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Manager Assistant

Location:
Cape Town, Western Cape, South Africa
Posted:
July 17, 2019

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Resume:

PROFILE

I’ve also had different additional positions throughout my career. Over the last twenty years, I developed my talent and skills in the hospitality industry, examples of which have been eight years on Cruise Ships and Yachts. Many trainees for many years have included individuals from various parts of the globe. I am a conscientious, self-motivated and committed believe Leader, teacher and mentor. My best reference is in the successes I’ve gained with having taught so many successfully. My trainees and delegates have progressed and advanced significantly from within their own personal contexts and careers. The training I rendered to them, has benefitted them greatly

PERSONAL DETAILS

Date of Birth: 1978/06/26

Nationality: South Africa

Passports: Yes Visas:

Languages: English, Fluent Afrikaans, Fluent German (basic)

Health: Excellent

Eye Colour: Blue

Gender: Female

Height: 165

Weight: 110

Dependents: 1

Child Status: 1 Child

Phone: 064-***-****;

002**********;

Email: ac9uft@r.postjobfree.com/ac9uft@r.postjobfree.com 100 Pietersburg rd, Landana, Limpopo, Pholokwane, South Africa

LEISURE ACTIVITIES

Swimming, personal motivation, dining out and socializing, computers, travel and cooking.

EDUCATION

Pesident High School, South Africa

1996

English HG Afrikaans HG Typing SG 30 WPM Accounting SG Economics SG Home Economics HG Cape College Administration/Catering

PROFESSIONAL DEVELOPMENT, TERTIARY EDUCATION AND KEY SKILLS

A memorable experience – the (WOW Factor). While leading a team I have always encouraged them to pass on these values to other staff members. I am also well trained in Safety, Fire Fighting and Sea Rescue, due to frequent Safety drills aboard marine vessels. I have Safety Certificates (eg. STCW, Crowd Management, Security Awareness, First Aid, Crisis Management and basic HR) that reveal these competencies.

I have also obtained my NQF SETA assessor/ facilitator and mentor as well qualifications and skills practiced in my present occupation and passion, Quality management. (LQA). I am passionate about these fields. They allow me to employ my acquired and gained knowledge as a competent leader who ensures that attention to detail is emphasized in all instances as invaluable contributions are made to any company.

German language course diploma

Academy of Cosmetology diploma

Health and Safety Certificate,

OHS HYY Certificate HR

STCW 1&3, 4 & 6 Certificate

First Aid

Firefighting

Security awareness

Crowd management and Risk management

NQF level 4-6 Assessor, Facilitator, Mentor

Barista

Microsoft Office Suite: PowerPoint, Excel, Word, Outlook (emails)

Room master

Opera

Resident Pro

Fidelio/ MMS Fidelio

Aim (service Orders)

Micros and KLOG micros

Lobster Online E learning

REFERENCES

GM Reinardt Korf or Lizzie

Alexander Road, Bantry Bay,

Cape Town, South Africa, 8001

Phone: 27-21-434-****

Spar Owner

51 Kasselsvlei Rd Bellville

Phone: +27-021-***-****

Celebirty

Caribbean Way, Miami, FL 33132

Ravj on 305-***-****/(Work) 1080

Or Johanita

Email: ac9uft@r.postjobfree.com

FTI Berlin Cruise Ship Greece

Phone: +49-40-36-13-04-300

Kerstin or Julia

Email: ac9uft@r.postjobfree.com

Silverseas Cruise Ship

Ltd Gilda Pastor Centre,7 rue du Gabian 9800 Monte Carlo, Monaco

Helmut Huber

Phone: +870-***-***-***

Email: ac9uft@r.postjobfree.com

ac9uft@r.postjobfree.com

Cape Royale

Sea Point five-star, Cape town 27

Johan:

Phone: +27-021-***-****

Disney Cruise Ships

Disney Cruise Line - Fantasy

Florida, USA

Email: ac9uft@r.postjobfree.com

Ambassador Hotel

Bantry Bay, Cape Town, Cecilia Phone: Phone: +27-021-***-****

Hollow on the Square Hotel

Hollow on the Square, Cape town, SA, Andy Amitinga

Phone: +27-021-*******

Email:

ac9uft@r.postjobfree.com

Yachts of Seabourne UK \

UK

Phone: +377.92.05.10.50

Email:

ac9uft@r.postjobfree.com

Fountains Hotel

Cape town, SA, Lynn Voges

Phone: +27-021-*******

Email: ac9uft@r.postjobfree.com

CAREER HISTORY

Company: Fusion Hospitality Institute - Limpopo

Period: 29 July 2018- till present

Position Held: Training Manager

Duties and responsibilities:

