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Customer Service Manager

Roanoke, VA
June 24, 2019

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Debra Pannell

**** ******** *** **

Roanoke, VA *4017


Known for impressive customer service capabilities and working in community. Authorized to work in the US for any employer

Work Experience

Leasing Agent (parttime)

Pebble Creek Apartments

June 2013 to Present

Strong customer service skills

Ability to multi-task on various job duties:

Conduct property tours with customers

Handle the weekly inspections and work with maintenance

Handle the vacating process

Review all phone or office complaints with Manager

Human Resources Specialist

Advance Auto Parts

1999 to 4/12/19

-Provides excellent communication with clients and the public.

-Provides assistance and support to store managers, division managers, regional H/R managers, and regional vice presidents, DC HR Managers, to facilitate them to hire and retain team members' information in the system. This consist of inputting hires, promotions, terminations, rate changes, address changes, and status changes.

-Run various query reports for H/R Managers and District managers.

-Analyzes weekly outstanding new hire reports, and reviews due reports for HR Manager

-Processes and track H/R paperwork on a weekly deadline.

-Handles multiple tasks in a fast-paced environment.

-Identifies problems and discuss with managers.

-Detail oriented and a self-starter.

-Trained new employees on processing and procedures in the company.

-Strong administrative and organizational skills.

- Teach orientation class for new hires that joined the company for a two-year program.

-Work call center environment on payroll, HR, and benefits.

-Trained in the benefits dept on FMLA and enrollments

-Trained with the training dept on various duties

-Training development with the Recruiting team attend several College events for the - department

-Worked on several projects with our community engagement manager

- Process all corporate new hires and 156 forms.

-Strong leadership experience

Working with Payroll, and Benefits entries in system.

Carillion Roanoke Memorial Hospital

May 2007 to May 2013

May 2007-May 2013

Broad experience across multiple HR/business functions, a system thinker with the ability to handle details and apply HR concepts, have a personal adaptability to successfully manage multiple priorities with a sense of urgency in a rapidly changing environment. Utilize a highly customer-oriented approach to partner through problem solving with strong interpersonal, communication and team player skills.

-Audit charts.

-Strong verbal and communication skills.

-Strong organization skills

-Learning the medical terms to complete my job successfully

Mary Kay Consultant

February 2006 to 2008

-Interviewing and recruiting.

-Training clients. -Strong organization skills.

-Scheduled various classes to promote product and future needs to all clients.

-Travel to seminars on a monthly basis.

-Work various hours to meet the customer's needs.

-Strong verbal and communication skills.

Customer Service Representative Assistant

Liberty Mutual Insurance Co 1990 to 1998

-Ensured quick and reliable customer service to all customers.

-Provided general office administration duties, received and monitored all phone calls,

-filed, etc.

- Scheduled appointments, collected payments.

- Accurately typed and coordinated written correspondence for all agents.

- Greeted all customers that came in the office.

- Answered general questions to public.


William Fleming High School - Roanoke,

Attend Virginia Western College-Roanoke

Will be attending Liberty University (fall) to


coaching (Less than 1 year), Excel (Less than 1 year), Imaging (Less than 1 year), organization skills (8 years), problem solving (6 years), Yardi, Receptionist, Marketing

Additional Information

Skills: Microsoft Word, Excel, Windows XP, Peoplesoft system, Internet usage, Doc Star Imaging, Workday Software, excellent organization skills, excellent oral and written communication skills, can work with limited supervision, change-oriented, strong mathematical skills. Good team member, excellent in coaching my peers.


-Organizational Skills; Time Management -Leadership Development Motivation

-Managing Information -Leadership Development.

Worked with Workday system, people-soft, Infinitum, and Yardi.

Available upon request.

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