Manager Customer Service

PROFESSIONAL CAREER:

HIGHLY EXPERIENCED PROFESSIONAL WITH OVER 20 YEARS COMBINED PAYROLL, HUMAN RESOURCES, BENEFITS, ACCOUNTING AND ADMINISTRATION MANAGEMENT WITH LEADERSHIP EXPERIENCE AND DEMONSTRATED WORK ETHIC, ORGANIZATIONAL AND MULTI-TASKING SKILLS, EXCELLING PROFESSIONALLY IN DIVERSE, MULTI-COMPANY/ MULTI-BRANCH BUSINESS ENVIRONMENTS.

PROFESSIONAL SKILLS:

CERTIFIED IN MICROSOFT OFFICE SUITE: Word - Excel - Power Point - Outlook - Access

CERTIFIED HRIS/ PAYROLL PROCESSING: ADP: WorkForce Now (V.08), Ceridian, Kronos, E-Time & Attendance, BlueSky

ACCOUNTING SOFTWARE: QuickBooks, Costpoint, Great Plains, FileMaker, Dynamics SL

LANGUAGES: English (Fluent) - French (Conversational) - Spanish (Novice)

PROFESSIONAL ROLES & ATTRIBUTES: Full Cycle Payroll Manager, HR Generalist, Benefits Specialist, Senior Staffing Consultant, Acting Branch Manager, Executive Administrative Assistant, Front Office Manager, Employee Relations, Detail Oriented, Outstanding Communication Skills and All Around Team Player.

PROFESSIONAL EXPERIENCE:

PAYROLL SPECIALIST & BENEFITS ADMINISTRATOR: JAN 2015 – CURRENT

CONFIDENTIAL – LANHAM, MD

- Full-cycle Federal & State payroll for approximately 500 medical professionals (CDC, Military, MD/ VA Schools, MCIW).

- Payroll & reports generated via Kronos and ADP: WorkForce Now and BlueSky – documentation organization.

- Process Government invoicing by unit for assured payment accuracy via BlueSky and QuickBooks.

- Manage & administer healthcare benefits for open enrollment and new hire orientation.

- Payroll documentation for auditing and company monitoring & employment verification.

PURCHASE MANAGER/ BUSINESS OWNER: AUG 2012 – PRESENT

CELEBRITY STYLE ACCESSORIES – GLENN DALE, MD

- Build and develop relationships with key suppliers and customers.

- Makes strategic sourcing decisions based on Lowest Total Cost of Ownership, and evaluate all alternative sources of supply. Research prices/ cost comparisons to best benefit company ROI.

- Plan, develop and purchase materials in a timely and cost effective manner; while maintaining appropriate quality standards and specifications.

PAYROLL COORDINATOR: JUL 2012 – SEPT 2012

AMERICAN GEOLOGICAL UNION – WASHINGTON, DC

- Full-cycle payroll processing for approximately 600 employees.

- Generate payroll reports per pay cycle per department and deduction.

- Payroll reconciliation, journal entry accrual and General Ledger data entry.

PAYROLL MANAGER: MAR 2008 – MAY 2009

KIPLINGER - WASHINGTON, DC

- Full-cycle payroll processing for multi-state/ multi-jurisdictional for approximately 300 employees.

- Proposed time-efficient payroll processing procedures, saving $400.00/ annually.

- Generate payroll reports per pay cycle, quarterly, and annually, payroll reconciliation, accrual and general ledger.

- Year-end processing: W-2s, 941s, track department and employee earnings & deductions.

H.R. GENERALIST & PAYROLL PROCESSOR: FEB 2004 – FEB 2008

SURFACE TECHNOLOGY CORP - SAVAGE, MD

- Meticulously process full-cycle payroll for multi-state/ multi-jurisdiction for 1,000+ employees in seven states.

- International payroll processing for European (France) employees.

- Initiate plan to eliminate 3rd Party Benefits provider & manage accounts directly, saving $ 1,200.00 annually.

- Administer and manage enrollment for health benefits and 401k benefits and new hire orientation.

- Prepare company 941 reports, W-2s and W-3s per Statement of Deposits (SOD) and manage payroll software.

- Transfer company manual into electronic version.

- Process FMLA and Worker's Comp (IWIF) claims (1st Report of Injury/ Auto Incidents) and OSHA Log 300a custodian.

- Prepare documents and represent company in court on Worker's Compensation claims.

- Create accident agreement letters on behalf of the company.

H.R. / ADMINISTRATIVE ASSISTANT: JAN 2003 – DEC 2003

THE BRICK COMPANIES - EDGEWATER, MD

- Payroll & Benefits support to H.R. Manager and Managing Director of Atlantic Golf/ Brick Companies (four locations).

- Process bi-weekly payroll for 400+ employees, paycheck distribution and personnel record keeping.

- Create company newsletter, reports for General and Limited Partners, proofread, dictation, distribution.

- Support Managing Director of Atlantic Golf: calendar management, appointments, and travel arrangements.

- Manage training presentation programs and preparation of training materials for new hire orientations and intranet training to managers and employees on a monthly basis.

SENIOR PLACEMENT CONSULTANT: SEP 2001 – NOV 2002

WESTAFF - LAUREL, MD

- Promoted to salaried position after managing as acting Branch Manager after 90 days while performing daily tasks.

- Manage junior consultants while training and supporting the Branch Manager with administrative duties.

- Prepare proposals for prospective clients.

- Recruit, interview and evaluate applicants for the Laurel, MD and Washington, D.C. branches.

- Maintain regular contact with clients via phone, fax, internet and/ or in-person.

- Enter and administer weekly payroll for 150+ temporary employees.

- Maintain personnel and general administration files, forms and database.

- Train new hires on company policies and procedures.

CUSTOMER SERVICE LEAD/ REPRESENTATIVE: JUL 2000 – AUG 2001

PROTOCALL CENTEL COMMUNICATIONS – LAUREL, MD

- Received performance award and recommendation for promotion to CSR Lead.

- Telecommunication liaison for large multi-million dollar communications client.

- Sell and enroll new and existing customers with communications services while addressing consumer requests.

- Process credit card orders in excess of $ 100,000 over the phone on daily basis.

H.R. ASSISTANT/ OFFICE COORDINATOR: NOV 1995 – MAR 1998

SELECT STAFFING SERVICES - WOODLAND HILLS, CA

- Promoted from temporary clerical assistant to full-time Office Coordinator and H.R. Assistant.

- Manage front office while assisting prospective clients, customers and potential employees.

- Support management: filing, correspondence, communications, proofreading, and calendar management.

- Correspondence for inquiring applicants and liaison to other offices for general assistance.

- Manage heavy phones, data entry, appointment setting, coordinate interviews and systems test set-up.

EDUCATION:

ALMEDA UNIVERSITY NOTARY PUBLIC

Bachelors of Science Commissioned as Notary Public

Business Management Administration State of Maryland, P.G. County

Date: June 1998 Commissioned: Jan 2006

SOLANO COMMUNITY COLLEGE FAIRFIELD POLICE DEPARTMENT

Undergraduate Courses Police Training Program Certificate

Business Management/ Psychology Citizens Observe and Report Patrol

Date: June 1992 Certified: Aug 1994

AUTHORSHIP:

SEVEN DAY SUICIDE LABEL’D

Published 2014 - ISBN: 978********** Published 2015 - ISBN: 978**********

MEMBERSHIPS:

SHRM

Society of Human Resources Management

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