Ensure that the highest level of guest service is provided at all times. Work with General Manager to develop and implement short- and long-term department plans, ensuring overall hotel objectives are executed flawlessly. Develop plans to increase occupancy and upselling in the restaurant and bars Ensure front office staff provides guests with prompt service, professional attention and personal recognition. Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel, train on HCCP and Health and safety. Housekeeping, Front of House, Food and beverage (training on SOP Front of House training on SOP F&B training on SOP Develop training materials and writing training manuals, and by using different methods of training, Pre-test, Power Point Presentation, Online, Video/Audio Training, Roleplay, Theory Practical, Motivational session, Flash Card, Post-test, Running of the Online E learning called lobster ink Weekly and monthly reports on trainings.

Company: President Hotel - Bantry Bay Cape town

Period: 10 July 2017 - 24 July 2018

Position Held: Learning and development manager and QA Manager

Duties and responsibilities:

In charge of training all departments Relevant training certifications – Assessor, facilitator and mentor certified. Innovative, organised & dynamic, Ability to identify areas in need of service level improvement throughout ALL operational outlets: F&B/ Rooms and Guest service, I train staff on the floor/ operationally, Familiar with LQA standards and any given training, Pro actively oversee that guest satisfaction scores are maintained and exceeded at all times, Constantly review guest satisfaction scores & implement measures for improvement where needed, Compile & update SOP's, manuals and Presentations where needed, including motivation and coaching sections, Oversee & all internal supervisory & management development programmes, Source external training providers when needed and do on the job training. Quality assurance manager, Audits LQA’s

Company: Spar Group Retail

Period: April 2017 – July 2017

Position Held: Spar manager and assistant HR manager

Duties and responsibilities:

Front shop –front line; Housekeeping – QPRO; Assistant HR manager; Training of the staff

Company: Celebrity Cruises - Royal Caribbean

Period: Mid Sept 2016 – Nov 2016 - Reason such short term death in Family

Position Held: Housekeeper

Duties and responsibilities:

Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. Prepare duty rosters and supervise the discipline and conduct of her staff. Ensure proper communication within the department by conducting regular meeting with the staff. Recruit new employees and train them for the housekeeping jobs. Counsel and motivate employees on various duties. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labour and product use. Search and test new techniques and products in the market. Maintain regular inventory and checking of furniture, linen, uniform, equipment in the hotel. Evaluate employee performance for promotions and transfers. Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials. Check the reports, files, registers maintained in the department. Provide budget to the management and control of budgets

Company: MS Berlin FTI Cruises

Period: March 2013 till May 2013 and again from March 2014 till 1 Sept 2016

Position Held: Bar Manager/ Trainer manager/ Chief Housekeeper (training for Hotel Director)

Duties and responsibilities:

Overall responsibility for shipboard beverage operation. Directs the bar function and associated activities either personally or through subordinate supervisors. Manages a staff of up to 18 employees and the financial aspects of the bar operation including the successful identification of expense reduction through cost control. Analysis operational problems such as over production, wastage and theft and establishes controls. Training of USPH standards Responsible for the co-ordination of the Housekeeping Department with other Departments to obtain maximum efficiency. Establishes work routines and work schedules for her staff so that a high standard of cleanliness can be maintained. Establishes a training program within her Department and Holds daily training sessions where she demonstrates the standard of performance expected by the passengers, Superior, the Company and herself. Controls and distributes all officer and crew uniforms. Responsible for the purchasing and handling of flowers and plants on the entire Ship. Handles, distributes and controls all deliveries of consumables and sundries related to her Department. Responsible for the ordering and storing of consumables and sundries (linen, towels, cleaning material, etc.) and for the uniforms of all crew members. is responsible for the General cleaning of Crew and Officer Mess Room. Keeps her Superior continuously informed about any complaints from passengers and solves them immediately, whenever possible. Keeps a log book for the Housekeeping Department. USPH standards to maintain and train. Crew welfare president Maintenance and Repairs of the following · inspects and controls the standard of maintenance and reports repair requests immediately to the HD. · instruct the staff to report repair requests immediately and establishes follow-up procedures. Administration of the following: responsible for planning the work schedules of my staff and using flexibility according to the workload. Responsible for keeping inventories on linen, cleaning material, uniforms and all other housekeeping supplies.

