Medical Representative

RESUME

DIVYANSH SINGH

H.NO.-**, AMITA VIHAR, SUBASH NAGAR KAMLA NAGAR AGRA -282004

Phone: +91-963******* Email: **************@*****.***

Career Objective

Looking for an entry into highly professional organization with challenging

and competitive environment, where I can use my knowledge as well as

personal attributes to achieve the organization goals.

Work Experience

Genpact India, Gurgaon, Haryana

Process Developer

I Was working with Genpact as a Process developer in Customer Service -

Backend for Max Life Insurance from October 2009 to December 2012.

Job Responsibilities

. Handled all types of Complex Work types in Agent and Additional

Department, resolved the Query, Request and Complaints of the Agents

as well as the Customer's of Max Life and their Additional Channel

Partners.

. Mentoring newly joined Associate regarding the product and the process

by sharing knowledge, skills, Information, and perspective to foster

the personal and professional growth.

. Focusing on timely resolution to the Customer through E-MAIL or

telephone whichever we got and retrieve the Financial and Non-

financial transaction by coordinating with various departments,

General Offices and Sales Department of Max Life PAN India including

Head Office for Customer Complaint Resolutiotion

Experience:

I have worked at May flower Hotel in Gurgaon Phase 3 DLF City from March

2008 to September2009 as an executive at Front Desk of hotel

Educational Qualifications

. .B.Sc. from Dr.B.R. Ambedkar University in 2009.

. Intermediate from UP Board in 2006.

. Matriculation from UP Board in 2004.

Technical Specifications

. Windows 98/2000, XP, Vista.

. MS Office (Word, Excel, Power-point, Outlook), Lotus Notes.

. Good Knowledge of Internet.

Strengths

. Willingness to learn new things, hard working, sincere & committed

towards work.

. Team Player and ability to stand for the Team or Operations whenever

or wherever required.

. Learn-Teach-Learn attitude and ability to resolve the critical cases

easily

Achievements

. Bronze Award in July and December 2011 and July 2012 for my

performance

. Got promotion from Process Executive to Process developer in 2012.

Trainings Attended

. Interpersonal Skills.

. Basic training for 2010 MS excel

Personal Details

. Date of Birth : July 14,1988

. Sex : Male

. Nationality : Indian

. Hobbies: Listening Music, Internet Surfing.

. Languages Known: English & Hindi.

Declaration:

I hereby declare that all the details furnished above are true to the best

of my knowledge.

Date:

Place: Divyansh Singh

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