MARIA EDESSA ANNE MISAJON DELA CRUZ

Villa ** Al Jedaida Street, Al Gharafa, Doha - Qatar

**** ****/ **** ****

Email add: ac9ynj@r.postjobfree.com

Objective: To Obtain a position in a professional office environment where my skills are valued and can benefit the organization and to acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company and to further my experience in operational skills and knowledge.

PERSONAL DATA:

Age: 33

Date of Birth: June 5, 1986

Gender: Female

Civil Status: Married

Height: 5’4

Weight: 150 pounds

Nationality: Filipino

Religion: Roman Catholic

WORK EXPERIENCE:

Position: Administrative Operation Lead - Supervisor

Duration: 2011 - 2019

Company: Reed Elsevier Shared Services Inc.

Company Industry: International Publishing Corporation

Location: UP- Ayala Land Techno hub Commonwealth Avenue Diliman Quezon City 1101

Country: Philippines

Department: Legal and Professions - Primary Law Operations

Job Description:

Manage and execute corrective action process in partnership with the Operations Manager and Human Resources.

Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.

Report and provide feedback to management thru presentation of the completed status report.

Maintain and expand client database by providing continuous improvement project.

Welcoming customers by answering their queries and feedback without delay and by professionalism.

Drive initiatives and implement solution and support plans to improve overall operational efficiencies and meet key performance objectives and service level requirements.

Regularly and proactively report to Operations Manager and Stakeholders the performance standing of team, challenges or issues raised and deliver solutions or alternatives.

Actively build and drive strong collaboration with other content groups, other leaders and stakeholders to identify or suggest areas of improvements within the current workflows.

Other leadership tasks and accountabilities assigned as required by stakeholders to achieve goals.

Develop and manage editorial staff’s performance, professional development and effective workforce planning.

Manage monthly semi-annual and annual Performance Development Process and annual merit increase.

Position: Senior Content Analyst

Duration: 2008 - 2011

Company: SPI GLOBAL - Technology and Data Science Company

Company Industry: Business Process Outsourcing (BPO)

Location: Pascor Drive, Brgy. Sto. Nino Paranaque City

Country: Philippines

Department: LexisNexis Legal & Professional

Job Description:

Reviewing and understanding process updates and participating in calibration sessions with the Operation and Support teams to ensure uniformity of understanding.

Answer process-related queries of editors, via written or verbal means.

Perform internal quality audits check and analyze transaction to ensure accuracy, consistency and customer satisfaction, as well as ensure that quality standards are met.

Communicate to the team all process updates and through verbal, written and calibration session with the team or individually with editors.

Conducting performance feedback sessions with editors to communicate areas for improvement.

Collaborate with SMEs to resolve process issues, one-off cases and high priority work to ensure prompt delivery of documents; including resolving duplicate documents, correcting database and bad lexis cites.

Participate in internal and external Calibration process.

Lead Root Cause Analysis

Coordinate with key stakeholders, SMEs and Process Experts for process updates and alignment

Train and mentor Content Editors.

Create and maintain teamwork culture, participate in resolving operational issues effectively.

Implement various process improvement initiatives.

Position: Sales Representative and Cashier

Duration: 2006-2008

Company: GadMic’s Merchandise

Company Industry: Retail Store

Location: Fortune Marikina Metro Manila

Country: Philippines

Job Description:

Managing transactions with customers using cash registers

Scanning goods and ensuring pricing is accurate

Collecting payments in cash

Guiding the customers about the product by providing enough information and advices

Establishing a rapport, building customer confidence and then helping them make selections, offering opinions and suggestions from time to time

Documenting sale records by updating or creating customer profile records

Keeping the customers updated by means of constant notifying regarding the customer preferred sales, and future products of potential interest

Answering and addressing all customer questions, complaints and concerns in a quick, efficient and friendly manner

Balancing cash registers with receipts

Track transactions on balance sheets and report any discrepancies

Attending to customer exchanges and refunds

Attaching price tags to products on the shop floor

Position: Data Encoder

Duration: April 2006 - On the Job Training

Company: Philippine Information Agency (P.I.A)

Company Industry: Government Administration

Location: Visayas Avenue, Diliman Quezon City

Country: Philippines

Department: Government Agency

Job Description:

Preparing and sorting data for computer entry

Reviewing data to make sure it's accurate before entering it in the system

Entering data from paper to a computer data entry system

Maintaining the data system and ensuring all information is correctly recorded

Completing data backups

Filing and making paper copies

Checking your work for errors or duplicate entries

Reporting errors to management

Keeping records of data entry and database information

EDUCATION:

Primary QUISAO ELEMENTARY SCHOOL

Quisao Pililla, Rizal (1993-1999)

Secondary PILILLA ACADEMY FOUNDATION INC.

Pililla, Rizal (1999-2003)

Tertiary TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES

Aurora, Blvd. Cubao Quezon City (2004-2008)

AMA COMPUTER COLLEGE – East Rizal Campus

Brgy. Mayamot, Antipolo City (2003-2004)

Course: BACHELOR OF SCIENCE IN COMPUTER ENGINEERING

Achievements 3rd Best Project Design Inter-section Competion and

1st Runner up in Inter-Department Competion.

Class Officer in Computer Project Design Class 2008 (Auditor), Class Officer on different clubs and Graduated as

5th Honorable Mentioned and Computer Wizard in High school and Student Model in

Primary Level.

Technical Background Knowledgeable in Computer Troubleshooting, Windows

Operating system (Microsoft Windows 98, XP and Linux)

and application softwares (Ms Word, Excel, PowerPoint, etc)

and Networking (CCNA 1 – 4)

Seminars Attended PLC Technology using Siemens Logic Module (Jan.22, 2008)

“Network Security” (February 16, 2008)

“RFID Technology” (Jan. 26, 2008)

Youth Convention on Emerging Technologies

UP Theater, UP Diliman, Quezon City (Feb. 13, 2008)

Pre-Employment & Personality Development Seminars

Professional Ethics Seminar (March 14, 2008)

Social Graces (March 3, 2008)

Seminars Attended: Teamwork Essentials (May 23, 2015)

Time Management (Feb. 17, 2016)

7 Habits for Highly Effective People (Feb. 19, 2016)

Email and Business Correspondence (April 18, 2016)

Effective Business Communication Training (January 2016)

Reed Elsevier Leadership Academy (March 2016)

Yellow Belt Training and Workshop (January-Present)

Contact this candidate