Customer Service Sales

Michael Monnin

Los Angeles, CA *******.******@******.*** 310-***-**** www.michaelmonnin.com

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Core Competencies: Leadership, Management, Administrative, Teamwork, Communications, Initiative,

Market Focus, Artistic and Creative.

Proficient: Microsoft Office, Microsoft Outlook, Service Track, Google Docs, Flash, and Dreamweaver, Mac

Applications, and Mastery of Modern Make-Up Techniques.

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Professional Experience: I am a highly motivated Sales and Customer Service professional. Results

driven leader with experience in Sales, Customer Relations, and Market Intelligence.

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M.A.C. Cosmetics at Nordstrom Santa Monica, CA

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Make-Up Artist August 2013 – Present

! ● Viva Glam Ambassador and Certified M.A.C. Artist;

● Represent the brand by providing product knowledge and customer service;

● Maintain customer interaction while providing make-up application;

● Maintain sales goal and appointment booking goal while increasing items sold per transaction;

● Responsible for tracking Viva Glam goals and maintaining teamwork at counter;

● Responsible for cash tills and maintaining work area.

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MOM Brands New Orleans, LA

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Retail Sales Merchandiser November 2011 – October 2012

! Represented southern Louisiana and Mississippi retail sales;

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Reset merchandising materials in local stores;

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Cultivated relationships between grocery managers, store managers and distribution centers;

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Increased points of distribution and shelf space within local retailers;

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Introduced new products by coordinating meetings between retailers, grocery managers, and

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buyers.

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Oakwood Worldwide New Orleans, LA

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Guest Services Representative June 2010 - September 2011

! ● Liaised with external vendors corporate headquarters, property management and guests;

● Supervised housekeeping and property maintenance;

● Extracted data from a variety of databases to run daily audits and balance statements;

● Settled accounts upon guests check in and outs;

● Provided assistance to guests in person and over the phone;

● Provided property tours to potential corporate clients;

● Maintained property profiles and client rosters;

● Managed the preparation and dissemination of communication to guests, corporate headquarters

and BP.

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Education:

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Make-Up Designory, April 2013

Concentration: Multimedia Makeup Program

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University of Louisiana at Lafayette, December 2010

Bachelor of Science of Business Administration

Concentration: Marketing

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