Company: Silversea Cruises

Period: 31 May 2013 till 10 February 2014

Position Held: Rooms Divisions manager

Subordinate Personnel; Stewardesses; Utility; Laundryman; Tailor and Butlers

Duties and responsibilities:

Overall responsibility for shipboard beverage operation. Directs the bar function and associated activities either personally or through subordinate supervisors. Manages a staff of up to 18 employees and the financial aspects of the bar operation including the successful identification of expense reduction through cost control. Analysis operational problems such as over production, wastage and theft and establishes controls. Training of USPH standards Responsible for the co-ordination of the Housekeeping Department with other Departments to obtain maximum efficiency. Establishes work routines and work schedules for her staff so that a high standard of cleanliness can be maintained. Establishes a training program within her Department and Holds daily training sessions where she demonstrates the standard of performance expected by the passengers, Superior, the Company and herself. Controls and distributes all officer and crew uniforms. Responsible for the purchasing and handling of flowers and plants on the entire Ship. Handles, distributes and controls all deliveries of consumables and sundries related to her Department. Responsible for the ordering and storing of consumables and sundries (linen, towels, cleaning material, etc.) and for the uniforms of all crew members. is responsible for the General cleaning of Crew and Officer Mess Room. Keeps her Superior continuously informed about any complaints from passengers and solves them immediately, whenever possible. Keeps a log book for the Housekeeping Department. USPH standards to maintain and train. Crew welfare president Maintenance and Repairs of the following · inspects and controls the standard of maintenance and reports repair requests immediately to the HD. · instruct the staff to report repair requests immediately and establishes follow-up procedures. Administration of the following: responsible for planning the work schedules of my staff and using flexibility according to the workload. Responsible for keeping inventories on linen, cleaning material, uniforms and all other housekeeping supplies.

Company: Cape Royale Luxury Spa and Hotel, Sea Point five-star

Period: September 2012 till February 2013

Position Held: Executive Housekeeper

Subordinate Personnel; Staff members+/- 40, 4 Supervisors and

2 assistant housekeeper

Duties and responsibilities:

Outsource staff and Own Staff Payroll KLOG, Finance and budget, Laundry In-house and Outsource, Quotes, contractors and Outsource companies, 79 Fully equipped Apartments, Day to Day smooth Running of the hotel, Save a cent every 10 days (monitoring the expenses of my department), EOC

presentation of the department on a weekly basis, Daily training of Staff members, HR disciplinary, Stock take end month amenities on the 15th and OE count

Company: Launch of Disney Fantasy

Period: December 2011 Till September 2012

Position Held: Second Housekeeper

Subordinate Personnel; 15 Stewardesses, 4 Utility

Duties and responsibilities:

As second house-keeper I am responsible for housekeeping related activities in all guest areas including staterooms, crew accommodation and public areas. I lead a team of 16 stateroom hosts and oversee the cleanliness and upkeep of up to 220 suites. Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. Re-order and maintain housekeeping supplies and inventory. I ensure reporting of all maintenance issues and inspect completion in timely manner. As well evaluating and training HSKP employees. Maintenance and Repairs.

Company: Ambassador Hotel, Bantry Bay, Cape Town

Period: 9 September 2010 Till December 2011 - Closed

Position Held: Duty Manager and Executive Housekeeper

Subordinate Personnel; Staff members 38; 1 Supervisors and

1 assistant housekeeper, Laundry 4

Duties and responsibilities:

Opera Hotel system, Stock Taking, Working with Housekeeping Outsource Company, Overseeing Productivity of Staff according room Occupancy, Salaries, Make sure accounts are done for month end before sending signed invoices to Head office: Pest Control Accounts, Guest/ Staff Laundry Accounts, Room bed linen accounts, Monthly flowers account, Hygiene accounts, Overseeing on new contracts i.e. fire equipment, carpet cleaning, window cleaning, etc. - Make sure all staff is properly dressed according Dress Code. Ordering of Staff uniforms

SOP Job descriptions are met and Cleaning Manual been put set up - Deep cleaning schedule implement on a weekly - Implement cost effective why on pampering VVIP”S - Room drops are being done by Housekeeping - Constant Standard training, equipment and chemical training being done - HR HYY being done onsite - Doing weekly Wage sheets and roasters - Have been running a outsource cleaning company and running a department of my own employed staff off +/- 30 room attendant and Houseman’s, Laundry Master, 4 supervisors and assistant Housekeeper - Running Maintenance department, Dealing with maintenance suppliers - Control of communication system with Beepers and Radio’s - Working on safe cost procedures – month end financial meeting – safe cost to be liaise with Management. To re-look at cost prices with various Companies especially winter period’s i.e. Restaurant Linen. - Do ordering of Uniforms, Food and Beverage linen, Bed Linen. - Assist with Recruitment of new staff, Conduct Disciplinary of staff.

