Customer Service Microsoft Office

Location:

Posted:

August 18, 2015

ALMA DAVIS

SUMMARY OF SKILLS AND QUALIFICATIONS

Administrative Assisting

Collections

Data Entry (Various Databases)

Excellent Customer Service

General office experience

Multi-line Phone systems

Microsoft Office (Excel /Word)

Office Equipment (Copiers, faxes, scanners)

Strong verbal and leadership skills

Supervise/ Training

Ten Key

Wright Business School-Overland Park, KS

Donnelly College – Kansas City, KS

Associates in Accounting

Sumner Academy School – Kansas City, KS

Obtain High School Diploma

WORK EXPERIENCES

Internal Revenue Service – Kansas City, MO Mar 2012 – Jun 2012

Data Transcriber

Enter data into specific database with confidential information while processing taxes for clients.

Process investigations on files requiring, communicate with other departments regarding information on files.

Maintain files organized and assist other departments as needed.

QC Financials DBA Quick Cash – Kansas City, MO Nov 2002 – Jan 2011

Assistant Manager

Open and close several stores throughout the Metro area.

Oversee and manage work tasks of five other employees.

Conduct weekly and monthly store audits, process various reports and manage other services within the stores.

Attend annual training courses for position to maintain store policies and procedures accurate.

Involve in the hiring determination for open positions, train new employees and conduct work performance evaluations.

Work as a teller; paying and receiving income to customers.

Process of the small business loans from beginning to end.

Provide great customer services to all customers.

Handle all unresolved issues to provide customer satisfaction.

REFERENCES

References are available upon request.