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Administrative Assistant Customer Service

Irving, Texas, United States
June 21, 2019

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Leianne Griffin

**** * ****** ***** **** #***, Irving TX 75063


OBJECTIVE: As a qualified candidate, I seek a position that will use my database management skills with an opportunity for personal and professional growth.


Benefit Harbor, GDH, Snelling

●Benefit Counselor

●Verification of Benefits

●Enroll Employee in benefits

●Answer Questions about Benefits

●Mentor and assisted co workers

●Processed Qualified life Events

●Cancelled benefits

Humana Health Insurance Duties

●Call Center

●Verification of Benefits

●Pharmacy Claims


●Premium Verification

●Address Changes

●Explanation of Benefits

●Health Care Specialist

Carrollton Farmers Branch ISD Student Nutrition


December 12, 2016-2/28/2018


●Administrative Assistant

●September 2013 to Present

●Serving Breakfast/lunch




●Answer Phones

●Customer Service

●Mailing copies sorting papers

●Arranging files

●Helping teachers

●Assisting Administrators

FJV Foundation - Desoto, TX

Purchasing Agent/ Administrative Assistant August 2009 – 2013

●Purchase perishable and non-perishable foods and supplies

●Send out bids to vendors; negotiate pricing on behalf of the Foundation

●Responsible for tracking the accuracy and payments of invoices for all of the

items that were purchased.

●Track inventory using Excel; input daily inventory of deliveries and input daily

use of food and supplies.

●Track the daily spending of food and supplies ensuring that the daily limit is


●Collect timesheets from 36 employees; calculate hourly wages.

Harold’s - Dallas, Texas

Retail Associate March 2007 – December 2007

*Worked as a part of the sales team to meet department and store objectives

*Processed daily paperwork for all store transactions

*Worked closely with management to continually generate strategies and ideas in an effort to exceed personal and store goals

*Assisted with training and front-end responsibilities as needed

*Performed other duties and tasks as assigned by management

*Answered phones

Dillard’s - Plano, Texas

Sales Associate/PBX Operator November 2004 – August 2005

*Operated a POS system to complete customer purchases

*Forecasted, ordered and stocked merchandise

*Aided customers with merchandise selection

*Provided prompt, efficient and courteous customer service

*Maintained a clean, customer friendly environment in the store

*Performed all regular cleaning activities and other tasks assignment by management

*Operated store switchboard, routed customer calls to departments and answered general customer questions


●Richland College 60 College Credit hours completed

Dallas, Texas January 2007 - Current

●Plano West Senior Hugh School

Plano TX

●Graduated 2004 Diploma

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