Dear Hiring Manager,

As a dependable, conscientious and skilled professional, I wish to express my strong interest in seeking a challenging new career opportunity with your organization.

I believe that your mission statement of: “To help you live fully, every day” is in line with my own beliefs. I strongly believe that the key to success lies in developing an organized environment, maintaining productivity and improving customer service. I realize the need for good interaction on the job at all levels and I possess good judgment and decision-making. I value a practical approach to problem solving and troubleshooting. I also understand that superior public relations and support, along with sound communication skills, are requirements for maintaining a strong company image. I am always interested in extending my skill base.

As a member of your organization, I can provide:

Strong customer service orientated

Strong proficiency with computers

Sound judgment, negotiation & analytical thinking

Communication, interpersonal and organization skills.

Strong problem solving abilities

Ability to be self-directed, flexible and to take initiative

Attention to detail and efficient time management skills

20 + years experience in LTC

Exemplary Clinical judgment

If you are seeking a highly motivated individual, may we meet soon to further discuss my qualifications and your needs?

Thank you for your consideration. I look forward with great interest to your reply.

Sincerely,

Sandra Martino

Achievements / Special Projects / Accomplishments

In 2009 the Home transitioned to MDS, during the year of implementation I oversaw The education, mentoring and led the home to increase the CMI from 1.02 to 1.09 I led the home in maintaining a steady increase of the CMI with in all the departments. Including education, and auditing data inputs.

Quality Indicators for the home in antipsychotic usage without a diagnosis was one indicator that was the highest in the corporation. I lead the home to aim to decrease this indicator. Some ways was to involve the MD and NP on the usage of this medication. With the collaboration of the BSO, NP, MD DOC education was provided to the families at family council. Reviewing admission application prior to admission to the home. This indicator started out at 37.5% and it was decreased to 18.5% below the corporate average the QIP plan for the home indicates this achievement, I assisted in writing the QIP for the home for the last 3 years. All departments like recreation incorporated Montessori programs and special evening activities to assist with Responsive behaviour. Dietary offering breakfast in bed for those residents who prefer to sleep in. Daily unit huddles to include all staff even housekeeping on what you see, what you know and ideas.

Another area of great improvement was the restraints the home started out with more than 60% of the residents in some type of restraint. With family education and staff education the home was able to bring the number of restraints down to 1. This was achieved by bring in Alarm belts, Chair and Bed alarms, seating assessments, etc.

The home went through renovations where one half of the building was renovated at a time. Residents required moving into rooms that was retro fitted to accommodate two residents instead of one. Dining rooms moved to smaller areas of the home and recreation rooms were moved to another temporary area. I assisted in the planning and movement of residents, Family discussions, financial changes to accommodations, submission reports to the MOH and participated in the inspections by the MOH, when each section reopened and ensured compliance. Planning and changes to the staffing compliment changed and layoff were given. Once the home was completed staff, as per the sonority and the collective agreements, were scheduled as per the need of the home. Prior to renovations there were 2 units of 50 residents to equal 100 residents. After renovations there were 3 units of 32 residents. Staffing pattern and scheduled changed to accommodate the unit changes. Worked with the homes environmental department in regards to any electrical issues, fire codes and fire panel malfunctions. Assisted in submitting a new fire plan to the chief of fire. Looked at the architectural plans to plan out area of services and offered options to better suit the need of the home. Worked collaboratively with head office in order to meet guidelines.

Led in the CARF TEAM, Received 3 year’s accreditation. Completed and submitted action plan for any recommendations received. Participated in ORCA inspection with great results 2 years running

MOH inspection protocols completed analysis for all departments and action plans were developed for corrective actions and created a binder of quick references for when the MOH inspects the home.

MDS/Quality Coordinator Pinegrove LTC February 2009 to March 2019

Assistant Director of Care LEISUREWORLD-VAUGHAN September 2005 to January 2009

Budgeting & Analysis

Reviews financial variance reports from the Home and evaluates financial status of the Home

Provides leadership on new funding initiatives and input into how funds need to be spent/allocation for the Home

Overseeing the recruitment, employee and labour relations, payroll and benefits, orientation, occupational and non-occupational injury/illness, performance management, training, education and other people related functions within the Care Community.

Operations – Leadership / Strategic Planning & Development

Provides leadership and is actively involved in the development of special programs utilizing an interdisciplinary and interfaculty approach

Led management team, enhanced systems, and rectified outstanding violations. Eliminated key concerns, significantly reduced staff turnover, and achieved sustained MOHLTC compliance

Accountable for overseeing building expansion, and liaised between corporate office and contractor.

Researched and wrote numerous proposals and letters of intent. Secured grants and much-needed funds for equipment and adjunct care items for residents and healthcare clients.

Developed capital replacement and facility upgrade project, obtain quotations and select contractors, project and financial management of assigned contractors.

Lead operational review to determine gaps in services provided; develop strategies to address operational challenges.

Enhanced the interior and exterior appearance of the home via an extensive environmental review and capital plan

Managed operations to yield high quality outcomes and standards of care and service. Resident / client family satisfaction surveys scored greater the highest in the corporation.

Instituted the home’s strategic and operational plan in conjunction with the Committee of Management / Staff / Stakeholders and executed within human and fiscal resource allocation

Oversee the accounting operations, participate in budget development and strategic planning

Attended Central West LHIN meetings, monthly and annually for networking.

Assisted in admission, discharges.

Media & Public Relations

Actively involved in various external committees and actively influences decision making and policy direction at the Ministry of Health/LHINs/OLTCA, etc.

