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Housekeeping Supervisor

Location:
Santa Rosa, Laguna, Philippines
Posted:
June 22, 2019

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Resume:

Divine Grace M. Dolor

Blk * Lot ** Birmingham Village Pulo Cabuyao Laguna

( 639**-******* * ac9n07@r.postjobfree.com* www.linkedin.com/in/divinegracedolor492817

SUMMARY

I’m a vigorous housekeeping supervisor with 8 years experience and proven skills in daily and deep cleaning, seeking job with prestigious hotels. Directed 14 housekeeping staff at Carnival Cruise Lines and increased positive customer comments from low to high rank. Improved service by notify recurring problem with public areas, public restrooms fixtures and other issues.

HIGHLIGHTS OF QUALIFICATION

Professional

Almost 10 years of professional development and experience as utility staff applied in various cleaning procedures in different areas as public area cleaners, as well as room cleaner including bathroom cleaning and maintenance.

Overseas work experiences in top country such as United States and gone through different states to name a few: Caribbean, Bahamas, Los Angeles, Jacksonville, New Orleans et al as a housekeeping staff and eventually got promoted as a supervisor in a Cruise industry.

Reliable management skills and proven effective leadership thought process.

An effective problem solver, with sound judgment and decision making ability.

Works best when stakes are high and resources are limited.

Above average communication skills on both English language comprehension and English language production.

High level of competency in using computer applications.

Technical

Operate vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner.

Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them.

Coordinate work orders in assigned areas and follow up on inspections.

Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning.

Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.

Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

Advantage in Pool operations and its machinery, and sanitation.

MSDS and PPE compliant.

EMPLOYMENT HISTORY

Customer Service Representative August 2017- May 2018

Sykes Asia-Alabang

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

ESL Teacher August 2016-October 2018

51 Talk – Home based

Teach a full course load, serve as an advisor, and satisfy extracurricular (activity/athletic) responsibilities as defined by administration.

Plan, prepare, and teach well developed lessons which enthuse and inspire students, and promote enjoyment of learning.

Effectively and appropriately differentiate instruction so as to meet all students’ learning styles with an appreciation for students’ learning differences.

Select and sequence appropriate materials, resources, and approaches according to the course/content area and audience of learners.

Assess, track, and provide relevant and timely feedback on achievement (performance and growth) and developmental needs to students

Supervisor Pools and Decks June 2011- December 2014

Carnival Cruise Lines- Miami Florida

Accomplishments:

Achieved 8 years of professional development and experience in Hospitality Industry applied on board cruise ship.

Increased guest satisfaction by employing round the clock cleaning services for guests even during nocturnal hours.

Strategic cleaning activities thereby ensuring that no public areas is left unattended at any point during the day as well as evening hours.

Systematized cleaning supplies inventory system that brought down supplies misuse and loss by 50%.

Reported safety hazard regarding cleaning equipment cable wiring before any dangerous consequence could transpire.

Reduced fecal or vomit accidents over pools and water works facilities overboard by strictly implementing company rules and assigned well trained staff over the facilities.

Supervised 14 housekeeping staff and designated them to their work stations, and trained new staff.

Implemented regular training programs for housekeeping team which increased their ability to meet organizational standards of housekeeping.

Improved Over-All rating to top all over 24 cruise ships in terms of cleanliness and service.

Stateroom Steward 2009-2010

Carnival Cruise Lines- Miami Florida

Accomplishments:

Launched housekeeping best practices and company policies, as well as following any applicable sanitation or safety standards.

Increased guest satisfaction in terms of room cleanliness as well as with the efficiency of responding to their request in a timely, welcoming manner.

Complying with the housekeeping's best practices and company policies as well as following any applicable sanitation or safety standards.

Achieved top ratings for customer satisfaction with cabin cleanliness and extra mile service given.

Assistant Stateroom Stewardess 2006-2009

Carnival Cruise Lines- Miami Florida

Accomplishments:

Cleaning of the guestrooms include: making beds and changing sheets as required, dusting, vacuuming, placing furniture to its original position, attentive to the guests belongings by pairing shoes, folding clothes and ensure that all other personal belongings are cared for.

Cleaning of the bathrooms includes: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets.

Report all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound).

Responsible for the assistance in maintaining a clean and organized backspace.

Responsible for maintaining a clean and organized Housekeeping cart.

Responsible for assisting in the removal of trash, recyclables and dirty linens as seen fit or directed.

Hotel Stewardess March 1 2006- July 2006

Carnival Cruise Lines- Miami Florida

Accomplishments:

Performs cleaning functions in assigned areas following established schedules and prescribed methods.

Replenish room supplies in assigned areas - all dispensers (toilet paper, paper towels, seat covers, and hand soap).

Vacuums and maintain carpet in assigned area.

Identify safety issues and report them as soon as possible to their immediate supervisor.

Assures sharp objects are in proper containers, follows safety rules established by the department and uses proper body mechanics such as lifting techniques.

Spot and steam clean carpets, cleans public restrooms, stairwells, corridors and elevators, and non- upholstered furniture.

Store Associate August 2004- January 2005

Wetzel’s Pretzels

Specialty Beans Philippines Incorporated

Maintain a fast speed of service, especially during rush times

Take orders from customers and input their selections into the restaurant’s computer systems

Assemble orders on trays or in bags depending on the type of order

Process large orders for events

Does cashier role with POS.

Clean work station thoroughly before, during and after each shift

Does the preparation, and baking of the product ready for the customer to purchase.

Follow all restaurant safety and security procedures

Does inventory every after shift.

Service crew- Kitchen staff 2002-2003

Pancake House

Responsible for assisting with the day to day running of the kitchen

helping the cooks and chefs in preparing and storing food

Preparing food and meals to a high standard

Washing and cleaning utensils and dishes. Making sure that dishes are stored away properly.

EDUCATIONAL BACKGROUND

Associate in Hotel and Restaurant Management, University of Perpetual Help Rizal DALTA October 1997- October 2001

On the job training 300 hrs Mystic Grill

Vocational- International School of Culinary Arts and Hotel Management November 2001-May 2002

Certification: IELTS CEFR level B2



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