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Customer Service Quality Control

Location:
New York, NY
Posted:
April 29, 2014

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Resume:

TANISHA E. WILLIAMS

** **** ***** ******, ***. **7, New York, NY 10026 *(646-***-**** *

acdw1e@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Motivated, eager to learn and assume new responsibilities. Committed to

providing excellent customer service and attention to detail.

WORK HISTORY:

City of New York Parks & Recreation Dept., New York, NY 08/2012

- 03/2013

Parks Enforcement Patrol - Arsenal West (Seasonal Position)

. Assisted employees and visitors by providing excellent customer

service

. Checked identification for authorized entry, maintained sign-in

sheets, and directed visitors to desired destination

. Provided receptionist duties using switchboard: screened calls,

answered questions, and provided clear and accurate information

. Recorded activities in log book and wrote incident reports in a timely

manner

Alden Industrial Staffing, White Plains, NY

04/2009 - 06/2012

Packer/ Printer/ Quality Control

. Promoted to position of printer within one month

. Worked as part of a team in fast paced, high volume environment to

meet deadlines and complete print orders accurately, ensuring customer

satisfaction with finished product

Macy's East, Bronx, NY 10/2008-

01/2009

Recovery Clerk

. Answered customer questions about merchandise and advised customers on

merchandise selection

. Stocked shelves, racks, cases, bins and tables with new or transferred

merchandise

Human Resource Staffing, White Plains, NY

07/08-11/08

Assembler

. Worked quickly and efficiently as part of a team to assemble photo-

electric switches

. Checked product for quality control purposes

Dollar Tree Stores, Bronx, NY 04/05-

05/06

Cashier

. Handled returns, refunds and exchanges and uses these as an

opportunity to reinforce and enhance the customer experience.

. Operated cash register and handled all transactions

. Assisted with inventory and restocked shelves

. Maintained a clean work area

EDUCATION and TRAINING:

HANAC, Inc., New York, NY 05/2013

Customer Service Certificate

NYC Parks Dept., New York, NY 04/2013

High School Equivalency Diploma (GED)

FEDCAP, New York, NY

03/2014

Security Guard 8-16hr Training



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