H.NO.-**, AMITA VIHAR, SUBASH NAGAR KAMLA NAGAR AGRA -282004
Phone: +91-963******* Email: email@example.com
Looking for an entry into highly professional organization with challenging
and competitive environment, where I can use my knowledge as well as
personal attributes to achieve the organization goals.
Genpact India, Gurgaon, Haryana
I Was working with Genpact as a Process developer in Customer Service -
Backend for Max Life Insurance from October 2009 to December 2012.
. Handled all types of Complex Work types in Agent and Additional
Department, resolved the Query, Request and Complaints of the Agents
as well as the Customer's of Max Life and their Additional Channel
. Mentoring newly joined Associate regarding the product and the process
by sharing knowledge, skills, Information, and perspective to foster
the personal and professional growth.
. Focusing on timely resolution to the Customer through E-MAIL or
telephone whichever we got and retrieve the Financial and Non-
financial transaction by coordinating with various departments,
General Offices and Sales Department of Max Life PAN India including
Head Office for Customer Complaint Resolutiotion
I have worked at May flower Hotel in Gurgaon Phase 3 DLF City from March
2008 to September2009 as an executive at Front Desk of hotel
. .B.Sc. from Dr.B.R. Ambedkar University in 2009.
. Intermediate from UP Board in 2006.
. Matriculation from UP Board in 2004.
. Windows 98/2000, XP, Vista.
. MS Office (Word, Excel, Power-point, Outlook), Lotus Notes.
. Good Knowledge of Internet.
. Willingness to learn new things, hard working, sincere & committed
. Team Player and ability to stand for the Team or Operations whenever
or wherever required.
. Learn-Teach-Learn attitude and ability to resolve the critical cases
. Bronze Award in July and December 2011 and July 2012 for my
. Got promotion from Process Executive to Process developer in 2012.
. Interpersonal Skills.
. Basic training for 2010 MS excel
. Date of Birth : July 14,1988
. Sex : Male
. Nationality : Indian
. Hobbies: Listening Music, Internet Surfing.
. Languages Known: English & Hindi.
I hereby declare that all the details furnished above are true to the best
of my knowledge.
Place: Divyansh Singh