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Manager Customer Service

Alvin, TX
June 21, 2019

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*** *. ******, *****, ***** ***** 832-***-****

Qualified Full turnkey Estimator, Buyer and Production Supervisor with 40 years of manufacturing experience, scheduling employees, purchasing materials direct/indirect, meeting all production deadlines. Excellent interpersonal skills, ability to solve problems, excellent concept of design, knowledge of iPurchase, Windows 10, Word, Access, Excel, Dataflow, Peachtree Accounting, Global Shop, and Made 2 Manage.

Experienced in full turnkey RFQ estimation

Experienced in production scheduling

Knowledgeable of quality control standards

Knowledgeable of All material types,

specifications and processes

Dedication to product quality

Purchasing direct and indirect material

Place into practice and procedure Lean


Supply management expertise

Continual Safety and Quality curriculum.

Customer service


Communicate with Engineering Department

Environmental compliance

Inventory control









Quality control



Knowledge of Welding and inlays

Continuous process improvements

Purchasing procedures

Materials sourcing

Vendor relations

Pricing negotiations



TURNKEY ESTIMATOR / BUYER, 05/2013 to 04/2019

AFGlobal Corporation – Houston, Texas

Full turnkey RFQ, all material types requested per customer/company specifications, processes, NDE, calculate Welding time, review specs.

Confer with Welding Engineer for correct WPS per materials, review with machining shop for machine times, calculate inlay times/materials, all types of coatings, and other requests per RFQ. Acquire best pricing/delivery times.

Rework any request changes per customer/company.

Produce proposals per RFQ.

Purchase direct production materials per all material types and specifications, all production processes as to NDE, heat treating, machining, all coatings and overlays. P S



Re-purchase material per customer or engineering changes. Continual vendor communication for delivery on time, expediting, and any changes made. Communicate with accounting for any issues per costing. Use of customer/company Approved Vendor Lists.

Purchase all indirect materials/supplies for the plant. Production of drilling risers, sub sea structures, inlays, structural, and machined products. Reviewed proposals, qualified vendors and recommended optimal suppliers. Communicated with vendors regarding inventory needs and negotiated prices to maintain profit. Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.

WELDING SUPERVISOR, 09/2011 to 04/2013

ACSI, Inc – Houston, Texas

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Helped achieve company goals by supporting production workers. Analyzing production, quality control, maintenance and other operational reports, to detect production problems.

Drafted a time scale for all jobs.

Ensured the most cost-effective production methods were employed. Planned work to meet production and schedule requirements. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.

Manufacturing of shipping/storage military containers. PRODUCTION MANAGER, 03/2010 to 09/2011

General Truck And Body Custom Division – Houston, Texas Schedule and supervise a work force of 150 employees, produce, pull, and schedule work orders, labor load work force to each step function.

Oversee and check all work order prints, correlate with engineering for needed corrections, or changes.

Ran daily time records set for production times and efficiencies, study time factors and job functions for better production time and efficiency.

Ran daily records on production employees' time cards (tardiness, absenteeism). Help set the production layout for lean practices, and lean material manufacturing. Place into practice lean practices for better material usages and cut down waste. Expedited on material orders, material pulls and tool orders with Purchasing and Warehouse. Used M2M Production Program.

Production from 83% to 94%, efficiency.

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Monitored and adjusted production processes or equipment for quality and productivity. Planned and laid out work to meet production and schedule requirements. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules. Completed and maintained accurate and organized records, documents and reports. Successfully managed production activities so all orders were shipped on time. Boosted productivity by 35% through direction, preparation and implementation of training programs and initiatives.

Production of custom data control units and other support units for Frac oil production and other custom units (trucks) for specialty use.

Halliburton, Schlumberger, Baker Hughes, Chesapeake Bay, Supreme Electric, and County agencies.

FABRICATION SUPERVISOR / SCHEDULING, 07/2008 to 06/2009 Xtralight Mfg – Houston, Texas

Schedule work force, work orders, check and correct with engineering all prints for manufacturing of product, expedite run time on various press breaks (Amada, Cincinnati), rotary punch (Trumpf 2020R), Expedite part shortages, material usage, correlate with assembly. Ran Global Shop, all scheduling/production in work orders, and inventories. MRP programs.

Manufacturing of industrial and office lighting.

PRODUCTION MANAGER / SCHEDULER, 07/2007 to 04/2008 Pauluhn Electric Mfg – Pearland, Texas

Correlate, schedule and produce work orders for manufactured parts for products produced. Expedite run times, shortages, and material orders. Print drawings, and work orders used in sheet metal department, for various equipment (Rotary punch, shear, press brakes, and different die set ups.) MRP programs. Manufacturing of safety/industrial lighting.

PRODUCTION MANAGER, 10/2004 to 05/2007

Amistco Separation Products – Alvin, Texas

Schedule production work force, work order production, shipping, purchase materials, ordered contract work and manufacturing, expedited material. Ran work orders, and supervised shop of 60-65 employees, in various stages of production, heavy concentration in welding and fabrication of Stainless steel and nickel alloys. Welding production set and practices to ASME and AWS codes. Routinely improved product quality and reduced delivery costs. Oversaw scheduling and job backlogs to properly allocate personnel and material resources. Boosted productivity by 45% through direction, preparation and implementation of training programs and initiatives.

Production of Mist Eliminators and filtration units for Petrol-Chemical Refineries. Bachelor Degree: Business, Sociology

Sam Houston State University - Huntsville, Tx.

Associate Degree: Math and Science

Trinity Valley Community College - Athens, Tx.


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