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Engineer Field Service

Rock Hill, SC
June 17, 2019

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Stephen D. Shrum

**** ******* ****** ****

Edgemoor, SC 29712



A highly motivated and dynamically skilled, Service/Technical Support Engineering professional with 23 years of global experience in the Industrial Engineering sectors eager for professional development. Possess in depth knowledge in identifying sales and management solutions combined with expertise in designing training programs to ultimately integrate plans and strategically increase company’s overall business performance. A results oriented, adaptable, cross trained professional who solves tough problems utilizing FEMA, ISO, Kaizen and Six Sigma practices and experience. Learns quickly and works well under pressure. Excels in management and leadership role positions. OSHA certified.


United States Army 1992-1996

Officer Candidate School.

Military Occupational Skill 45E M1A1 Tank Turret Maintenance Technician.

Basic Training.

York Technical College

Associates Degree in Electronic Engineering Technology 1996

Associates Degree in Computer Engineering Technology 1996 Experience

Chicago Pneumatic Compressors/Atlas Copco Rock Hill, SC 2018-2019 Customer Center Field Service and Technical Support Manager

Responsible for rebuilding the entire technical support team resulting in 4 direct reports.

Managed activities, efficiency and success of the Technical Support team.

Managed and organized field service and outside contractor technicians.

Responsible for training all new hires on various product lines of reciprocating, screw and scroll compressors and air dryer/handling equipment and ensuring only the highest degree of support was available for all customers.

Responsible for providing a high quality of leadership, communication, technical support, training and warranty claim processing for all related products.

Developed and implemented new individual efficiency reports for all direct reports.

Developed and implemented milestone achievements for all direct reports.

Managed reports to General Manager as needed and on monthly basis. Daily and weekly follow up on all open items for external and internal customers and other CP related service items, issues & projects.

Improved communications between customer center and product companies.

Responsible for developing training material for distributors and customers.

Completed Service/Sales training courses.

Certified Atlas Copco First Responder.

Beacon Medaes/Atlas Copco Medical Gas Rock Hill, SC 2015-2018 Customer Service Center Technical Support

Certified American Society of Safety Engineers 6020 Medical Gas Inspector.

Provided technical support for customers and Beacon Medaes field technicians on all medical air systems, vacuum systems, alarm systems and patient environment devices Beacon Medaes offers.

Responsible for approving warranty claims for systems still under warranty.

Developed an extensive knowledge of NFPA Health Care Facilities building code.

Developed an extensive knowledge of Atlas Copco Industrial/Medical Air compressor systems.

Developed an extensive knowledge of a variety of engineered vacuum systems.

Developed an extensive knowledge of air dryer systems. Atlas Copco Compressors, LLC Rock Hill, SC 2011-2015 HOP Product Company Technical Support Engineer – Generators

Served as interim Technical Support Manager, providing technical support for all HOP, Rock Hill, SC facility product lines.

Marketing technical support, gathering information for market share positions of competitors equipment and Atlas products for sales and service presentations as well as representing Atlas products at trade shows.

Intimately familiar with Atlas Copco NPD Gate Cycle processes, gate keeper of the service gate for all generators.

Familiar with maintaining Master Specifications for current production products.

Responsible for generating presentation information for local and divisional PQM’s.

Responsible for reviewing and processing warranty claims for all HOP product lines.

Maintained an integral role in developing the HOP technical support department.

Developed an extensive knowledge of diesel engine driven portable energy machines for EPA Tier 4 Emmision Compliance Standards utilizing diesel engine custom performance programming.

Certified diesel engine John Deere aftertreatment technician for iT4 as well as T4 final machine applications.

Familiar with portable generator paralleling applications.

Responsible for maintaining an integral role in the development of new portable power generation machines while developing strong relationships with engineering and production departments.

Responsible for developing technical training and documents for Customer Centers, field technicians as well as HOP manufacturing personnel.

Maintained an integral role supporting engineering, manufacturing and suppliers resolving and improving product quality.

Developed extensive aftermarket sales and support relationships throughout Atlas Copco globally.

Completed Capital Equipment Sales training courses. Shrum Contracting, Inc. / InChem Corp. Rock Hill, SC 2007-2011 Owner / Service Engineer / Consultant

Providing a broad spectrum of electrical and instrumentation Engineering services in the industrial and commercial sectors.

Supporting new installations, retrofits and preventative maintenance programs. Maag Pump Systems, Textron, Inc. Charlotte, NC 2004-2007 Sr. Field Service Engineer

Organized outside contractor efforts while commissioning production lines, training personnel and end user customers, delivering on time and below budget completions.

Gained extensive knowledge in the areas of polymer, extrusion and filtration processes while completing post graduate courses of advanced polymer engineering.

Commissioned, serviced and repaired equipment in the polymer, extrusion and filtration industry while reducing customer downtime and inefficiency.

Gained extensive experience with laser alignment of equipment and machinery and thermography analysis for preventative maintenance and root cause failure determinations.

Solely responsible for redesigning all control systems for the extrusion and filtration processes utilizing advanced and up to date technology.

Valmet/Metso Charlotte, NC 2002-2004

Field Service Engineer

Traveled to various customer sites globally to provide services as needed.

Organized outside contractor efforts while commissioning production lines, training personnel and end user customers, delivering on time and below budget completions.

Serviced and repaired machines in the converting industry while reducing customer downtime and inefficiency.

Responsible for generating sales, service contracts and spare parts revenue. Eurotherm Drives Inc. Charlotte, NC 2001- 2002

Electrical Field Service Engineer

Traveled to various customer sites globally to provide commissioning services as needed.

Commissioned machines of various applications during start up phases.

Diagnosed and repaired inverter drives as needed, as well as performed preventative maintenance and responsible for training personnel and end user customers.

Managed pre-commissioning, testing and programming of Eurotherm systems.

Provided technical support to customers while not on site.

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