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Front Office Desk

Location:
Kolkata, West Bengal, India
Salary:
14000
Posted:
June 27, 2019

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Resume:

SHIBAM SANYAL

*, ******** **** *****

FLAT NO */* ELLORA APPARTMENTS

BEHIND DAKSHINAPAN MARKETING COMPLEX

PIN CODE: 700 068

PH-861-***-****

E-MAIL: ac9pgq@r.postjobfree.com

OBJECTIVE

To redefine the norms set by the industry for the new millennium and set higher standards of performance for self and the organization represented and work with a Large Professional Organization, in a senior level assignment, to build and create value with the team, innovate to succeed, and to stretch to the winning point.

As my hospitality career continues to grow my vision is centered to provide serenity and efficiency with special services for the guests, the chief mission being to create loyal and satisfying customer because of the groups quality and value offerings, it offers the finest choice in the culinary category and is synonymous for providing the rights blend of food & service

STRENGTHS:

EXCEPTIONAL STAFF HANDLING SKILLS.

TIME BOUND EXECUTION OF ALL TASKS

EXCEPTIONAL GUESTS RELATIONS

EYE FOR DETAIL

ACUMEN FOR PROFITABILITY

CAN HANDLE DIFFICULT SITUATIONS.

DECENT COMMUNICATION SKILLS

A TEAM PLAYER WHO SETS EXAMPLE FOR OTHERS

Contd..

2

EDUCATIONAL QUALIFICATION:

PASSED SECONDARY FROM NATIONAL INSTITUTE OF OPEN SCHOOL, W.B, KOLKATA IN 2008

PASSED 4 MONTHS DIPLOMA IN HOSPITALITY AND TOURISM MANAGEMENT FROM GANDHI INSTITUTE OF MANAGEMENT AND TECHNOLOGY, KOLKATA, WEST BENGAL IN 2013

PROFFESIONAL QUALIFICATION:

COMPLETED 4 MONTHS VOCATIONAL TRAINING FROM RADISSON BLU RESORT N SPA, ALIBAG, MAHARASHTRA, FROM JUNE 19th TO OCTOBER 18th, 2013 IN FRONT OFFICE AND HOUSEKEEPING DEPT.

WORKED WITH RAMEE GRAND HOTEL AND SPA, AS IN FRONT DESK ASST. IN PUNE FROM 08TH March, 2014 TILL 19TH Nov, 2015. 1.9 YEARS

WORKED WITH AIRPORT CITY HOTEL, KOLKATA AS IN FRONT DESK ASST FROM 01ST Dec, 2015 TILL 18TH June, 2016. 6 Months

WORKED WITH HOTEL SAWOOD INTERNATIONAL, TOPSIA, KOLKATA, AS FRONT DESK SUPERVISOR FROM 10TH JUNE 2017 TO 31ST MARCH 2018. 9 Months

WORKED WITH MCLEODS SPRING VALLEY RESORT, DHARAMSHALA, BHAGSUNAG, SIMLA, HIMACHAL PRADESH FROM 10TH APRIL TILL 15TH JANUARY 2019,, AS FRONT OFFICE EXECUTIVE. 8 Months

DUTIES AND RESPONSIBILITIES

RAMEE GRAND HOTEL & SPA, PUNE, MAHARASHTRA:

WORKED AS A FRONT OFFICE ASSOCIATE-

SOFTWARE : IDS (INTERNET DISTRIBUTION SYSTEM)

Responsible for handling reception and administration duties.

Greet guest and offer them a beverage.

Answering calls and handling company queries.

Sorting and distributing mails.

WORKED AS A FRONT OFFICE SR. ASSOCIATE-

Verify guest's method of payment.

Escort the guest if possible to the room and communicate this information to the appropriate hotel personnel.

Register guest and assign rooms.

Accommodate guest request.

Communicate with other departments on the status of guest rooms.

Up selling guest rooms and promoting hotel services.

Handling cash payments.

And, maintain a clean and a neat front desk area.

WORKED WITH AIRPORT CITY HOTEL, KOLKATA, WEST BENGAL:

WORKED AS FRONT DESK SUPERVISOR-

SOFTWARE : IDS (INTERNET DISTRIBUTION SYSTEM)

Supervise the efficient operations of reception including check in/out procedures.

Support team members in handling guest requests and enquire for a positive outcome.

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any feedback from Guests and other departments.

Demonstrate a high level of customer service at all times

Advise team of any Events or VIP Guests in the hotel for events.

Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Monitor the responsibilities with perfect team work.

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Assist other departments wherever necessary and maintain good working relationships with Team Members.

WORKED WITH HOTEL SAWOOOD INTERNATIONAL, KOLKATA, WEST BENGAL:

WORKED AS FRONT DESK SUPERVISOR-

SOFTWARE : EXCEED

Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department.

Greeted the visitors and registered their names and contact details.

Maintenaned important documents, files and records in an organized manner.

Kept all the stationary items in the organization up to date and ordered for fresh stock if needed.

Supervised the housekeeping department and ensured all the items are there in the stock.

Attended to a visitors or guest's present physically at office.

Also conferred and coordinated with other departments, when needed.

WORKED WITH MCLEODS SPRING VALLEY RESORT, DHARAMSHALA, SIMLA, H.P:

WORKED AS FRONT DESK EXECUTIVE-

SOFTWARE : HOSTWIN

Attended in-house and other calls and transferred them to appropriate departments.

Greet the visitors at the office.

Handling check-ins and check-outs.

Sending Night reports, esp. total number of rooms and guests to other departments.

Greeted the visitors and registered their names and contact details.

Supervised the housekeeping department and ensured all the items are there in the stock.

Attended to visitors and guest's whenever required.

Coordinated with other departments and maintained good relations and team work.

COMPUTER PROFECIENCY

Working knowledge of Windows'98 and Windows'7

ADDITIONAL SKILLS

KNOWLEDGE OF FIRE PREVENTION & FIRE FIGHTING (FPFF).

ELEMENTARY FIRST AID (EFA).

PERSONAL SURVIVAL TECHNIQUES (PST)

PERSONAL INFORMATION

DATE OF BIRTH : 14TH JANUARY l989

FATHER'S NAME : SAIBAL SANYAL

Marital Status : Single

Time required to join : Negotiable

Signature . Date



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