Customer Service Representative

Wansha (Sasha) Wang

***** * ******** **, *** **** Stafford, TX 77477 310-***-**** ***************@*****.***

Summary

Objective: to obtain an entry level position in chemical engineering field.

•

Obtained skills in Heat Transmission, Mass Transfer, Viscous Flow, Chemical Reactor Design, Chemical

•

Process Simulation, 2D/3D CAD modeling, and Finite Element Analysis (FEA).

Self-starter, quick learner, strong team player, ability to work in multicultural environment.

•

Skills & Certificates

Computer: Aspen Plus, SolidWorks, Pro/E, AutoCAD, Matlab, C, Polymath, Microsoft Office

•

Language: Mandarin (native), English (fluent)

•

Certificates: Engineer-in-Training (EIT), Certified SolidWorks Professional (CSWP)

•

Education Experience

M.S., Chemical Engineering, University of Southern California, GPA: 3.44/4.00 08/2012-05/2014

• Passed the NCEES Fundamentals of Engineering Exam (FE Chemical).

B.S., Biological Engineering, Dalian Polytechnic University, China, Major GPA: 3.50/4.00 09/2007-07/2011

• Selected Awards: People Comprehensive Scholarships, Excellent Undergraduate in Dalian City.

Coursework & Projects

Design of a Highly Repeatable Centrifugal Governor 04/2014-05/2014

• Modeled the governor for various leg sizes through SolidWorks Modeling.

• Simulated static and frequency studies of the governor by using Finite Element Analysis (FEA).

• Iterated FEA analysis for various leg sizes, therefore to obtain the maximum axial deflection and frequency.

• Arrived at optimized size of the governor by comparing FEA results.

Electrochemical Biosensors-Review Technology and Applications 09/2013-12/2013

• Learned and introduced the principles and classifications of electrochemical biosensors.

• Presented electrochemical detection techniques through variations of operations and current applications of

electrochemical biosensors in different fields by providing examples.

• Provided a future look of electrochemical biosensors.

Metal Oxide Nano-crystal Film for Low-Cost Solar Cells 09/2012-12/2012

• Learned a new method of coating titanium dioxide film for the solar cells based on the research of Professor

Hai Wang.

• Analyzed strengths, weakness, opportunities, and threads of this method by comparing other methods for

manufacturing solar cells in various companies.

Design of a Benzene-Methylbenzene Distillation Column 07/2010

• Calculated flow rate of distillate and bottom through mass balance and determined the theoretical number of

stages by graphical method.

• Calculated overall section efficiency of distillation column to obtain the practical number of stages and

chose the type of the stages.

• Calculated pressure, density within the column and determined diameters of the column and the distance

between stages.

• Determined other accessory equipment: pump, condenser and reboiler.

• Moldeled the distillation column by using AutoCAD.

Professional Experience

Customer Service Representative at USC Bookstores (Part Time) 08/2013-05/2014

• Greeted customers and answered the phone at the front desk.

• Handled cash, credit cards, gift cards, department requisitions as form of payment. Provided efficient return

and exchange service for customers.

• Replenished merchandises in the bookstore market place.

Biological Engineer at Zhongliang Malt (Dalian) Co., Ltd. & other Companies (Job Shadowing) 10/2010

• Familiarized with the process of malting, brewing, and producing gourmet powder.

• Completed reports and conducted marketing surveys based on the products in the companies.

Activities

Vice Chairman at Student Union of School of Biological Engineering

03/2010 –02/2011

• Organized student activities such as welcome evening, dormitory decoration competition, sports meet on

campus.

Assistant Advisor at School of Biological Engineering in Dalian Polytechnic University

09/2009 – 02/2011

• Provided freshmen advices and suggestions on studying and living on campus.

Volunteer at Huxi Community of Paoaizi District in Dalian City

09/2007 – 08/2008

• Helped elemental school students to learn and review English after school.

Contact this candidate