Sales Representative, Data Entry, lead of operations, admin field
Resume:
MARIA EDESSA ANNE MISAJON DELA CRUZ
Villa ** Al Jedaida Street, Al Gharafa, Doha - Qatar
Email add: ***************@*****.***
Objective: To Obtain a position in a professional office environment where my skills are valued and can benefit the organization and to acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company and to further my experience in operational skills and knowledge.
PERSONAL DATA:
Age: 33
Date of Birth: June 5, 1986
Gender: Female
Civil Status: Married
Height: 5’4
Weight: 150 pounds
Nationality: Filipino
Religion: Roman Catholic
WORK EXPERIENCE:
Position: Administrative Operation Lead - Supervisor
Duration: 2011 - 2019
Company: Reed Elsevier Shared Services Inc.
Company Industry: International Publishing Corporation
Location: UP- Ayala Land Techno hub Commonwealth Avenue Diliman Quezon City 1101
Country: Philippines
Department: Legal and Professions - Primary Law Operations
Job Description:
Manage and execute corrective action process in partnership with the Operations Manager and Human Resources.
Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Report and provide feedback to management thru presentation of the completed status report.
Maintain and expand client database by providing continuous improvement project.
Welcoming customers by answering their queries and feedback without delay and by professionalism.
Drive initiatives and implement solution and support plans to improve overall operational efficiencies and meet key performance objectives and service level requirements.
Regularly and proactively report to Operations Manager and Stakeholders the performance standing of team, challenges or issues raised and deliver solutions or alternatives.
Actively build and drive strong collaboration with other content groups, other leaders and stakeholders to identify or suggest areas of improvements within the current workflows.
Other leadership tasks and accountabilities assigned as required by stakeholders to achieve goals.
Develop and manage editorial staff’s performance, professional development and effective workforce planning.
Manage monthly semi-annual and annual Performance Development Process and annual merit increase.
Position: Senior Content Analyst
Duration: 2008 - 2011
Company: SPI GLOBAL - Technology and Data Science Company
Company Industry: Business Process Outsourcing (BPO)
Location: Pascor Drive, Brgy. Sto. Nino Paranaque City
Country: Philippines
Department: LexisNexis Legal & Professional
Job Description:
Reviewing and understanding process updates and participating in calibration sessions with the Operation and Support teams to ensure uniformity of understanding.
Answer process-related queries of editors, via written or verbal means.
Perform internal quality audits check and analyze transaction to ensure accuracy, consistency and customer satisfaction, as well as ensure that quality standards are met.
Communicate to the team all process updates and through verbal, written and calibration session with the team or individually with editors.
Conducting performance feedback sessions with editors to communicate areas for improvement.
Collaborate with SMEs to resolve process issues, one-off cases and high priority work to ensure prompt delivery of documents; including resolving duplicate documents, correcting database and bad lexis cites.
Participate in internal and external Calibration process.
Lead Root Cause Analysis
Coordinate with key stakeholders, SMEs and Process Experts for process updates and alignment
Train and mentor Content Editors.
Create and maintain teamwork culture, participate in resolving operational issues effectively.
Implement various process improvement initiatives.
Position: Sales Representative and Cashier
Duration: 2006-2008
Company: GadMic’s Merchandise
Company Industry: Retail Store
Location: Fortune Marikina Metro Manila
Country: Philippines
Job Description:
Managing transactions with customers using cash registers
Scanning goods and ensuring pricing is accurate
Collecting payments in cash
Guiding the customers about the product by providing enough information and advices
Establishing a rapport, building customer confidence and then helping them make selections, offering opinions and suggestions from time to time
Documenting sale records by updating or creating customer profile records
Keeping the customers updated by means of constant notifying regarding the customer preferred sales, and future products of potential interest
Answering and addressing all customer questions, complaints and concerns in a quick, efficient and friendly manner
Balancing cash registers with receipts
Track transactions on balance sheets and report any discrepancies
Attending to customer exchanges and refunds
Attaching price tags to products on the shop floor
Position: Data Encoder
Duration: April 2006 - On the Job Training
Company: Philippine Information Agency (P.I.A)
Company Industry: Government Administration
Location: Visayas Avenue, Diliman Quezon City
Country: Philippines
Department: Government Agency
Job Description:
Preparing and sorting data for computer entry
Reviewing data to make sure it's accurate before entering it in the system
Entering data from paper to a computer data entry system
Maintaining the data system and ensuring all information is correctly recorded
Completing data backups
Filing and making paper copies
Checking your work for errors or duplicate entries
Reporting errors to management
Keeping records of data entry and database information
EDUCATION:
Primary QUISAO ELEMENTARY SCHOOL
Quisao Pililla, Rizal (1993-1999)
Secondary PILILLA ACADEMY FOUNDATION INC.
Pililla, Rizal (1999-2003)
Tertiary TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
Aurora, Blvd. Cubao Quezon City (2004-2008)
AMA COMPUTER COLLEGE – East Rizal Campus
Brgy. Mayamot, Antipolo City (2003-2004)
Course: BACHELOR OF SCIENCE IN COMPUTER ENGINEERING
Achievements 3rd Best Project Design Inter-section Competion and
1st Runner up in Inter-Department Competion.
Class Officer in Computer Project Design Class 2008 (Auditor), Class Officer on different clubs and Graduated as
5th Honorable Mentioned and Computer Wizard in High school and Student Model in
Primary Level.
Technical Background Knowledgeable in Computer Troubleshooting, Windows
Operating system (Microsoft Windows 98, XP and Linux)
and application softwares (Ms Word, Excel, PowerPoint, etc)
and Networking (CCNA 1 – 4)
Seminars Attended PLC Technology using Siemens Logic Module (Jan.22, 2008)
“Network Security” (February 16, 2008)
“RFID Technology” (Jan. 26, 2008)
Youth Convention on Emerging Technologies
UP Theater, UP Diliman, Quezon City (Feb. 13, 2008)
Pre-Employment & Personality Development Seminars
Professional Ethics Seminar (March 14, 2008)
Social Graces (March 3, 2008)
Seminars Attended: Teamwork Essentials (May 23, 2015)
Time Management (Feb. 17, 2016)
7 Habits for Highly Effective People (Feb. 19, 2016)
Email and Business Correspondence (April 18, 2016)
Effective Business Communication Training (January 2016)
Reed Elsevier Leadership Academy (March 2016)
Yellow Belt Training and Workshop (January-Present)
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