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Customer Service

Aiken, South Carolina, United States
April 09, 2014

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Juliann Walker

*** ***** ******

Williston, SC **853


April 9, 2014

Dear Sir(s):

I am submitting my resume as application for the Service Dispatcher

position. I am confident that you will find my qualifications an excellent

fit for the position.

I have worked primarily the past few years in a variety of medical offices.

I have previously worked in service related offices, ie: propane, natural

gas,, water, cable television, heating and air conditioning; I prefer the

technical positions.

I have a wide range of experience from filling propane cylinders,

maintaining inventory and troubleshooting digital cable receivers, to sales

of service contracts. I understand the importance of logistics to save

"windshield time" etc.

I have worked in customer service positions especially in a utility/service

environment. I have experience receiving and posting payments, reconciling

cash drawers and bank accounts, and making bank deposits.

I have excellent customer service skills. I have excellent communication

skills via telephone, in-person, or written correspondence. I have an

intermediate knowledge of medical terminology.

I am very skilled with computers; I type approximately 40 words per minute.

I am proficient with Windows 98/2000/XP/Vista/7 Editions as well as

software including Microsoft Office (Word, Excel, PowerPoint, Outlook),

Microsoft Works, Misys, Allscripts, and many others. I also have

experience with hardware repair, networking, troubleshooting, and etc.

I have experience with office equipment such as fax machine; ten key punch;

adding machine; copier; scanner; multi line phone system; credit card


I have extensive experience with basic office tasks such as greeting

clients, receiving calls, data entry, processing mail, and filing. I am

able to efficiently multi-task to complete such duties.

I also maintain a valid South Carolina driver's license and dependable

transportation, and I have a flexible schedule with the willingness to


I look forward to meeting with you soon.

Thank you,

Juliann Walker


210 Grand Street, Williston, SC 29853 ( 803-***-**** (


I am a self-directed, results-oriented worker who uses the concept of team

playing as a part of my

work ethic. I am highly organized, dedicated, and able to handle multiple

projects under pressure with the ability to meet strict deadlines. I have a

proven ability to exercise judgment and discretion in applying and

interpreting policies and procedures. I have the ability to present ideas

in oral and written forms.


2012- Present Rural Health Services

Aiken, SC

Customer Service Representative

> Checking In & Out

> Pulling and Filing Patient Charts

> Receiving Calls

> Scheduling

2008 - 2012 Barnwell County Hospital

Barnwell, SC


> Checking In & Out

> Processing Referrals

> Pulling and Filing Patient Charts

> Receiving Calls

> Scheduling

2008 - 2008 Contract Callers Inc. Augusta, GA

Medical Collector

> Collections of Medical Accounts

> Receiving Payments

> Receiving Calls

> Operate Automated Dialer

2006 - 2007 Low Country Healthcare

Barnwell, SC


> Billing & Adjustment Issues

> Checking In & Out

> Processing Referrals

> Pulling and Filing Patient Charts

> Receiving Calls

> Scheduling

2005 - 2006 Standard Resource Aiken, SC

VIP Membership Coordinator/Client Care Representative

> Billing and Adjustment Issues

> Collections

> Create, Dispatch, and Complete Service Orders

> Invoicing Memberships

> Maintain VIP Management Reports

> Receive Inbound Calls

> Receive Payments and Process Batches

> Sales

2005 City of Denmark Denmark, SC

Clerk at City Hall

> Billing and Adjustment Issues

> Create, Dispatch, and Complete Service Orders

> Receive Payments, Process Batches, Bank Deposits

> Member of the Dogwood Festival Committee

> Maintain Inventory of City Assets

> Maintain SC Setoff Debt Program

> Assist Employees with Medical Benefit Claims


210 Grand Street, Williston, SC 29853 ( 803-***-**** (


2004-2007 Denmark Technical Denmark, SC

> Pursued Associate of Arts Degree

1991 Barnwell High School Barnwell, SC

> Graduated 22 of 189

> Member of Who's Who Among American High School Students;

Outstanding High School Students of America; Junior and

Senior Beta Clubs


> James L. Bland, M.D, J.D.

Physician with Family Health Care

120 Darlington Drive

Aiken, SC 29803

> Kristin Haddock, FNP-BC

Nurse Practitioner with Marc Brickman, M.D.

2150 Huron Drive

Aiken, SC 29801

> Clifton Alsbrooks, CPA

Practice Manager for Carolina Rural Practice

PO Box 6222

Aiken, SC 29803

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