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Sales Front Desk

Boston, MA
January 31, 2014

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Jenny Gabriela García Esteves

** ********* ******, ********* ** 02472

CELL: 617-***-****

Objective: To use my skills to grow professionally and personally with a position that will challenge

my creativity and resourcefulness while using my cuadrilingual skills.


Sonesta International Hotels Corporation Jul 13-

Front Desk Agent at the Royal Sonesta Hotel Cambridge

• Check in and check out guests (Opera System) and processing guests payments

• Making reservations for walk in guests (Opera System)

• Keeping a bank (USD 300.00)

• Answering, recording and processing all guests calls

Collegiate Hospitality LLC Aug 12-Jul 13

Front Desk Agent at the Harvard Square Hotel

• Check in and check out guests (Maestro system) and processing guests payments

• Making and managing reservations (Maestro System)

• Keeping a bank (USD 680.00)

• Answering and processing phone calls

• Assist guests with luggage, café, taxis, recommendations, etc

Collegiate Hospitality LLC Dec 11-Aug 12

Front Desk Agent at The Inn at Harvard Hotel

• Check in and check out guests (Maestro system) and processing guests payments

• Making and managing reservations (Maestro System)

• Keeping a bank (USD 680.00)

• Answering and processing phone calls

Gaston Sacaze – Lima, Peru Mar 11-Aug 11

Accounts Executive in the Sales Department

• Organization of tour packages in Peru for individuals and groups for foreign travel agencies.

• Monitoring series and solving local problems (coordination of last minute changes) with clients and


• Sending invoices to the clients

Panorama Perú – Lima, Perú

Accounts Executive Oct 08- May 10

• Organization and sales of tour packages for agencies from Canada, France, Belgium, Spain, Latin

America; groups and individuals and for direct travelers from all over the world

• Reservation of all services (land services, trains, air tickets, etc) for groups and individuals.

• Preparing all the trip in time, sending invoices to the clients, vouchers to the providers

Operations Assistant May 08- Sep 08

• Preparing all documentation needed by the passengers once they arrive to Peru

• Monitoring the program while the passengers are in the country

• 24/7 Contact phone for emergencies

Quimbaya Tours S.A.C. – Lima, Perú

Programming and Sales Department Oct05 – May 08

• Organization of tour packages in Peru mostly for groups and also for individuals from various

countries, and for foreign travel agencies.

• Planning and advising of different tour packages according to client’s budget.

• Supervision of locations by visiting sites.

• Coordinate visits of foreign travel agencies to present our services to them.

• Hosting Travel agencies from other countries while visiting Peru and be available to them at all times.

• Developing good relationships with clients, providing for every need in a timely manner.

• Developing good relationships with providers to access better prices (hotels, transportation, guidance,


• Maintenance of Chart Rate for different services provided by our Agency.


ESAN – Lima, Perú

IV Specialization Program for Executives 2002 15 Ago.02 – 08 Oct.02

Course: Analysis and Financial Control in the Management of Companies

University in Peru - Pontificia Universidad Católica del Perú – Validation of foreign diploma

Major in Economics Degree July 03

Business Administration Institute (IAE) Poitiers – France May 98

Master in Business Administration (CAAE)

University of Poitiers – France

Major in Economics Sept.96 – June 97

Minor: Enterprise decision’s Economy and the Organizations

Thesis: Analysis of Peruvian Economy

License of Economic Sciences Sept.95 – June 96

Management of Technical Economics B.A, Economy (DEUG) Sept. 92 – June 95

Franco-Peruano High School – Lima, Peru

Baccalaureat Series: B “Economics and Social Sciences” Dec. 91


Spanish: Native Language

French: Second Language. Level: Fluent Written and Spoken

English: Level: High Advanced - Intrax Institute – San Francisco, CA (May 01-dec 01). Fluent Written and Spoken.

German: Level: Intermediate – Deutsch in Graz Institute – Graz, Austria (Aug 10-Jan 11).

Goethe Institute Lima – (Mar 11-Oct 11) - B1 Level (Intermediate)


Microsoft office, Word, Excel, PowerPoint, excellent surfing the Internet,

Tour Plan (Software used by Panorama)

Maestro System (software used by Collegiate Hospitality LLC)

Opera System (software used by Sonesta International Hotels Corporation)

References upon request

Contact this candidate