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Customer Service Quality Assurance

Location:
United States
Posted:
February 23, 2015

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Resume:

Tasha Brenson

**** ******* **.

Montgomery, Al. *6117

334-***-**** (C) 334-***-**** (H) acof17@r.postjobfree.com (E)

OBJECTIVE

To obtain employment within a professional environment as well as maintain quality and integrity while

utilizing my skills to excel with the company

EDUCATION

1990-1992 Jefferson Davis High School Montgomery, AL

1992-1993 Goode St Montgomery, AL

1993-1993 GED Montgomery, AL

2001-2002 South University Montgomery, AL

2012-2012 Audits & Inspections (ICH Good Clinical Practice)

2012-2012 Quintiles

2012-2012 INF 4.6 CRC-Modules (Clinical Trail Phase Forward)

2013-2013 Cardiovascular Inflammation Reduction Trial EDC Training

PROFESSIONAL SUMMARY

Driven and compassionate healthcare professional with 16 years hands on experience in the medical

environment, accountable and responsible with a strong focus on patient wellness and quality assurance.

WORK EXPERIENCE

American Family Care Montgomery, AL 11/2003-current

MA III/Lab Coordinator/PCR

Training new hires on phlebotomy, nursing, x-ray, Lab Information System, Quality Assurance in the lab,

assisting physician with minor surgery, checking patients in, verifying insurance, gynecology exams,

EMR system, drawing blood, performing tests ordered by physician in lab, shipping specimens/drug

screens, observe patients/record significant conditions and reaction and notify physician of patients

reactions, perform x rays/schedule appointment ordered by physician, giving injection/oral medication as

ordered

by physician, perform end of the month QA audits and inventory, preparing documents for audits by

COLA/CLIA, performing EKG, PFT, IV as ordered, performing DOT physicals, school physicals, drug

screens, Checking in patients, verifying insurance, collecting payments, scanning ID and insurance cards,

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greeting patients with a smile, setting up new accounts in the system, Hippa compliance, other duties and

responsibilities as assigned

Geriatric Research Associates Montgomery, Al 07/2011- 07/2014

Office Manager

Maintain office activity and patient flow, Facilitate day to day operations, scheduling staff, interview and

select individuals for lab/nursing department, training new hires on phlebotomy and lab, assisting

physician with exams and EMR system, maintain office, ordering supplies, preparing and running daily

reports, balancing at end of day, assisting staff as needed to facilitate patient, maintain training and

personnel records, payroll, accounts payable, conducting clinical trials and other duties and

responsibilities as assigned

Aventis Bio-Services Montgomery, AL 05/1998-11/2003

Quality Assurance Supervisor

Accountable for center operating in compliance with the FDA, GHA, CLIA, COLA and other regulatory

authorities, Initiate responses to all audits finding/responsible for implementing corrective action to

eliminate regulatory deficiencies, responsible for training all new hires on drawing blood/all procedures

per USOP, Responsible for implementation of new and/or revised SOP’s, supervised all department

activities to support all compliance requirements, conduct weekly QA inspections to ensure record

keeping were maintained in accordance with SOP

SUMMARY OF QUALIFICATIONS

Passed multiple audits, customer service training awards, proficient Microsoft office suite, Intuit,

Phlebotomy trained and trainer, BAT/DOT certification, Docutap system, Merge and LIS system trainee

REFERENCES

Upon Request

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