Mahmoud Ahmed AbdelGhaffar
Service Team Leader (Telecommunications)
E-Mail Address: firstname.lastname@example.org
I am willing to give total support to the organization that I am in, with competencies that I have, in
order to achieve organization’s goals and create mutual benefits, and to be long term investment in
their human capital.
Date of Birth: 30/8/1986
Place of Birth: Cairo.
Marital Status: Married.
Military Status: Exempted.
BSc of Engineering (June 2008)
Major : Electronics & Communication.
Faculty : Faculty of Engineering.
University: AinShams University.
Grade : Good accumulative (74%).
Graduation Project grade: Excellent
SOCP: Siemens Open Communication Professional Service Open & Converged Networks HiPath 4000
SOCA: Siemens Open Communication Associate Service OpenScape Business (September 2013)
SOCP: Siemens Open Communication Professional Service Open & Converged Networks HiPath 3000
SOCA: Siemens Open Communication Associate Service HiPath 3000 (July 2011)
SOCA: Siemens Open Communication Associate Large Account Business (LAB) Certificate (June 2011)
SOCA: Siemens Open Communication Associate Sales Small & Medium Businesses (SMB) Certificate.
CCNA Voice Certification in Plan
1- January 2012 - till now Royal Trading Co. Egypt - Siemens Enterprise Communication Value
added distributor for EGYPT and Levant countries, Libya and Tunisia ( Service Team Leader)
Plan and control projects installation works.
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Formulate and implement the Service Agreements Business Plan (In coordination with Sales
Manage and follow up Service staff activities, direct and motivate them.
Manage and control Service Tickets opening with Vendor.
Manage the academy of professional training (APT) and training coordination of the technical matters
(Tools, Equipment, Material and Trainers).
Provide General Manager monthly report of Service department progress (Installation, Service Calls,
Troubleshooting, Remote Support and Challenges).
Conduct in-house Training program to develop service staff skills and experience sharing.
Certified APT Trainer
2- February 2011 - December 2011 Royal Trading Co. Egypt - Siemens Enterprise Communication
Value added distributor for Levant countries, Libya and Tunisia ( PreSales Engineer)
Understanding of the SEN Open Communications Strategy and Market.
plans and modifies product configurations to meet client requirements
Provides technical guidance to sales personnel.
Week to Week Management for the offers that sends to our clients through sales team to know the new
status of these offers.
Understanding the psychological drivers of the business owner or manager.
Actively listen to our customers, Develop an initial understanding of your prospect's business issues
and problems, Meeting with the prospect after gaining an understanding of their business.
Creating a VisionMatch.
Provide My Company with Sales Strategy and put, provide them with the market plan that can help us
to get new opportunities.
Manage and Implement Siemens telecommunications system that can solve our client’s problems after a
good understanding for their problems.
Study the new offer and put the solution for our clients that help to solve their problems with lowest
Provide our clients with the solutions that can help him to get faster ROI.
Study our competitors and put the Strengths, Weaknesses for each competitor which benefit me to puts
the offer that can win these opportunities.
3- August 2008 - January 2011 Intraconsult Telecom Co. Egypt – Alcatel-Lucent Premium Partner
Provide efficient support services and timely response to all queries, requests and reporting/escalation
of issues related to the systems.
Manage and maintain telecommunications system performance and capacity.
Implement new phone systems as required.
Interact between client and telecom vendors (local exchange carriers, long distance carriers, and PBX
vendors, voicemail vendors) to resolve issues and maintain optimal system performance.
Installing, maintaining and troubleshoot
Conduct move, ads and changes including projects such as station moves and upgrades on both
hardware and software.
Familiarity with all aspects of MDF, IDF and cabling infrastructure and be able to do cross connects.
Advanced knowledge of the HiPath 4000 communication system including
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HiPath 4000 hardware and system features
Platform related Access- and Workpoints
Networking configurations and features within the same system family
VoIP functionality of HiPath HG3500
Telephony via SIP protocol
HiPath 4000 troubleshooting and remote administration
Advanced knowledge of HiPath license management and HiPath administration tools
Advanced knowledge of networking with OpenScape Voice and HiPath 3000
Advanced knowledge of the Siemens Unified Communications Portfolio:
HiPath OpenOffice EE - OpenOffice ME
Unified Communications Competitors
Advanced knowledge of the Open Communications Technology including:
Voice over IP - Security - Mobility – Interworking
OmniPCX Enterprise OXE – Common Hardware
OmniPCX Office OXO.
OmniPCX4760 (Call Account).
Alcatel Voicemail 4635, 4645.
DECT and mobility.
VOIP telephone system
Advanced knowledge of ISDN, and E1.
Advanced knowledge of the underlying technologies
Telecommunication technologies and protocols
Network technologies and protocols (LAN/WAN)
Voice over IP (VoIP)
Quality of Service
OpenScape Business Training (June 2013)
HiP4BASICS Training Course at RT APT Siemens (March 2013)
HiP3ADVS Training Course at RT APT Siemens (June 2012)
HiP3BASICS Training Course at RT APT Siemens from (May 2012)
OmniPCX Enterprise R.9 Business (OXE).
OmniPCX Office (OXO).
Mobile Telecom Courses by YLI in VODAFONE from January to February 2008
- Courses Studied:
- Core Network.
- Network Planning.
- IN (Intelligent Networks).
"Entrepreneurial Master Class" a workshop held by Mobinil and Exo-Mobil (Jan. 2008)
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Flexibility to learn and handle any new software package.
Strong analytical skills.
Able to communicate technical and business information to widely varied audiences.
Ability to work in a group or individually according to the job requirements.
Very good communication, documentation & presentation skills.
Industrious and able to work under stress.
Professional in MS-Windows, MS-Office programs
Familiar with some Engineering S\W: MATLAB and Java Programming.
Arabic: Mother Tongue.
English: very good level (reading, writing and speaking).
Valid Egyptian driving license.
Interests: Football, Basketball, Swimming, Computer, Travelling.
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