Acts in a leadership capacity in the development of community partnerships with health and service providers, civic officials and other community agencies

Participated in multiple community group and advocacy initiatives; working with other professionals, and sharing information and mandates. Enhanced service delivery with initiation of streamlined processes and protocols.

Enhances relationships with staff, executive teams, unions, boards, community groups, government agencies, and other stakeholders

Maintained professional relationships with; the corporate team, staff, management, owners and community partnerships

Led organization through 5 surveys, consecutively maintaining highest award level from the Accreditation Canada

Promoted and maintained a culture of Resident/Client focused care and community orientation

Create and maintain relationships with key stake holders and community partners

Human Resources

Implemented innovative staffing plans exceeding expectations

Responsible for all HR functions including Interviewing, hiring, terminations, progressive discipline, performance management including completing performance appraisals for managers

Created an environment for learning and growth through: assessments and staff collaboration

Created an environment for learning and growth through: staffs needs assessments, collaboration in reviewing services and employee engagement, which resulted in the enhancement of trust and confidence for all

Assess current management talent and reassign roles and responsibilities to fit education, skill set and experience.

Provide guidance and direction to managers through problem solving, conflict resolution, and team building exercises

Risk Management - Quality Improvement Programs

Chaired and co-chaired Quality Improvement and Accreditation committees in facilities under MOHLTC. Oversaw improvements that secured three-year accreditations

Conducted audits monthly or as necessary, promoting continuous quality improvement

Risk Management - reviewed all Risk reports and followed up as required; prepared reports to senior management and MOHLTC; provided information for Council reports as requested

Attended family councils, introduced complaints management training, and rapidly addressed concerns. Built unprecedented level of trust with family members that reduced formal complaints

Chaired Health and Safety committee, CQI Committees, Falls, Restraints, Pain, Palliative, Skin and Wound, Infection Control Programs, and managed change for successful evolution and growth.

Solidified best practices and quality improvement initiatives in all departments via the development of strategic plan, continuous quality plan and goal establishment and review

Developed strategies to better identify customer needs and promote the implementation and monitoring of the organizations projects and processes

Developed, implemented, and evaluated all disaster contingency plans; ensured all staff were educated and trained in disaster procedures/evacuation plans

Promotes the quality management program which assists the department/service in maintaining and promoting continuous quality service improvement to our customers. CQI Indicators are reviewed on a monthly basis with all managers.

Contact services and ensured an up to date signed contract was obtained.

Critical Incident submissions follow up and record retention completed and maintained.

Coordinate risk management activities to reduce and control potential or actual risks to the safety, security and health of all individuals and to the safety and security of the facility. Risk management meetings occur with the management team on a daily basis.

Actively manage and oversee Continuous Quality Improvement, Risk Management; Health and Safety and WSIB management

Staff Education

Provided managers with education on finance, targets, and processes to meet National Operating Income (NOI)

Arranged training by fire departments on sprinklers and extinguishers, including physio / occupational therapists on safe evacuation lifting techniques

Engaged clinical and administrative leadership to improve acceptance rates

Devised and presented training and knowledge-sharing sessions that empowered management team, staff from all departments.

Establishes clear goal setting with individual staff and outlines expected outcomes and time frames.

Nursing Standards of practice Education, new initiatives- Palliative Program ( Butterfly Project)

Regulatory Compliance

Ensured compliance with the Long-Term Care Homes Act and Regulations, the Resident's Bill of Rights, Standards set by the College of Nurses, as well as the Home's policies and procedures

Ensured the safety of residents through the provision of Infection Control and Risk Management

Write and implement compliance plans to rectify unmet standards

Ensure compliance with all legislative and regulatory requirements; maintaining accreditation standing

Executed new service agreement and provided education, guidance and instruction according to the new MOHLTC Compliance processes

Health & Safety / WSIB

Develop the Home’s early and safe return to work programs, and conduct workplace inspections and incident investigations, in accordance with the Home’s occupational health and safety programs, Mock evacuation, ensuring codes are conducted annually or as per policy.

Monitor the effectiveness of the Return-to-Work Program on an annual basis and make suggestions for areas of improvement

Assess all job functions that present a high risk of injury, research best practices in the performance of those job functions in order to reduce WSIB claims

Manage WSIB claims and minimize negative impact to NEER statement

Ensure fire safety and all other occupational health and safety procedures are observed/practiced by all staff in accordance with the Homes established programs and the duties outlined in the Occupational Health and Safety Act

Union Interaction

Interpreted Collective Agreements and assisted in negotiations for Bargaining Units

Collaborated with CLAC and ONA unions regarding collective agreement negotiations, harassment complaints, return to work plans and WSIB claims, and coached, counselled and disciplined staff as required

Collaborated with union representative and HR director on education plan, improved scheduling, and incentive rewards. Eliminated costly employment agency coverage with measures that increased staff retention.

Provided support and labour relations training to management team. Enhanced relations between the union and management that resolved concerns and averted considerable number of potential grievances.

Participated in highly successful union bargaining, negotiations, and grievance settlements.

Negotiation Grievance & Union Contract Resolutions

Realigned working relationships between unionized staff and the home’s focus

Managed two collective bargaining units with sound labor relations practices resulting in 0 arbitrated grievances in 5 years

Administered collective bargaining agreements

Education

RPN Diploma 1998 CNO Registration in good standing

Currently enrolled in the Long-Term Care Home Administration that is at least 100 hours in duration of instruction. Applicable to Ontario applicants June 16-21 2019 - completed

LEAP LTC Certification March 2019

MDS Certification with successful completion of the AIS testing 2018

GPA Trained

Other Skills

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, EMAAR, PCC, POC, ADP, Yardi, Activity PRO, HPG,HQO,CIHI and other web based sites.

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