus has been on a project to deploy a new software package and hardware to approximately one hundred users to run all phases of an aircraft heavy maintenance base.

Systems Administrator

Verizon (GTE Supply) - August 1998 to April 2000

Returned to GTE Supply at the customer's request to train full time GTE employees to take over the Novell NetWare LAN and cc:Mail administration. I was one of two people on a project to transition from a legacy remote access product to an encrypted IP dial-up product that can be accessed via the Internet to allow traveling employees to access the LAN and email from anywhere in the world via the Internet. I was also one of three people on a project that planned, tested and implemented Microsoft Exchange as an SMTP gateway to handle incoming and outgoing Internet mail to replace Lotus cc:Mail for 3500+ users. Converted the entire sales department from cc:Mail to Exchange. Tasked with a project to create and test hard disk images for each of the current PC models that GTE Supply was deploying. Secondary responsibility for all Novell NetWare and Windows NT servers, as well as thirty-one cc:Mail post offices, two Microsoft Exchange Servers, DHCP, and LAN/WAN troubleshooting.

IBM at Frito Lay, International - April 1998 to July 1998

Resolved problems with International routing of cc:Mail via modem and TCP/IP. I also assisted in support of cc:Mail at Frito Lay's International Headquarters supporting approximately one hundred-fifty users in Texas, as well as other administrators in thirty-five countries totaling two hundred and seventy-five post offices. Daily responsibilities included cc:Mail routing via modem and TCP/IP, maintenance, and monitoring via cc:Mail View, as well as daily administration of four databases release 6.x and 8.x post offices. Also assisted in preparations for a cc:Mail to Exchange migration and led the pilot program.

Verizon (GTE Supply) - September 1997 to April 1998

Team member supporting twenty-seven Novell NetWare 4.10 and 4.11 servers, thirty-two cc:Mail post offices, eight Reach-Out dial-in PC's, two Internet mail servers and two hundred and forty-seven network printers. Daily responsibilities included creating, moving and deleting Novell NetWare, cc:Mail and Internet mail accounts, as well as cc:Mail maintenance and routing which was monitored via cc:Mail View and configured to page via the cc:Mail Pager Gateway. Member of a two-person team to re-architect cc: Mail and Internet mail for 3500+ users. Completed this task in less than two months with zero down time.

IBM at Mobil Oil - July 1996 to August 1997

Supported Novell NetWare 3.12 servers, Novell NetWare 4.10 servers and Windows NT 4.0 servers, two DHCP servers, three cc:Mail post offices, including administration, maintenance and routing. Daily duties included back-ups via ArcServe, account management for NetWare and cc:Mail, 150+ network printers, 8 network color plotters, two CD-ROM servers and network virus protection. Also assisted the UNIX support group in transitioning from H.P. Open Mail to Lotus Notes Mail.

EDUCATION

1988 F.L. Schlagle High School Emphasis on Computer Science

1988 Kansas City, Kansas Area Vocational Technical School Computer Operations

REFERENCES

Professional and personal references are available upon request.

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