Make sure normal ordering of guest amenities, cleaning materials, and smalls are done according occupancy forecast. - Working with an Expenditure list and occupancy list - Make sure hotel is fully equipped with Fire equipment and signs as per SABS approval and staff are well trained on fire equipment and evacuation procedure. (Fire Marshall) - Ensuring and overseeing of NEW properties: quotations and meetings with various suppliers. Liaise with Directors and Management on opening of New Properties. - Assist with annual budget setting. (Wish List) - Ensure that budgets are met - Safety of Valuable belonging of Guest in Rooms to be re-corded on hard copy (have implemented) - Ensure that standards are met and improve on excellent guest services especially with complain guest. - Keep a control sheet of Saflock key cards, door locks - Help with design and ordering of Guest stationary - Landscaping supplier reports to me - Arrange of team building events for Hotel Staff. - Maintaining +/-200.

Company: Hollow on the Square, Cape town, SA

Period: 9 March 2009 till 30 August 2010

Position Held: Executive Housekeeper/ Duty Manager

Subordinate Personnel; Staff members 25; 1 assistant housekeeper, Laundry 4

Duties and responsibilities:

Work on Room Master - Duties: Manage Housekeeping department. - Stock Taking, Working with Housekeeping Outsource Company, Overseeing Productivity of Staff according room Occupancy, Salaries, Make sure accounts are done for month end before sending signed invoices to Head office: Pest Control Accounts, Guest/ Staff Laundry Accounts, Room bed linen accounts, Monthly flowers account, Hygiene accounts, Overseeing on new contracts i.e. fire equipment, carpet cleaning, window cleaning, etc. - Make sure all staff is properly dressed according Dress Code. - Working on safe cost procedures – month end financial meeting – safe cost to be liaise with Management. To re-look at

cost prices with various Companies especially winter period’s i.e. Restaurant Linen. - Do ordering of Uniforms, Food and Beverage linen, Bed Linen.

Assist with Recruitment of new staff, Conduct Disciplinary of staff. - Make sure ordering of guest amenities, cleaning materials, and smalls are done according occupancy forecast. - Working with an Expenditure list. - Make sure hotel is fully equipped with Fire equipment and signs as per SABS approval and staff are well trained on fire equipment and evacuation procedure. (Fire Marshall) –

Ensuring and overseeing of NEW properties: quotations and meetings with various suppliers. Liaise with Directors and Management on opening of New Properties. - Overseeing the assignment of duties, responsibilities and workstations to your staff. - Observing and evaluating staff and work procedures. - Approving personnel actions to ensure proper staffing. - Implementing Pillars of Safety, Service and Style standards for the housekeeping function.- Reviewing outside audit findings and performing regular self-audits. - Investigating and resolving housekeeping quality and service complaints. - Reviewing financial transactions and managing staff to ensure expenditures stay within budget limitations. - Constantly reviewing current operating procedures for revenue-enhancement opportunities. - Mentoring, developing and providing on-the-job training to subordinates to strengthen their current performance and preparation for future advancement

Company: Yachts of Seaborne Pride

Period: 17 November 2007 Till January 2009

Position Held: Stewardess

Duties and responsibilities:

Help the housekeeper with ordering of stock/ stock taking - Looking after the cleanliness of ship. / USPH Cleaning and SOS - Making sure all service stations are neat and tidy and Pantries - Attending to all the guest needs - Making of towel animals and decorations for the suites. - Dealing with guest complaints - Training of new cleaning product (code of conduct) - Stocking up the trolleys after each days use. - Deal with lost property - Familiarizing the guests with all features of the suites upon Embarkation. - Linen/towel change as per company standard every second day/daily. - Suites cleaning (Bedroom/Bathroom/French Balcony) and corridors. - Day cleaning and turn down service of 10 suites. Allocated scheduled extra duties and control and safeguard of all stocks used. - Room service trays pick up for morning service. - All suite service to be delivered to company standard. - Pickup and Delivery of laundry/dry cleaning for the suites - Replenishing the fruit basket daily as well as stocking the in suite fridges with Sodas

Company: Fountains Hotel, Cape town, SA

Period: 1 February 2007 till November 2007

Position Held: Conference & Banqueting assistant Manager / Duty Manager

Duties and responsibilities:

Booking conferences for clients / quotes for clients - Arranging rooms and equipment - Implement menu plans for the purpose of meeting customers’ requirements - Doing staff Roster Staff training - Dealing with complaints - Display a pro-active and consistent approach to stock control and cash control - Carried out management function as required - Complete schedule and business sheet for the next day

AMANDA ANGELINE LLOYD



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