Real Estate Customer Service

Debra L. Poston

P.O. Box ***, Canal Winchester, Ohio 43110

Cellular: 1-740-***-****

***********@*****.***

EXPERIENCE

Areas Of Law - Bankruptcy Chapter 13 & 7, Civil Litigation, Family Law, Criminal Law, Collections, Foreclosure Liens, Estate Planning, Worker's Compensation, Business Law, Real Estate, and Subrogation;

Legal Support Experience - High Volume Dictation/Transcription, preparation of a variety of legal pleadings, maintained attorney calendars with attorneys, clients and courts, opening, managing, and closing of client case files, scanning and archiving client case files, court filings via courthouse, court fax and E-File, proofreading, legal billing, legal time entry, client intake, trial prep, past due account collections, scheduling depositions, arranging payment plans, accounts receivables/payables, inventory and ordering of office supplies, and other tasks as requested.

Executive/Administrative Support experience - Data base management, preparation of a variety of correspondence, reception and switchboard, paging system, travel arrangements, organized meetings, meeting minutes, expense reports, proposals, quotes, accounts receivables/payables, managed large mailings, created and managed employee and office procedural manuals, and other tasks as requested;

Customer Service Experience - Managed clients in person, via telephone, via e-mail who have been demanding, agitated, emotional, stressed, confused, and frustrated with professionalism;

Software Experience - Microsoft Word, Outlook, Excel, Access, PowerPoint, Publisher, Best Case Bankruptcy software, Amicus time keeping software, Time Slips time keeping and billing software, AS400, Mac 4D, BOSS Landscape Management, and Final Draft 10 screenplay writing software.

Typing WPM - 75-80

EDUCATION

Columbus State Community College - Paralegal Studies - 2006-2008

Columbus State Community College - Nursing Assisting Certification - 2014

Pickerington Schools H.S. Diploma

EMPLOYMENT HISTORY

Hoshor Roofing, Repair & Construction, LLC

03.2009 - 04.2021

Office Manager/Co-Owner - Frequent contact with customers, hire sub-contractors, if needed, maintain company records, prepare estimates and invoices, accounts receivable/payable, created and manage customer database, prepare and file judgment liens, if needed, track properties through County Auditor sites of long-term customer if they have passed away or have sold their property to approach new property owner's or inheriting family members, order supplies, advertising, and handle any special circumstances or situations that may arise.

HUB Acquisitions, LLC

05.01.2020 - 08.06.2024

Packer/Lead Pack Supervisor

Packer

Bleckmann Fashion & Lifestyle Logistics (Johnstown, OH)

01.09.2018 - 03.04.2019

Quality Assurance Associate

Home Health Care

04.12.2014 - 10.01.2014 -

Home Health Aid - Provided Elderly Care For Patricia DeBellis (D.O.D. - 10.10.2014) and

Harris Goldberg (D.O.D. - 07.22.2014)

Volt Services Staffing Agency

04.27.2009 – 10.2011

Customer Service Representative - for their client, McGraw-Hill (06.20.2011-10.12.2011) and Order Entry Operatory for their client, McGraw-Hill (05.04.09 – 09.07.09), and Product Support Agent for their client, McGraw-Hill (09.07.09 – 10.07.09).

Barr & Jones, L.P.A (Columbus, OH) (Temporary Project)

02.2010 - 10.2011

Legal Assistant - Processed all Chapter 7 & 13 Bankruptcy cases using Best Case software, collect all documents and information from clients for the bankruptcy, managed deadlines, assisted in preparation of legal pleadings for domestic relations attorney, back-up on overflow of telephone calls, opened client case files, closed client case files, assisted bankruptcy attorney with pleading preparation, and prepared documents for Trustee filings.

Ameritest

12.2000 – 01.2009

Occupational Health Department Manager - Managed Ameritest's Department of Transportation Occupational Health Department for their primary client, Ashland, Oil, prepared and oversaw a high volume of confidential medical reports, constant high volume document scanning, extensive database management, invoicing, accounts receivable, and provided administrative support to the owner of Ameritest.

Weltman, Weinberg & Reis Co., L.P.A.

03.1997 – 10.1999

Legal Assistant - Prepared and processed a high volume of legal documents via form and heavy transcription for the firm's Bankruptcy, Subrogation, Collections, Real Estate and Probate departments, and legal billing.

Teledyne Specialty Equipment

03.1993 – 10.1997

Executive Sales Assistant/Export Compliance Manager - Supported six salesmen which included the Sales Manager and International Sales Manager's with all sales contracts, product orders, product change order, quotes, proposals, expense reports, oversaw and organized conventions and meetings, meeting minutes, initiated and managed large mailings; implemented new office procedures for the sales department, created and maintained a database for all dealerships, staff, and product owners, managed and oversaw all shipping arrangements with trucking companies for all parts and products nationally, and internationally which included bills of lading, export compliance documentation, final invoicing, and prepared and oversaw all N.A.F.TA. forms on international shipments.

1982 - 1993

Worked primarily as a Legal Assistant and Administrative Assistant

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