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Manager Desktop Support

San Jose, CA
June 18, 2019

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Kirk Baptista


Confident, dedicated leader with 15 years of management experience Strategic management with a focus on implementing solutions to reach business goals Dedicated to building trust and confidence by providing excellent customer service Champion for change with reputation for driving cutting edge solutions and new ideas Education

Western Governors University, Master of Business Administration (MBA) - IT Management Brigham Young University-Idaho, BS in Business Management, emphasis on Entrepreneurial Management, Honors, Magna Cum Laude Brigham Young University-Idaho, AS in General Education, Honors, Cum Laude IT Consultant Black Eagle Systems 1996 – 2019

IT desktop and networking services for small businesses Manager of Technical Services HCA Healthcare Corp. 2016 - 2018

Provided IT leadership, technology implementation, and project management for two major hospitals and three surgical centers in Northern California (Good Samaritan and Regional Medical Center), including 1.6M infrastructure upgrades and the IT portion of 160M facility remodel.

Coordinated with hospital management completion of projects and incident response, ensured HIPAA and OSHPD compliance.

Coached, mentored and developed a highly effective team of eleven Technicians

Guided hospital directors in purchasing and budget decisions to ensure continuity and alignment with HCA’s corporate IT&S strategies and division IT&S strategic plans

Identified and implemented new policies to increase efficiency

Maintained 97% SLAs on tickets and tasks while managing an ever increasing workload Strategic Planning and Enablement – Team Building and Direction – Tactical Implementation Documentation – Enterprise Level Deployments – Customer Responsiveness Project Management – End-To-End Solutions – Vendor Oversight – Budget Management Information Technology Director/Manager

Strengthening Business Opportunity through Strategic Planning, Customer Relationships & Expert Execution

Professional History


Kirk Baptista IT Director/Manager Page 2

IT Manager Trina Solar Americas 2010 - 2016

Oversaw IT operations and management for global operations, including North and South America, Europe, and Asia

Managed growth of company infrastructure from 15 people to 200+

Recruited a top notch team of IT professionals

Reduced operating costs on recurring services by 40% IT Director Lancaster Financial Group 2007 – 2010

Managed all aspects of technology for three startup companies

Designed and implemented secure system to store client financial records

Created policies and procedures to ensure data security and maximum system uptime in compliance with SEC regulations

System Administrator Fidelity National Title 2005 – 2007

Managed all aspects of technical support for 14 branch offices, 200 desktop users

Named Employee of the Quarter, Q3 2005

Technical Service Representative Sprint/Nextel 2002 – 2005

Certified repair technician of cellular phones and related equipment

Responsible for retail store inventory, achieved an 18% reduction in store losses System Administrator Intuitive Surgical 2000 – 2001

Directly supported CEO and executive management team through IPO process

Assisted with FDA approval process

Implemented enterprise wide backup, testing and network management systems Senior PC/LAN Administrator Kaiser Permanente 1999 – 2000

Network administration and second level desktop support for 200 users

Managed a team of 5 desktop technicians

PC Coordinator ACS/City of Mountain View (Contract Position) 1996 – 1999

Project manager Hardware and software rollouts/upgrades, Data conversion

Managed a team of 4 desktop technicians

Technical Support Team Lead Apple Computer 1995 – 1996

Second level escalation support, managed team of 10 technical support representatives References Available Upon Request

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