Resume

Sign in

Customer Service Technical Support

Location:
Winston-Salem, NC, 27105
Salary:
65,000
Posted:
February 19, 2015

Contact this candidate

Resume:

Brion L. Fuller

* ***** **

Hornell, NY *****

607-***-****

acod0e@r.postjobfree.com

OBJECTIVE:

To obtain a position where my technical and leadership skills can be

effectively utilized to improve technical operations,

applications and contribute to organizational Success

QUALIFICATION

HIGHLIGHTS:

. Dedicated to engineering and ensuring superior customer service

through refining processes, systems and technology

. Facilitates communication between cross functional organizations that

inspire teamwork and collaboration

. Committed to practicing consistent management

. Devoted to employee development and success

. Supportive of values and diversity

PROFESSIONAL

EXPERIENCE:

Fuller Associates, Inc - Hornell, NY

Manager of Engineering Application Development April 2002-Present

. Contracted with PADDD in MD, created an interactive web experience

. Contracted with PM in NY, created an enterprise level web application

. Contracted with CVS, Pittsburgh, PA from Apr 2011 to Dec 2011

. Contracted with One Communications, Rochester, NY August 2005 - July

2009

. Developed new systems in PowerBuilder 10, 11, 12

. Developed New systems in PHP

. Developed new systems in .NET VB, C#, ASP, MVC, WCF, WPF

. Unix Shell Scripting

. Java/ JavaScript

. Worked with Toad

. Worked with Oracle, Sybase, MS SQL Server, Dbase, DB2, MYSQL and

paradox databases

. Provide hands on technical expertise with developing Engineering

applications

. Define, design and implement data processing streams beginning with

numerous raw data sources and ending with a highly tuned data

warehouse

. Facilitated group meetings; provided regular feedback and support to

colleagues

. Managed personnel issues; conducted performance appraisals

. Facilitated the professional and technical development of colleagues

. Develop unit test data and unit test plans

. Provided technical support to voice and data subscribers

. Troubleshot, diagnosed and resolved technical issues

. Corrected routing issues

. Develop unit test data and unit test plans

Universal Solutions International, Inc - Winston-Salem, NC (Reverse

Distribution)

Senior Engineer September 2000 - April 2002

. Developed new systems with PowerBuilder 8,9

. Maintained existing systems in PowerBuilder 5,6,7

. Developed new systems in VB, C, ASP

. Java

. In depth understanding of SQL (SQL Server, Oracle, Sybase) including

complex queries, views, triggers, and stored procedures

. Provided technical support to colleges and customers

. Troubleshot, diagnosed and resolved technical issues

. Interacted with various customers to insure applications fit the need

. Corrected data integrity issues.

. Programmed all applications used corporate wide.

. Provided support to clients and their vendors

. Assisted in the technical development of coworkers

Guilford Mills - Greensboro, NC (Textile Manufacturer)

Senior Engineer, September 1999 - June 2000

. Developed new systems with PowerBuilder 6

. Maintained existing systems in PowerBuilder 5,6

. Developed new systems in VB, C, ASP

. Developed real time production quality mapping

. In depth understanding of SQL (SQL Server, Oracle, Sybase) including

complex queries, views, triggers, and stored procedures

. Provided technical support to colleges and customers

. Support existing legacy systems

. Programmed all applications used corporate wide

. Coordinated personnel functions including labor forecasting and

employee development

. Resolved customer issues and complaints

DACCO Ind., Inc. - Mechanicsburg, Pa (Plastics Manufacturer)

Director of Engineering, January 1992 - September 1999

. Developed The Daily Operating System in PowerBuilder

. In depth understanding of SQL (SQL Server, Oracle, Sybase) including

complex queries, views, triggers, and stored procedures

. Developed a scheduling app to interface with EDI that controlled

production

. Management of day-to-day operations

. Provided customer service

. Managed personnel issues; conducted performance appraisals

. Facilitated group meetings; provided regular feedback and support to

colleagues

. Managed a state certified Tool and Die apprenticeship Program

. Developed and implemented all SOP's consistent with ISO 9000

certification

. Provided technical support to colleges and customers

B & D Products - Dobson, NC (Plastics Manufacturer)

Engineering Manager, July 1990 - January 1992

. Management of day-to-day operations

. Developed unique one of a kind prototypes

. Developed Systems in PowerBuilder, Paradox, C

. Managed personnel issues; conducted performance appraisals

. Provided technical support to colleges and customers

. Provided customer service

. Developed and implemented all SOP's

Techform, Inc. - Mt. Airy, NC (Plastics Manufacturer)

Engineering/QC Manager, January 1988 - July 1990

. Management of Quality Control and Engineering

. Developed real time production reporting

. Provided Technical Support for colleges and customers

. Handled Personnel issue

AVCO Systems Textron - Wilmington, Ma (Smart Weapons Manufacturer)

Missile Lunch Systems Mechanical Design Engineer, August 1985 - January

1988

. Management of a 250 million dollar weapons program

. Technical support to colleges and customers (Air Force)

. Development and implementation of various weapon systems

US Air Force October 1978 - October 1985

EDUCATION:

Mechanical Engineering

Air Force Academy, Colorado Springs, Co

Bachelor of Science, Mechanical Engineering

Worcester Polytechnic Institute, Worcester, Ma (WPI)



Contact this candidate