Customer Service Manager

Deanna Baker

**** ** **** ****. ** Mesa, CA ***42

acfnko@r.postjobfree.com

760-***-****

Objective: To obtain a position that utilizes my skills, experience, and

challenges my ability to increase revenue and contribute toward the goal of

your organization.

WORK EXPERIENCE:

Externship- Medical Billing and Coding January 2014 - April 2014

Physource Solutions, San Diego, CA

. Rebilling, answer phones, data entry, medical terminology,

collections, billing prep

Assistant Manager / Barista - 2013 - Present

Captain Kirk's - San Diego, CA

. Responsible for opening, closing and being knowledgeable of all

operations within Captain Kirk's coffee bar.

. Knowledgeable of all coffee beverages

. Handle money transactions/use cash register

. Assist manager with scheduling,along with training new employees

Manager - Service Deli - 2011 to 2012

Albertson's - La Mesa, CA

. Prepared, cooked, sliced and packaged deli meats

. Prepared and packaged deli sides

. Responsible for cleaning and maintaining deli equipment such as ovens

and fryers

. Conducted regular inventory, Promotions/sales, Orders

. Scheduling

Manager - 2006 to 2011

Starbuck's Coffee Bar - Albertson's - Ramona, CA

. Responsible for opening, closing and maintaining all operations within

the Starbuck's Coffee Bar

. Interviewed, selected and trained, per certification, all employees of

Starbuck's

. Through excellent customer service and managerial skills, increased

sales and pushed this location to the second highest grossing

Albertson's in-store Starbuck's in San Diego County

. Supervised up to 7 employees on a daily basis

. Scheduling, Conducting regular inventory, orders

Store Manager - 2004 to 2006

Happy Feet Shoes and Apparel - Escondido, CA

. Responsible for opening, closing and maintaining all operations within

the store

. Supervised 3 employees, responsible for interviewing, hiring and

training

. Scheduling,

. Handled money transactions, conducted regular inventory, arranged and

maintained product

Cashier - 2003 to 2004

McDonald's - Escondido, CA

. Served customers: received and filled customer orders

. Handled money transactions/used cash register

. Prepared food and provided custodial services

. Trained to work as manager

EDUCATION:

Medical Billing and Coding Specialist Program

Kaplan College, San Diego, CA - Diploma, April 2014

Escondido High School - Escondido, CA

Diploma -2006

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