Jane Buckley 703-***-****
***** ***** ***** email@example.com
Leesburg, VA 20175 www.linkedin.com/in/janebuckleyitprofessional
Accomplished, motivated, and committed Test Lead with extensive experience providing quality assurance
services in the telecommunications industry. My experience is diverse, I have worked with Fortune 500
companies as well as non-profit organizations. My strengths include team and capacity management, release
and project planning, as well as my proven skills as software tester.
Expertise: Trouble-shooting, problem-solving, capacity planning, release and project planning,
communicating, automation, full functional testing, Order Entry systems, f ull software development Life
Cycle (Waterfall) and Agile projects
Languages: COBOL, Natural, JCL, XML scripting, PASCAL, FORTRAN
Software: HP Quality Center and Microsoft Office Tools
Hardware: IBM and PRIME mainframes and mid-ranges systems
VERIZON - Wireline Enterprise Solutions/Ashburn VA 2000 - Present
MTS IV Spec-IT Quality Assurance
Team Lead – Assists with hiring personnel, determines LOE for upcoming projects, assigns personnel to
Internal System, Interface, User Acceptance, and Regression Testing, establish projects in the Reporting Metric
and Quality Center Tools, acts as manager in her absence, initiates and leads team calls, produces weekly
manager and director level status reports, conducts release planning, resolves conflicts within project effort,
mentors team members, manages code moves through life-cycle, oversees implementations, ensures creation
of development documents, and certifies emergency production solutions.
E2E Test Project Manager (Special Project Assignment) – Facilitates daily test bridge, determines status,
manages defect calls, coordinates support personnel on senior director’s behalf to ensure task completion and
meet critical due dates.
QC (Test Director Tool) Administrator - Establish Quality Center per IT Standards, establish user access
levels, maintains selectable input lists, modifies fields as needed, creates release and project folders to align
with reporting metrics across applications, ensures full life cycle data in QC meets IT Standards.
Project Lead - Writes requirements for projects, allocates requirements to team members, assigns team
members’ roles, ensures all test cases are entered into the Quality Center and completed on time, and complies
with IT standards for Test Case establishment and Reporting Metrics.
Trainer – Mentors team members to ensure continued development, creates documentation for training,
provides functionality demos.
Tester – Conducts testing for Internal System, Interfacing Systems, User Acceptance, Financial Billing and
Regression, writes high and detail-level test plans, tests automated, online and batch jobs in a mainframe
environment interfacing with mid-range systems, documents defects ensuring resolution in a timely manner.
Capacity Manager – Tracks and maintains support hours (LOE) for all IT projects and ensures adequate
capacity across Director’s applications. Provides weekly reports to management highlighting capacity
constraints and facilitating capacity reallocation to meet most critical IT requirements. Attends Governance
calls, facilitates release planning, and provides status to Director’s management team.
Achievements – Never missed a deadline, selected as Student for 2007 ISOP Leadership Program and Mentor
for the 2008 ISOP Leadership Program. Excelled as E2E Test Project Manager on special project to win large
Jane Buckley Page Two
Bachelor of Science in Computer Science
University of Central Arkansas, Conway, AR
Emphases in Mathematics, Minor in Management
Clubs: Computer Science and Math Club, Treasurer
Verizon, ISOP EAST - Leadership Training
ADDITIONAL RELEVANT INFORMATION
AQUIDNECK ISLAND LAND TRUST, Middletown, RI
Executive Assistant - Provided administrative assistance to the Executive and Development Directors, created
and maintained membership database, received and deposited donations.
Achievements – Established office financial procedures.
TERMINIX INTERNATIONAL, Memphis, TN
Software Maintenance Lead – Programmed utilizing COBOL, JCL, and Group 1 Software on an IBM
Mainframe system that networked with UNIX systems. Provided customer support, system software
maintenance and design for mailing systems, customer accounts, financial systems, payroll, and personnel
software systems. Created and maintained batch jobs, provided on-call assistance to system operators and
Achievements - Designed and coded bulk mailing software system and trained customers on use. Resolved
batch job problems in a timely fashion and never missed a deadline.
ARIZONA WESTERN COLLEGE, Yuma, AZ
Programmer Analyst - Programmed utilizing COBOL, JCL, EasyTrieve, on a PRIME Mainframe system.
Designed Software Systems, trained end users, wrote and modified structured programs, both on-line and
batch, maintained software for fund accounting, cash receipts, payroll, student records, financial aid, job
placement and classroom scheduling, acted as backup mainframe operator.
Achievements - Designed system for class scheduling and room maintenance. Resolved college's long-term
financial audit issues. Improved software processing times. Assisted with mainframe system failure. Served on
hiring committee and consistently recognized for innovative ideas in programming.
ARKANSAS HIGHWAY & TRANSPORTATION DEPARTMENT, Little Rock, AR
Programmer I - Utilized COBOL, CICS, FORTRAN, JCL, Roscol, and EasyTrieve on IBM mainframe and
PC environments. Flow charted, system designed, wrote and modified structured programs for both on-line
and batch applications.
Achievements: Designed PC billing system for Accounting Department, quickly promoted from entry-level